Symfony Profiler

<?php
use Twig\Environment;
use Twig\Error\LoaderError;
use Twig\Error\RuntimeError;
use Twig\Extension\SandboxExtension;
use Twig\Markup;
use Twig\Sandbox\SecurityError;
use Twig\Sandbox\SecurityNotAllowedTagError;
use Twig\Sandbox\SecurityNotAllowedFilterError;
use Twig\Sandbox\SecurityNotAllowedFunctionError;
use Twig\Source;
use Twig\Template;
/* @UVDeskCoreFramework/ticketList.html.twig */
class __TwigTemplate_dfd176f14b76e00900eeef72fd2cb60bfe07b0a543d5e1bb616e7064f6184747 extends Template
{
private $source;
private $macros = [];
public function __construct(Environment $env)
{
parent::__construct($env);
$this->source = $this->getSourceContext();
$this->blocks = [
'title' => [$this, 'block_title'],
'templateCSS' => [$this, 'block_templateCSS'],
'pageContent' => [$this, 'block_pageContent'],
'footer' => [$this, 'block_footer'],
];
}
protected function doGetParent(array $context)
{
// line 1
return "@UVDeskCoreFramework//Templates//layout.html.twig";
}
protected function doDisplay(array $context, array $blocks = [])
{
$macros = $this->macros;
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e = $this->extensions["Symfony\\Bundle\\WebProfilerBundle\\Twig\\WebProfilerExtension"];
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->enter($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "template", "@UVDeskCoreFramework/ticketList.html.twig"));
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02 = $this->extensions["Symfony\\Bridge\\Twig\\Extension\\ProfilerExtension"];
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->enter($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "template", "@UVDeskCoreFramework/ticketList.html.twig"));
$this->parent = $this->loadTemplate("@UVDeskCoreFramework//Templates//layout.html.twig", "@UVDeskCoreFramework/ticketList.html.twig", 1);
$this->parent->display($context, array_merge($this->blocks, $blocks));
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->leave($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof);
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->leave($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof);
}
// line 3
public function block_title($context, array $blocks = [])
{
$macros = $this->macros;
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e = $this->extensions["Symfony\\Bundle\\WebProfilerBundle\\Twig\\WebProfilerExtension"];
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->enter($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "title"));
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02 = $this->extensions["Symfony\\Bridge\\Twig\\Extension\\ProfilerExtension"];
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->enter($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "title"));
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Tickets"), "html", null, true);
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->leave($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof);
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->leave($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof);
}
// line 5
public function block_templateCSS($context, array $blocks = [])
{
$macros = $this->macros;
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e = $this->extensions["Symfony\\Bundle\\WebProfilerBundle\\Twig\\WebProfilerExtension"];
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->enter($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "templateCSS"));
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02 = $this->extensions["Symfony\\Bridge\\Twig\\Extension\\ProfilerExtension"];
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->enter($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "templateCSS"));
// line 6
echo " <style>
.uv-dropdown.asset-visibility li input {
z-index: 100;
}
.uv-dropdown.asset-visibility ul li label {
color: #333333;
font-size: 17px;
font-weight: 500;
text-transform: capitalize;
cursor: pointer;
margin: auto;
}
.uv-table td a {
color: #333333;
}
.uv-table.uv-list-view table tbody td.uv-width-100 {
width: 100px !important;
}
.uv-table.uv-list-view td[data-index=\"agent\"] {
white-space: nowrap;
}
.uv-view:not(.uv-stack-view) .uv-table td a {
display: inline-block;
width: 100%;
}
.uv-action-bar-col-lt.uv-width-100 {
width: 100% !important;
}
#quick-view-modal .uv-view {
padding: 0;
overflow-y: visible;
display: inline-block;
position: relative;
}
#quick-view-modal .uv-view .uv-ticket-section {
margin-top: 0;
}
#quick-view-modal .uv-ticket-head {
border-top: 1px solid #d3d3d3;
padding-top: 10px;
padding-bottom: 10px;
}
#quick-view-modal .uv-ticket-strip {
padding-bottom: 0;
}
#quick-view-modal .uv-ticket-strip .uv-btn-tag {
margin-bottom: 0;
}
#quick-view-modal .quick-view-navigation {
position: absolute;
right: 50px;
top: 9px;
}
#quick-view-modal .quick-view-navigation ~ a {
width: calc(100% - 100px);
display: inline-block;
}
#quick-view-modal .uv-btn-tag[disabled=\"disabled\"] {
opacity: .4;
cursor: not-allowed;
border-color: #B1B1AE !important;
}
#quick-view-modal .uv-loader {
transform: scale(0.5);
top: 14px;
right: 60px;
}
tr.unread {
background: #f1f1f1;
}
.uv-table table tbody tr.not-assigned td {
border-bottom: 1px solid #ffcacc;
}
@media screen and (max-width: 500px) {
.uv-action-bar label {
display: inline-block;
}
}
</style>
";
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->leave($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof);
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->leave($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof);
}
// line 87
public function block_pageContent($context, array $blocks = [])
{
$macros = $this->macros;
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e = $this->extensions["Symfony\\Bundle\\WebProfilerBundle\\Twig\\WebProfilerExtension"];
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->enter($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "pageContent"));
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02 = $this->extensions["Symfony\\Bridge\\Twig\\Extension\\ProfilerExtension"];
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->enter($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "pageContent"));
// line 88
echo " ";
// line 89
echo " <div class=\"uv-pop-up-overlay\" id=\"quick-view-modal\">
<div class=\"uv-pop-up-box uv-pop-up-wide\"></div>
</div>
<div class=\"uv-inner-section\">
";
// line 95
echo " <div class=\"uv-aside\" ";
if ((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 95, $this->source); })()), "request", [], "any", false, false, false, 95), "cookies", [], "any", false, false, false, 95) && twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 95, $this->source); })()), "request", [], "any", false, false, false, 95), "cookies", [], "any", false, false, false, 95), "get", [0 => "uv-asideView"], "method", false, false, false, 95))) {
echo " style=\"display: none;\" ";
}
echo " >
<div class=\"uv-aside-default\">
<div class=\"uv-aside-head\">
<div class=\"uv-aside-title\">
<h6>";
// line 99
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Tickets"), "html", null, true);
echo "</h6>
</div>
<div class=\"uv-aside-back\">
<span onclick=\"history.length > 1 ? history.go(-1) : window.location = '";
// line 103
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_dashboard");
echo "';\">";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Back"), "html", null, true);
echo "</span>
</div>
</div>
<div class=\"uv-aside-nav\">
<ul>
";
// line 110
echo " <ul class=\"predefined-label-list uv-aside-list\">
<li>
<a href=\"#\" class=\"uv-aside-active\">";
// line 112
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("All"), "html", null, true);
echo " <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
";
// line 115
echo " <ul class=\"status-list\">
<li>
<a href=\"#\" data-id=\"1\" class=\"uv-aside-nav-active\"><span class=\"name\">";
// line 117
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Open"), "html", null, true);
echo "</span><span class=\"uv-flag-gray\">0</span></a>
</li>
<li>
<a href=\"#\" data-id=\"2\"><span class=\"name\">";
// line 120
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Pending"), "html", null, true);
echo "</span><span class=\"uv-flag-gray\">0</span></a>
</li>
<li>
<a href=\"#\" data-id=\"6\"><span class=\"name\">";
// line 123
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Answered"), "html", null, true);
echo "</span><span class=\"uv-flag-gray\">0</span></a>
</li>
<li>
<a href=\"#\" data-id=\"3\"><span class=\"name\">";
// line 126
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Resolved"), "html", null, true);
echo "</span><span class=\"uv-flag-gray\">0</span></a>
</li>
<li>
<a href=\"#\" data-id=\"4\"><span class=\"name\">";
// line 129
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Closed"), "html", null, true);
echo "</span><span class=\"uv-flag-gray\">0</span></a>
</li>
<li>
<a href=\"#\" data-id=\"5\"><span class=\"name\">";
// line 132
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Spam"), "html", null, true);
echo "</span><span class=\"uv-flag-gray\">0</span></a>
</li>
</ul>
</li>
<li>
<a href=\"#new\">";
// line 137
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("New"), "html", null, true);
echo " <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
<li>
<a href=\"#unassigned\">";
// line 140
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("UnAssigned"), "html", null, true);
echo " <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
<li>
<a href=\"#notreplied\">";
// line 143
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("UnAnswered"), "html", null, true);
echo " <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
<li>
<a href=\"#mine\">";
// line 146
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("My Tickets"), "html", null, true);
echo " <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
<li>
<a href=\"#starred\">";
// line 149
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Starred"), "html", null, true);
echo " <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
<li>
<a href=\"#trashed\" style=\"border-bottom: none\">";
// line 152
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Trashed"), "html", null, true);
echo " <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
</ul>
";
// line 157
echo " <ul class=\"uv-aside-custom\"></ul>
</ul>
</div>
<a class=\"uv-btn-small add-new-label\" href=\"#\"><span class=\"uv-icon-add\"></span> ";
// line 161
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Label"), "html", null, true);
echo "</a>
</div>

<div class=\"uv-add-edit-label\" style=\"display: block\"></div>
</div>
";
// line 169
echo " <div class=\"uv-view ";
if ((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 169, $this->source); })()), "request", [], "any", false, false, false, 169), "cookies", [], "any", false, false, false, 169) && twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 169, $this->source); })()), "request", [], "any", false, false, false, 169), "cookies", [], "any", false, false, false, 169), "get", [0 => "uv-asideView"], "method", false, false, false, 169))) {
echo " uv-aside-view ";
}
echo "\">
<h1>";
// line 170
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Tickets"), "html", null, true);
echo "</h1>
";
// line 173
echo " <div class=\"uv-action-bar\">
";
// line 175
echo " <div class=\"uv-action-select-wrapper\">
<label class=\"uv-vertical-align uv-margin-left-27\">
<div class=\"uv-checkbox\">
<input type=\"checkbox\" class=\"select-all-checkbox\"><span class=\"uv-checkbox-view\"></span>
</div>
</label>
</div>
";
// line 183
echo " <div class=\"uv-action-col-wrapper\">
";
// line 185
echo " <div class=\"uv-action-bar-col-lt\">
<div class=\"filter\">
";
// line 188
echo " <div class=\"uv-dropdown sort\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">";
// line 189
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Sort By:"), "html", null, true);
echo " ";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Last Replied"), "html", null, true);
echo "</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 193
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Sort By"), "html", null, true);
echo "</label>
<ul></ul>
</div>
</div>
</div>
";
// line 200
echo " <div class=\"uv-dropdown asset-visibility\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">";
// line 201
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Assets Visibility"), "html", null, true);
echo "</div>
<div class=\"uv-dropdown-list uv-bottom-left\" style=\"width: 215px;\">
<div class=\"uv-dropdown-container\">
<label>";
// line 205
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Assets Visibility"), "html", null, true);
echo "</label>
<ul>
";
// line 209
echo " <li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"source\" name=\"assetVisibility[]\" value=\"source\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"source\">";
// line 217
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Channel/Source"), "html", null, true);
echo "</label>
</li>
";
// line 221
echo " <li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"customer-name\" name=\"assetVisibility[]\" value=\"customer-name\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"customer-name\">";
// line 229
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Customer Name"), "html", null, true);
echo "</label>
</li>
";
// line 233
echo " <li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"customer-email\" name=\"assetVisibility[]\" value=\"customer-email\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"customer-email\">";
// line 241
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Customer Email"), "html", null, true);
echo "</label>
</li>
";
// line 245
echo " <li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"timestamp\" name=\"assetVisibility[]\" value=\"timestamp\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"timestamp\">";
// line 253
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Timestamp"), "html", null, true);
echo "</label>
</li>
";
// line 257
echo " <li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"group\" name=\"assetVisibility[]\" value=\"group\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"group\">";
// line 265
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Group"), "html", null, true);
echo "</label>
</li>
";
// line 269
echo " <li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"team\" name=\"assetVisibility[]\" value=\"team\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"team\">";
// line 277
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Team"), "html", null, true);
echo "</label>
</li>
";
// line 281
echo " <li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"type1\" name=\"assetVisibility[]\" value=\"type1\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"type1\">";
// line 289
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type"), "html", null, true);
echo "</label>
</li>
";
// line 293
echo " <li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"replies\" name=\"assetVisibility[]\" value=\"replies\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"replies\">";
// line 301
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Replies"), "html", null, true);
echo "</label>
</li>
";
// line 305
echo " <li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"agent\" name=\"assetVisibility[]\" value=\"agent\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"agent\">";
// line 313
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
echo "</label>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
";
// line 323
echo " <div class=\"uv-action-bar-col-lt\" style=\"display: none\">

<div class=\"mass-action\">
<div class=\"property-block\">
";
// line 328
echo " ";
if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 328, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ASSIGN_TICKET"], "method", false, false, false, 328)) {
// line 329
echo " <div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">";
// line 330
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
echo "</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 333
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
echo "</label>
<div class=\"uv-search-sm\">
<input type=\"text\" class=\"uv-search-field\" placeholder=\"Search\">
</div>
</div>
<ul class=\"uv-agents-list agent\" data-action=\"agent\">
";
// line 340
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 340, $this->source); })()), "getAgentPartialDataCollection", [], "method", false, false, false, 340));
foreach ($context['_seq'] as $context["_key"] => $context["agent"]) {
// line 341
echo " <li data-index=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "id", [], "any", false, false, false, 341), "html", null, true);
echo "\">
";
// line 342
if ((0 !== twig_compare(twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 342), null))) {
// line 343
echo " <img src=\"";
echo twig_escape_filter($this->env, (((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 343, $this->source); })()), "request", [], "any", false, false, false, 343), "scheme", [], "any", false, false, false, 343) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 343, $this->source); })()), "request", [], "any", false, false, false, 343), "httpHost", [], "any", false, false, false, 343)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")), "html", null, true);
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 343), "html", null, true);
echo "\"/>
";
} else {
// line 345
echo " <img src=\"";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 345, $this->source); })())), "html", null, true);
echo "\" alt=\"\"/>
";
}
// line 347
echo " ";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "name", [], "any", false, false, false, 347), "html", null, true);
echo "
</li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['agent'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 350
echo " </ul>
</div>
</div>
";
}
// line 354
echo "
";
// line 356
echo " ";
if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 356, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ASSIGN_TICKET_GROUP"], "method", false, false, false, 356)) {
// line 357
echo " <div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">";
// line 358
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Group"), "html", null, true);
echo "</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 361
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Group"), "html", null, true);
echo "</label>
<div class=\"uv-search-sm\">
<input type=\"text\" class=\"uv-search-field\" placeholder=\"Search\">
</div>
</div>
<ul class=\"uv-search-list group\" data-action=\"group\">
";
// line 368
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 368, $this->source); })()), "getSupportGroups", [], "method", false, false, false, 368));
foreach ($context['_seq'] as $context["_key"] => $context["group"]) {
// line 369
echo " <li data-index=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["group"], "id", [], "any", false, false, false, 369), "html", null, true);
echo "\"><a href=\"#\">";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["group"], "name", [], "any", false, false, false, 369), "html", null, true);
echo "</a></li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['group'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 371
echo " </ul>
</div>
</div>
";
}
// line 375
echo "
";
// line 377
echo " ";
if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 377, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ASSIGN_TICKET_GROUP"], "method", false, false, false, 377)) {
// line 378
echo " <div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">";
// line 379
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Team"), "html", null, true);
echo "</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 382
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Team"), "html", null, true);
echo "</label>
<div class=\"uv-search-sm\">
<input type=\"text\" class=\"uv-search-field\" placeholder=\"Search\">
</div>
</div>
<ul class=\"uv-search-list team\" data-action=\"team\">
";
// line 389
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 389, $this->source); })()), "getSupportTeams", [], "method", false, false, false, 389));
foreach ($context['_seq'] as $context["_key"] => $context["team"]) {
// line 390
echo " <li data-index=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["team"], "id", [], "any", false, false, false, 390), "html", null, true);
echo "\"><a href=\"#\">";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["team"], "name", [], "any", false, false, false, 390), "html", null, true);
echo "</a></li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['team'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 392
echo " </ul>
</div>
</div>
";
}
// line 396
echo "
";
// line 398
echo " ";
if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 398, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_STATUS"], "method", false, false, false, 398)) {
// line 399
echo " <div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">";
// line 400
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Status"), "html", null, true);
echo "</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 403
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Status"), "html", null, true);
echo "</label>
<ul class=\"status\" data-action=\"status\">
";
// line 406
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable((isset($context["ticketStatusCollection"]) || array_key_exists("ticketStatusCollection", $context) ? $context["ticketStatusCollection"] : (function () { throw new RuntimeError('Variable "ticketStatusCollection" does not exist.', 406, $this->source); })()));
foreach ($context['_seq'] as $context["_key"] => $context["status"]) {
// line 407
echo " <li data-index=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["status"], "id", [], "any", false, false, false, 407), "html", null, true);
echo "\"><a href=\"#\">";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, $context["status"], "description", [], "any", false, false, false, 407)), "html", null, true);
echo "</a></li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['status'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 409
echo " </ul>
</div>
</div>
</div>
";
}
// line 414
echo "
";
// line 416
echo " ";
if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 416, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_TYPE"], "method", false, false, false, 416)) {
// line 417
echo " <div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">";
// line 418
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type"), "html", null, true);
echo "</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 421
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type"), "html", null, true);
echo "</label>
<div class=\"uv-search-sm\">
<input type=\"text\" class=\"uv-search-field\" placeholder=\"";
// line 423
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Search"), "html", null, true);
echo "\">
</div>
</div>
<ul class=\"uv-search-list type\" data-action=\"type\">
";
// line 428
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable((isset($context["ticketTypeCollection"]) || array_key_exists("ticketTypeCollection", $context) ? $context["ticketTypeCollection"] : (function () { throw new RuntimeError('Variable "ticketTypeCollection" does not exist.', 428, $this->source); })()));
foreach ($context['_seq'] as $context["_key"] => $context["type"]) {
// line 429
echo " <li data-index=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["type"], "id", [], "any", false, false, false, 429), "html", null, true);
echo "\"><a href=\"#\">";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["type"], "description", [], "any", false, false, false, 429), "html", null, true);
echo "</a></li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['type'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 431
echo " </ul>
</div>
</div>
";
}
// line 435
echo "
";
// line 437
echo " ";
if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 437, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_PRIORITY"], "method", false, false, false, 437)) {
// line 438
echo " <div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">";
// line 439
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Priority"), "html", null, true);
echo "</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 442
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Priority"), "html", null, true);
echo "</label>
<ul class=\"priority\" data-action=\"priority\">
";
// line 445
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable((isset($context["ticketPriorityCollection"]) || array_key_exists("ticketPriorityCollection", $context) ? $context["ticketPriorityCollection"] : (function () { throw new RuntimeError('Variable "ticketPriorityCollection" does not exist.', 445, $this->source); })()));
foreach ($context['_seq'] as $context["_key"] => $context["priority"]) {
// line 446
echo " <li data-index=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["priority"], "id", [], "any", false, false, false, 446), "html", null, true);
echo "\"><a href=\"#\">";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, $context["priority"], "description", [], "any", false, false, false, 446)), "html", null, true);
echo "</a></li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['priority'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 448
echo " </ul>
</div>
</div>
</div>
";
}
// line 453
echo "
";
// line 455
echo " <div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">";
// line 456
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Label"), "html", null, true);
echo "</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 459
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Label"), "html", null, true);
echo "</label>
<div class=\"uv-search-sm\">
<input type=\"text\" class=\"uv-search-field\" placeholder=\"Search\">
</div>
</div>
<ul class=\"uv-search-list label\" data-action=\"label\"></ul>
</div>
</div>
";
// line 471
echo " ";
if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 471, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_DELETE_TICKET"], "method", false, false, false, 471)) {
// line 472
echo " <a class=\"uv-btn-stroke uv-margin-right-5\" id=\"mass-delete\" data-action=\"trashed\" style=\"margin-left: 5px;\">";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Delete"), "html", null, true);
echo "</a>
";
}
// line 474
echo " </div>
";
// line 477
echo " <div class=\"trashed-block\" style=\"display: none\">
";
// line 479
echo " ";
if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 479, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_RESTORE_TICKET"], "method", false, false, false, 479)) {
// line 480
echo " <a class=\"uv-btn-stroke uv-margin-right-5\" id=\"mass-restore\" data-action=\"restore\" style=\"margin-left: 5px;\">";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Restore"), "html", null, true);
echo "</a>
";
}
// line 482
echo "
";
// line 484
echo " ";
if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 484, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_DELETE_TICKET"], "method", false, false, false, 484)) {
// line 485
echo " <a class=\"uv-btn-stroke uv-margin-right-5\" id=\"mass-delete-forever\" data-action=\"delete\" style=\"margin-left: 5px;\">";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Delete Forever"), "html", null, true);
echo "</a>
";
}
// line 487
echo " </div>
</div>
</div>
";
// line 492
echo " <div class=\"uv-action-bar-col-rt\">

<input type=\"text\" class=\"uv-search-inline\" placeholder=\"";
// line 494
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Search"), "html", null, true);
echo "\">

<div class=\"uv-btn-stroke uv-margin-left-15 filter-view-trigger\" data-target=\"uv-filter-view\"><span class=\"uv-icon-filter\"></span>";
// line 497
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter View"), "html", null, true);
echo "</div>
</div>
</div>
</div>
";
// line 503
echo " <div class=\"uv-table uv-list-view\">
<table>
<thead>
<tr>
<th class=\"uv-width-140\"></th>
<th>";
// line 508
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("ID"), "html", null, true);
echo "</th>
<th class=\"uv-min-width-300\">";
// line 509
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Subject"), "html", null, true);
echo "</th>
<th data-index=\"customer-name\">";
// line 510
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Customer Name"), "html", null, true);
echo "</th>
<th data-index=\"customer-email\">";
// line 511
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Customer Email"), "html", null, true);
echo "</th>
<th data-index=\"timestamp\">";
// line 512
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Timestamp"), "html", null, true);
echo "</th>
<th style =\"min-width:100px\" data-index=\"lastReply\">";
// line 513
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Last Reply"), "html", null, true);
echo "</th>
<th data-index=\"group\">";
// line 514
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Group"), "html", null, true);
echo "</th>
<th data-index=\"team\">";
// line 515
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Team"), "html", null, true);
echo "</th>
<th data-index=\"type1\">";
// line 516
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type"), "html", null, true);
echo "</th>
<th data-index=\"replies\">";
// line 517
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Replies"), "html", null, true);
echo "</th>
<th data-index=\"agent\">";
// line 518
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
echo "</th>
</tr>
</thead>
<tbody></tbody>
</table>
<div class=\"navigation\"></div>
</div>
</div>
";
// line 530
echo " <div class=\"uv-filter-view\" id=\"uv-filter-view\">
";
// line 532
echo " <div class=\"uv-filter-head\">
<div class=\"uv-filter-title\">
<h6>";
// line 534
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Tickets"), "html", null, true);
echo "</h6>
<span>";
// line 535
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Save set of filters as a preset to stay more productive"), "html", null, true);
echo "</span>
</div>
<div class=\"uv-filter-toggle\" id=\"filter-close-trigger\"><span></span></div>
</div>
";
// line 542
echo " <div class=\"uv-filter-paper\">
";
// line 544
echo " <div class=\"uv-filter-options\">
<script>
var userFilters = {};
</script>
";
// line 550
echo " <div class=\"uv-element-block\" style=\"border-bottom: 1px solid #D3D3D3; padding-bottom: 5px;\">
<label class=\"uv-field-label\">";
// line 551
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Saved Filters"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\">
<div class=\"uv-customize-wrapper\">
<select class=\"uv-select uv-select-70\" id=\"saved-filter\">
";
// line 555
$context["filters"] = twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 555, $this->source); })()), "user", [], "any", false, false, false, 555), "agentInstance", [], "any", false, false, false, 555), "userSavedFilters", [], "any", false, false, false, 555);
// line 556
echo " ";
if (twig_length_filter($this->env, (isset($context["filters"]) || array_key_exists("filters", $context) ? $context["filters"] : (function () { throw new RuntimeError('Variable "filters" does not exist.', 556, $this->source); })()))) {
// line 557
echo " <option value=\"\">-- Saved Filter --</option>
";
// line 558
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable((isset($context["filters"]) || array_key_exists("filters", $context) ? $context["filters"] : (function () { throw new RuntimeError('Variable "filters" does not exist.', 558, $this->source); })()));
foreach ($context['_seq'] as $context["_key"] => $context["userFilter"]) {
// line 559
echo " <option value=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["userFilter"], "id", [], "any", false, false, false, 559), "html", null, true);
echo "\">";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["userFilter"], "name", [], "any", false, false, false, 559), "html", null, true);
echo "</option>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['userFilter'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 561
echo " ";
} else {
// line 562
echo " <option value=\"\">";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No saved filter created"), "html", null, true);
echo "</option>
";
}
// line 564
echo " </select>
";
// line 565
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 565, $this->source); })()), "user", [], "any", false, false, false, 565), "agentInstance", [], "any", false, false, false, 565), "userSavedFilters", [], "any", false, false, false, 565));
foreach ($context['_seq'] as $context["_key"] => $context["userFilter"]) {
// line 566
echo " <script>
";
// line 567
$context["isDefault"] = 0;
// line 568
echo " ";
if ((0 === twig_compare(twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 568, $this->source); })()), "user", [], "any", false, false, false, 568), "agentInstance", [], "any", false, false, false, 568), "defaultFiltering", [], "any", false, false, false, 568), twig_get_attribute($this->env, $this->source, $context["userFilter"], "id", [], "any", false, false, false, 568)))) {
// line 569
echo " ";
$context["isDefault"] = 1;
// line 570
echo " ";
}
// line 571
echo " userFilters[";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["userFilter"], "id", [], "any", false, false, false, 571), "html", null, true);
echo "] = ";
echo json_encode(["id" => twig_get_attribute($this->env, $this->source, $context["userFilter"], "id", [], "any", false, false, false, 571), "name" => twig_get_attribute($this->env, $this->source, $context["userFilter"], "name", [], "any", false, false, false, 571), "route" => twig_get_attribute($this->env, $this->source, $context["userFilter"], "route", [], "any", false, false, false, 571), "is_default" => (isset($context["isDefault"]) || array_key_exists("isDefault", $context) ? $context["isDefault"] : (function () { throw new RuntimeError('Variable "isDefault" does not exist.', 571, $this->source); })())]);
echo ";
</script>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['userFilter'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 574
echo " <span class=\"uv-customize\" style=\"display: none\" data-toggle=\"tooltip\" title=\"";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Edit Saved Filter"), "html", null, true);
echo "\"></span>
</div>
</div>
</div>
";
// line 579
$context["filterContext"] = [];
// line 580
echo " ";
// line 581
echo " <div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 582
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"agent-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"agent\" id=\"agent-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 587
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
echo "</label>
</div>
<ul class=\"uv-agents-list\">
";
// line 590
$context["options"] = [];
// line 591
echo " ";
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 591, $this->source); })()), "getAgentsPartialDetails", [], "any", false, false, false, 591));
foreach ($context['_seq'] as $context["_key"] => $context["agent"]) {
// line 592
echo " ";
$context["options"] = twig_array_merge((isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 592, $this->source); })()), [0 => ["id" => twig_get_attribute($this->env, $this->source, $context["agent"], "id", [], "any", false, false, false, 592), "name" => twig_get_attribute($this->env, $this->source, $context["agent"], "name", [], "any", false, false, false, 592)]]);
// line 593
echo " <li data-id=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "id", [], "any", false, false, false, 593), "html", null, true);
echo "\">
";
// line 594
if ((0 !== twig_compare(twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 594), null))) {
// line 595
echo " <img src=\"";
echo twig_escape_filter($this->env, (((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 595, $this->source); })()), "request", [], "any", false, false, false, 595), "scheme", [], "any", false, false, false, 595) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 595, $this->source); })()), "request", [], "any", false, false, false, 595), "httpHost", [], "any", false, false, false, 595)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")), "html", null, true);
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 595), "html", null, true);
echo "\"/>
";
} else {
// line 597
echo " <img src=\"";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 597, $this->source); })())), "html", null, true);
echo "\"/>
";
}
// line 599
echo " ";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "name", [], "any", false, false, false, 599), "html", null, true);
echo "
</li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['agent'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 602
echo " <li class=\"uv-no-results\" style=\"display: none;\">
";
// line 603
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
echo "
</li>
";
// line 605
$context["filterContext"] = twig_array_merge((isset($context["filterContext"]) || array_key_exists("filterContext", $context) ? $context["filterContext"] : (function () { throw new RuntimeError('Variable "filterContext" does not exist.', 605, $this->source); })()), ["agent" => (isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 605, $this->source); })())]);
// line 606
echo " </ul>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 613
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Customer"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"customer-filter\">
<input class=\"uv-field uv-dropdown-other\" type=\"text\" data-filter-type=\"customer\" id=\"customer-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 618
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
echo "</label>
</div>
<ul class=\"uv-agents-list\">
<li class=\"uv-filter-info\">
";
// line 622
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type atleast 2 letters"), "html", null, true);
echo "
</li>
<li class=\"uv-no-results\" style=\"display: none;\">
";
// line 625
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
echo "
</li>
</ul>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 634
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Group"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"group-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"group\" id=\"group-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 639
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
echo "</label>
<ul class=\"\">
";
// line 641
$context["options"] = [];
// line 642
echo " ";
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 642, $this->source); })()), "getSupportGroups", [], "method", false, false, false, 642));
foreach ($context['_seq'] as $context["_key"] => $context["group"]) {
// line 643
echo " ";
$context["options"] = twig_array_merge((isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 643, $this->source); })()), [0 => ["id" => twig_get_attribute($this->env, $this->source, $context["group"], "id", [], "any", false, false, false, 643), "name" => twig_get_attribute($this->env, $this->source, $context["group"], "name", [], "any", false, false, false, 643)]]);
// line 644
echo " <li data-id=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["group"], "id", [], "any", false, false, false, 644), "html", null, true);
echo "\">
";
// line 645
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["group"], "name", [], "any", false, false, false, 645), "html", null, true);
echo "
</li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['group'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 648
echo " <li class=\"uv-no-results\" style=\"display: none;\">
";
// line 649
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
echo "
</li>
";
// line 651
$context["filterContext"] = twig_array_merge((isset($context["filterContext"]) || array_key_exists("filterContext", $context) ? $context["filterContext"] : (function () { throw new RuntimeError('Variable "filterContext" does not exist.', 651, $this->source); })()), ["group" => (isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 651, $this->source); })())]);
// line 652
echo " </ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 660
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Team"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"team-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"team\" id=\"team-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 665
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
echo "</label>
<ul class=\"\">
";
// line 667
$context["options"] = [];
// line 668
echo " ";
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 668, $this->source); })()), "getSupportTeams", [], "method", false, false, false, 668));
foreach ($context['_seq'] as $context["_key"] => $context["team"]) {
// line 669
echo " ";
$context["options"] = twig_array_merge((isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 669, $this->source); })()), [0 => ["id" => twig_get_attribute($this->env, $this->source, $context["team"], "id", [], "any", false, false, false, 669), "name" => twig_get_attribute($this->env, $this->source, $context["team"], "name", [], "any", false, false, false, 669)]]);
// line 670
echo " <li data-id=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["team"], "id", [], "any", false, false, false, 670), "html", null, true);
echo "\">
";
// line 671
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["team"], "name", [], "any", false, false, false, 671), "html", null, true);
echo "
</li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['team'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 674
echo " <li class=\"uv-no-results\" style=\"display: none;\">
";
// line 675
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
echo "
</li>
";
// line 677
$context["filterContext"] = twig_array_merge((isset($context["filterContext"]) || array_key_exists("filterContext", $context) ? $context["filterContext"] : (function () { throw new RuntimeError('Variable "filterContext" does not exist.', 677, $this->source); })()), ["team" => (isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 677, $this->source); })())]);
// line 678
echo " </ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 686
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"type-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"type\" id=\"type-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 691
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
echo "</label>
<ul class=\"\">
";
// line 693
$context["options"] = [];
// line 694
echo " ";
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 694, $this->source); })()), "getTypes", [], "method", false, false, false, 694));
foreach ($context['_seq'] as $context["_key"] => $context["type"]) {
// line 695
echo " ";
$context["options"] = twig_array_merge((isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 695, $this->source); })()), [0 => ["id" => twig_get_attribute($this->env, $this->source, $context["type"], "id", [], "any", false, false, false, 695), "name" => twig_get_attribute($this->env, $this->source, $context["type"], "name", [], "any", false, false, false, 695)]]);
// line 696
echo " <li data-id=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["type"], "id", [], "any", false, false, false, 696), "html", null, true);
echo "\">
";
// line 697
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["type"], "name", [], "any", false, false, false, 697), "html", null, true);
echo "
</li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['type'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 700
echo " <li class=\"uv-no-results\" style=\"display: none;\">
";
// line 701
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
echo "
</li>
";
// line 703
$context["filterContext"] = twig_array_merge((isset($context["filterContext"]) || array_key_exists("filterContext", $context) ? $context["filterContext"] : (function () { throw new RuntimeError('Variable "filterContext" does not exist.', 703, $this->source); })()), ["type" => (isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 703, $this->source); })())]);
// line 704
echo " </ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 712
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Priority"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"priority-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"priority\" id=\"priority-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 717
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
echo "</label>
<ul class=\"\">
";
// line 719
$context["options"] = [];
// line 720
echo " ";
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 720, $this->source); })()), "getPriorities", [], "method", false, false, false, 720));
foreach ($context['_seq'] as $context["_key"] => $context["priority"]) {
// line 721
echo " ";
$context["options"] = twig_array_merge((isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 721, $this->source); })()), [0 => ["id" => twig_get_attribute($this->env, $this->source, $context["priority"], "id", [], "any", false, false, false, 721), "name" => twig_get_attribute($this->env, $this->source, $context["priority"], "code", [], "any", false, false, false, 721), "color" => twig_get_attribute($this->env, $this->source, $context["priority"], "colorCode", [], "any", false, false, false, 721)]]);
// line 722
echo " <li data-id=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["priority"], "id", [], "any", false, false, false, 722), "html", null, true);
echo "\">
";
// line 723
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, $context["priority"], "code", [], "any", false, false, false, 723)), "html", null, true);
echo "
</li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['priority'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 726
echo " <li class=\"uv-no-results\" style=\"display: none;\">
";
// line 727
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
echo "
</li>
";
// line 729
$context["filterContext"] = twig_array_merge((isset($context["filterContext"]) || array_key_exists("filterContext", $context) ? $context["filterContext"] : (function () { throw new RuntimeError('Variable "filterContext" does not exist.', 729, $this->source); })()), ["priority" => (isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 729, $this->source); })())]);
// line 730
echo " </ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 738
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Tag"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"tag-filter\">
<input class=\"uv-field uv-dropdown-other\" type=\"text\" data-filter-type=\"tag\" id=\"tag-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 743
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
echo "</label>
<ul class=\"\">
<li class=\"uv-filter-info\">
";
// line 746
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type atleast 2 letters"), "html", null, true);
echo "
</li>
<li class=\"uv-no-results\" style=\"display: none;\">
";
// line 749
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
echo "
</li>
</ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 758
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Source"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"source-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"source\" id=\"source-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 763
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
echo "</label>
<ul class=\"\">
";
// line 765
$context["options"] = [];
// line 766
echo " ";
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 766, $this->source); })()), "getAllSources", [], "method", false, false, false, 766));
foreach ($context['_seq'] as $context["key"] => $context["source"]) {
// line 767
echo " ";
$context["options"] = twig_array_merge((isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 767, $this->source); })()), [0 => ["id" => $context["key"], "name" => $context["source"]]]);
// line 768
echo " <li data-id=\"";
echo twig_escape_filter($this->env, $context["key"], "html", null, true);
echo "\">
";
// line 769
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans($context["source"]), "html", null, true);
echo "
</li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['key'], $context['source'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 772
echo " <li class=\"uv-no-results\" style=\"display: none;\">
";
// line 773
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
echo "
</li>
";
// line 775
$context["filterContext"] = twig_array_merge((isset($context["filterContext"]) || array_key_exists("filterContext", $context) ? $context["filterContext"] : (function () { throw new RuntimeError('Variable "filterContext" does not exist.', 775, $this->source); })()), ["source" => (isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 775, $this->source); })())]);
// line 776
echo " </ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 783
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Mailbox"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"mailbox-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"mailbox\" id=\"mailbox-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>";
// line 788
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
echo "</label>
<ul class=\"\">
";
// line 790
$context["options"] = [];
// line 791
echo " ";
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 791, $this->source); })()), "getAllMailboxes", [], "method", false, false, false, 791));
foreach ($context['_seq'] as $context["_key"] => $context["mailbox"]) {
// line 792
echo " ";
$context["options"] = twig_array_merge((isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 792, $this->source); })()), [0 => ["id" => twig_get_attribute($this->env, $this->source, $context["mailbox"], "email", [], "any", false, false, false, 792), "name" => twig_get_attribute($this->env, $this->source, $context["mailbox"], "name", [], "any", false, false, false, 792)]]);
// line 793
echo " <li data-id=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["mailbox"], "email", [], "any", false, false, false, 793), "html", null, true);
echo "\">
";
// line 794
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, $context["mailbox"], "name", [], "any", false, false, false, 794)), "html", null, true);
echo "
</li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['mailbox'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 797
echo " <li class=\"uv-no-results\" style=\"display: none;\">
";
// line 798
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
echo "
</li>
";
// line 800
$context["filterContext"] = twig_array_merge((isset($context["filterContext"]) || array_key_exists("filterContext", $context) ? $context["filterContext"] : (function () { throw new RuntimeError('Variable "filterContext" does not exist.', 800, $this->source); })()), ["mailbox" => (isset($context["options"]) || array_key_exists("options", $context) ? $context["options"] : (function () { throw new RuntimeError('Variable "options" does not exist.', 800, $this->source); })())]);
// line 801
echo " </ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 809
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Before"), "html", null, true);
echo "</label>
<div class=\"uv-field-block range\" id=\"before-filter\">
<input class=\"uv-field uv-date-picker\" type=\"text\" data-filter-type=\"before\" id=\"before-filter-input\">
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 816
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("After"), "html", null, true);
echo "</label>
<div class=\"uv-field-block range\" id=\"after-filter\">
<input class=\"uv-field uv-date-picker\" type=\"text\" data-filter-type=\"after\" id=\"after-filter-input\">
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 823
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Replies less than"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"reply-filter\">
<input class=\"uv-field\" type=\"number\" min=\"1\" data-filter-type=\"replies-less\" id=\"repliesLess-filter-input\">
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 830
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Replies more than"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\" id=\"reply-filter\">
<input class=\"uv-field\" type=\"number\" min=\"0\" data-filter-type=\"replies-more\" id=\"repliesMore-filter-input\">
</div>
</div>
<div class=\"uv-action-buttons\">
</div>
";
// line 840
echo " <a class=\"uv-btn-remove\" href=\"#\"><span class=\"uv-icon-discard\"></span> ";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Clear All"), "html", null, true);
echo "</a>
</div>
";
// line 844
echo " <div class=\"uv-filter-edit\" style=\"display: none;\"></div>
</div>
<script type=\"text/javascript\">
var filterContext = ";
// line 848
echo json_encode((isset($context["filterContext"]) || array_key_exists("filterContext", $context) ? $context["filterContext"] : (function () { throw new RuntimeError('Variable "filterContext" does not exist.', 848, $this->source); })()));
echo "
</script>
</div>
</div>
";
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->leave($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof);
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->leave($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof);
}
// line 854
public function block_footer($context, array $blocks = [])
{
$macros = $this->macros;
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e = $this->extensions["Symfony\\Bundle\\WebProfilerBundle\\Twig\\WebProfilerExtension"];
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->enter($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "footer"));
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02 = $this->extensions["Symfony\\Bridge\\Twig\\Extension\\ProfilerExtension"];
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->enter($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "footer"));
// line 855
echo " ";
$this->displayParentBlock("footer", $context, $blocks);
echo "
";
// line 858
echo " <script id=\"ticket_list_sorting_tmp\" type=\"text/template\">
<li class=\"<% if(sort == 'ticket.id') { %>uv-drop-list-active<% } %>\">
<a href=\"#<% if(queryString != '') { %><%= queryString %>/<% } %><% if(page) { %>page/<%= page %><% } else { %>page/1<% } %>/sort/ticket.id/<% if(sort == 'ticket.id') { %><% if(direction) { %>direction/<%= direction %><% } else { %>direction/desc<% } %><% } else { %>direction/asc<% } %>\" data-field=\"ticket.id\">
";
// line 861
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Ticket Id", [], "messages");
// line 862
echo " <% if(sort == 'ticket.id') { %>
<span class=\"uv-sorting <% if(direction == 'asc') { %> descend <% } else { %> ascend <% } %>\"></span>
<% } %>
</a>
</li>
<li class=\"<% if(sort == 'ticket.updatedAt') { %>uv-drop-list-active<% } %>\">
<a href=\"#<% if(queryString != '') { %><%= queryString %>/<% } %><% if(page) { %>page/<%= page %><% } else { %>page/1<% } %>/sort/ticket.updatedAt/<% if(sort == 'ticket.updatedAt') { %><% if(direction) { %>direction/<%= direction %><% } else { %>direction/desc<% } %><% } else { %>direction/asc<% } %>\" data-field=\"ticket.updatedAt\">
";
// line 870
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Last Replied", [], "messages");
// line 871
echo " <% if(sort == 'ticket.updatedAt') { %>
<span class=\"uv-sorting <% if(direction == 'asc') { %> descend <% } else { %> ascend <% } %>\"></span>
<% } %>
</a>
</li>
<li class=\"<% if(sort == 'agentName') { %>uv-drop-list-active<% } %>\">
<a href=\"#<% if(queryString != '') { %><%= queryString %>/<% } %><% if(page) { %>page/<%= page %><% } else { %>page/1<% } %>/sort/agentName/<% if(sort == 'agentName') { %><% if(direction) { %>direction/<%= direction %><% } else { %>direction/desc<% } %><% } else { %>direction/asc<% } %>\" data-field=\"agentName\">
";
// line 879
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Assign To", [], "messages");
// line 880
echo " <% if(sort == 'agentName') { %>
<span class=\"uv-sorting <% if(direction == 'asc') { %> descend <% } else { %> ascend <% } %>\"></span>
<% } %>
</a>
</li>
<li class=\"<% if(sort == 'customerEmail') { %>uv-drop-list-active<% } %>\">
<a href=\"#<% if(queryString != '') { %><%= queryString %>/<% } %><% if(page) { %>page/<%= page %><% } else { %>page/1<% } %>/sort/customerEmail/<% if(sort == 'customerEmail') { %><% if(direction) { %>direction/<%= direction %><% } else { %>direction/desc<% } %><% } else { %>direction/asc<% } %>\" data-field=\"customerEmail\">
";
// line 888
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Customer Email", [], "messages");
// line 889
echo " <% if(sort == 'customerEmail') { %>
<span class=\"uv-sorting <% if(direction == 'asc') { %> descend <% } else { %> ascend <% } %>\"></span>
<% } %>
</a>
</li>
<li class=\"<% if(sort == 'customerName') { %>uv-drop-list-active<% } %>\">
<a href=\"#<% if(queryString != '') { %><%= queryString %>/<% } %><% if(page) { %>page/<%= page %><% } else { %>page/1<% } %>/sort/customerName/<% if(sort == 'customerName') { %><% if(direction) { %>direction/<%= direction %><% } else { %>direction/desc<% } %><% } else { %>direction/asc<% } %>\" data-field=\"customerName\">
";
// line 897
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Customer Name", [], "messages");
// line 898
echo " <% if(sort == 'customerName') { %>
<span class=\"uv-sorting <% if(direction == 'asc') { %> descend <% } else { %> ascend <% } %>\"></span>
<% } %>
</a>
</li>
</script>
";
// line 906
echo " <script id=\"ticket_status_list_tmp\" type=\"text/template\">
<ul class=\"status-list\">
";
// line 908
$context['_parent'] = $context;
$context['_seq'] = twig_ensure_traversable((isset($context["ticketStatusCollection"]) || array_key_exists("ticketStatusCollection", $context) ? $context["ticketStatusCollection"] : (function () { throw new RuntimeError('Variable "ticketStatusCollection" does not exist.', 908, $this->source); })()));
foreach ($context['_seq'] as $context["_key"] => $context["status"]) {
// line 909
echo " <li>
<a href=\"#\" class=\"<% if(active == ";
// line 910
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["status"], "id", [], "any", false, false, false, 910), "html", null, true);
echo " ";
if ((0 === twig_compare(twig_get_attribute($this->env, $this->source, $context["status"], "id", [], "any", false, false, false, 910), 1))) {
echo " || active == 0";
}
echo ") { %>uv-aside-nav-active<% } %>\" data-id=\"";
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["status"], "id", [], "any", false, false, false, 910), "html", null, true);
echo "\">
<span class=\"name\">";
// line 911
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, $context["status"], "description", [], "any", false, false, false, 911)), "html", null, true);
echo "</span>
<span class=\"uv-flag-gray\">
<% if(status && status[1] != undefined) { %>
<%= status[";
// line 914
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["status"], "id", [], "any", false, false, false, 914), "html", null, true);
echo "] %>
<% } else { %>
0
<% } %>
</span>
</a>
</li>
";
}
$_parent = $context['_parent'];
unset($context['_seq'], $context['_iterated'], $context['_key'], $context['status'], $context['_parent'], $context['loop']);
$context = array_intersect_key($context, $_parent) + $_parent;
// line 922
echo " </ul>
</script>
";
// line 926
echo " <script id=\"predefined_label_tmp\" type=\"text/template\">
<li>
<a href=\"#\" <% if (active == '') { %> class=\"uv-aside-active\" <% } %>>
";
// line 929
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("All"), "html", null, true);
echo "
<span class=\"uv-flag-gray uv-flag-dark\"><%= labelDetails.predefind.all %></span>
</a>
</li>
<li>
<a href=\"#new\" <% if(active == 'new') { %> class=\"uv-aside-active\" <% } %> >
";
// line 935
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("New"), "html", null, true);
echo "
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.new %>
</span>
</a>
</li>
<li>
<a href=\"#unassigned\" <% if(active == 'unassigned') { %> class=\"uv-aside-active\" <% } %> >
";
// line 943
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("UnAssigned"), "html", null, true);
echo "
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.unassigned %>
</span>
</a>
</li>
<li>
<a href=\"#notreplied\" <% if(active == 'notreplied') { %> class=\"uv-aside-active\" <% } %> >
";
// line 951
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("UnAnswered"), "html", null, true);
echo "
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.notreplied %>
</span>
</a>
</li>
<li>
<a href=\"#mine\" <% if(active == 'mine') { %> class=\"uv-aside-active\" <% } %> >
";
// line 959
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("My Tickets"), "html", null, true);
echo "
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.mine %>
</span>
</a>
</li>
<li>
<a href=\"#starred\" <% if(active == 'starred') { %> class=\"uv-aside-active\" <% } %> >
";
// line 967
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Starred"), "html", null, true);
echo "
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.starred %>
</span>
</a>
</li>
<li>
<a href=\"#trashed\" <% if(active == 'trashed') { %> class=\"uv-aside-active\" <% } %>>
";
// line 975
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Trashed"), "html", null, true);
echo "
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.trashed %>
</span>
</a>
</li>
</script>
";
// line 984
echo " <script id=\"custom_label_tmp\" type=\"text/template\">
<a href=\"#label/<%= id %>\" data-id=\"<%= id %>\">
<%- name %>
<span class=\"uv-flag-gray\" style=\"<% if(colorCode) { %>background-color:<%= colorCode %><% } %>\">
<%= count %>
</span>
</a>
<span class=\"uv-customize\" data-target=\"uv-task-view\" data-toggle=\"tooltip\" title=\"";
// line 991
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Edit Label"), "html", null, true);
echo "\"></span>
</script>
";
// line 995
echo " <script id=\"add_edit_label_tmp\" type=\"text/template\">
<div class=\"uv-aside-head\">
<div class=\"uv-aside-title\">
<% if(id) { %>
<h6>";
// line 999
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Edit Label"), "html", null, true);
echo "</h6>
<% } else { %>
<h6>";
// line 1001
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Add Label"), "html", null, true);
echo "</h6>
<% } %>
</div>
<div class=\"uv-aside-back\" id=\"back-to-labels\">
<span>";
// line 1005
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Back"), "html", null, true);
echo "</span>
</div>
</div>
<div class=\"uv-aside-option\" data-id=\"<%= id %>\">
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 1011
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Name"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\">
<input class=\"uv-field\" type=\"text\" value=\"<%- name %>\" />
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 1018
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Choose a Color"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\">
<% colors = ['#337CFF','#FEBF00','#E5549F','#27B6BB','#FB8A3F','#43AF52'] %>
<% for(var colorTemp in colors) { %>
<span class=\"uv-color-block <% if(colorCode == colors[colorTemp]) { %>uv-color-active<% } %>\" data-color=\"<%- colors[colorTemp] %>\" style=\"background:<%- colors[colorTemp] %>\"></span>
<% } %>
</div>
</div>
<div>
<a class=\"uv-btn add-update-btn\" href=\"#\">
<% if(id) { %>
";
// line 1029
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Update"), "html", null, true);
echo "
<% } else { %>
";
// line 1031
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Create"), "html", null, true);
echo "
<% } %>
</a>
</div>
<% if(id) { %>
<a class=\"uv-btn-remove\"><span class=\"uv-icon-discard\"></span>";
// line 1036
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Remove Label"), "html", null, true);
echo "</a>
<% } %>
</div>
</script>
";
// line 1042
echo " <script id=\"add_edit_saved_filter_tmp\" type=\"text/template\">
<form>
<div class=\"uv-filter-edit-head\">
<div class=\"uv-filter-edit-title\">
<h6>
<% if(id) { %>
<input type=\"hidden\" name=\"id\" id=\"filter-id\" value=\"<%= id %>\"/>
";
// line 1049
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Edit Saved Filter"), "html", null, true);
echo "
<% } else { %>
";
// line 1051
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("New Saved Filter"), "html", null, true);
echo "
<% } %>
</h6>
</div>
<div class=\"uv-filter-edit-back back-to-filter\">
<span>";
// line 1056
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Back"), "html", null, true);
echo "</span>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">";
// line 1060
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Name"), "html", null, true);
echo "</label>
<div class=\"uv-field-block\">
<input class=\"uv-field name\" name=\"name\" type=\"text\" value=\"<%- name %>\" />
</div>
</div>
<div class=\"uv-element-block\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" name=\"is_default\" <% if(is_default) { %>checked<% } %> />
<span class=\"uv-checkbox-view\"></span>
</div>
<span class=\"uv-checkbox-label\">";
// line 1072
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Is Default"), "html", null, true);
echo "</span>
</label>
</div>
<div class=\"uv-filters-group\">
<% _.each(filters, function(filter, key){ %>
<div class=\"uv-element-block\" data-filter=\"<%= key %>\">
<label class=\"uv-field-label\"><%- filter.name %></label>
<div class=\"uv-field-block\">
<% _.each(filter.options, function(option){ %>
<a class=\"uv-btn-tag\" href=\"#\" data-id=\"<%= option.id %>\">
<%- option.name %>
<span class=\"uv-icon-remove-dark\"></span>
</a>
<% }); %>
</div>
</div>
<% }); %>
<div class=\"uv-action-buttons\">
<% if(id) { %>
<a class=\"uv-btn-remove\"><span class=\"uv-icon-discard\"></span>";
// line 1093
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Remove Saved Filter"), "html", null, true);
echo "</a>
<% } %>
</div>
</div>
<div class=\"uv-action-buttons\">
<a class=\"uv-btn <% if(id) { %>update-filter<% } else { %>save-filter<% } %>\" href=\"#\">
<% if(id) { %>
";
// line 1100
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Update"), "html", null, true);
echo "
<% } else { %>
";
// line 1102
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Create"), "html", null, true);
echo "
<% } %>
</a>
<a class=\"uv-btn back-to-filter\" href=\"#\">";
// line 1105
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Cancel"), "html", null, true);
echo "</a>
</div>
</form>
</script>
";
// line 1111
echo " <script id=\"ticket_quick_view_tmp\" type=\"text/template\">
<div class=\"uv-pull-right quick-view-navigation\">
<div class=\"uv-loader\" style=\"display: none\">
<span></span>
<span></span>
<span></span>
</div>
<% if(previous) { %>
<span class=\"uv-btn-tag uv-icon-nav-pre\" data-id=\"<%= previous %>\">
</span>
<% } else { %>
<span class=\"uv-btn-tag uv-icon-nav-pre\" disabled=\"disabled\">
</span>
<% } %>
<% if(next) { %>
<span class=\"uv-btn-tag uv-icon-nav-nxt\" data-id=\"<%= next %>\">
</span>
<% } else { %>
<span class=\"uv-btn-tag uv-icon-nav-nxt\" disabled=\"disabled\">
</span>
<% } %>
</div>
<span class=\"uv-pop-up-close\"></span>
<a href=\"<%= path %>\"><h2>";
// line 1134
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Ticket Info"), "html", null, true);
echo " #<%= id %></h2></a>
<div class=\"uv-pop-up-body uv-inner-section\">
<div class=\"uv-view\">
<div class=\"uv-ticket-head\">
<div class=\"uv-ticket-strip\">
<span>
<span class=\"uv-ticket-strip-label\">
";
// line 1141
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Timestamp"), "html", null, true);
echo " -
</span>
<span class=\"uv-margin-0\">
<%= formatedCreatedAt %>
</span>
</span>
<span>
<span class=\"uv-ticket-strip-label\">
";
// line 1149
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("By"), "html", null, true);
echo " -
</span>
<%- createThread.user.name %>
</span>
<% if(agent) { %>
<span class=\"agent-info\" style=\"\">
<span class=\"uv-ticket-strip-label\">
";
// line 1156
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
echo " -
</span>
<span class=\"name\"><%- agent.name %></span>
</span>
<% } %>
</div>
<div class=\"uv-ticket-strip\">
<span class=\"uv-btn-tag\">
";
// line 1164
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Priority"), "html", null, true);
echo "
- <%- priority.description %>
</span>
<span class=\"uv-btn-tag\">
";
// line 1168
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Status"), "html", null, true);
echo "
- <%- status.description %>
</span>
<% if(lastReplyAgentName) { %>
<span class=\"uv-btn-tag\">
";
// line 1173
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Last Replied Agent"), "html", null, true);
echo "
- <%- lastReplyAgentName.name.split(\" \")[0] %>
</span>
<% } %>
</div>
</div>
<div class=\"uv-ticket-head\">
<h1><%- subject %></h1>
</div>
<div class=\"uv-ticket-section\">
<div class=\"uv-ticket-main create\">
<div class=\"uv-ticket-strip\">
<span>
<span class=\"uv-margin-0 timeago\" data-timestamp=\"<%= createThread.timestamp %>\" title=\"<%= createThread.formatedCreatedAt %>\"><%= createThread.formatedCreatedAt %></span>
- <%- createThread.user.name %>
<span class=\"uv-ticket-strip-label\">
";
// line 1190
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("created Ticket"), "html", null, true);
echo "
</span>
</span>
</div>
<div class=\"uv-ticket-main-lt\">
<% if (createThread.user.smallThumbnail != null) { %>
<img class='border' src=\"";
// line 1196
echo twig_escape_filter($this->env, (((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1196, $this->source); })()), "request", [], "any", false, false, false, 1196), "scheme", [], "any", false, false, false, 1196) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1196, $this->source); })()), "request", [], "any", false, false, false, 1196), "httpHost", [], "any", false, false, false, 1196)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")), "html", null, true);
echo "<%= createThread.user.smallThumbnail %>\"/>
<% } else { %>
<% if (createThread.createdBy == 'customer') { %>
<img class='border' src=\"";
// line 1199
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_customer_image_path"]) || array_key_exists("default_customer_image_path", $context) ? $context["default_customer_image_path"] : (function () { throw new RuntimeError('Variable "default_customer_image_path" does not exist.', 1199, $this->source); })())), "html", null, true);
echo "\"/>
<% } else { %>
<img class='border' src=\"";
// line 1201
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 1201, $this->source); })())), "html", null, true);
echo "\"/>
<% } %>
<% } %>
</div>
<div class=\"uv-ticket-main-rt\">
<% if(createThread.createdBy == 'customer') { %>
<a href=\"";
// line 1207
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_manage_customer_account");
echo "/<%= createThread.user.id %>\" class=\"uv-ticket-member-name\">
<% } else { %>
<% if(createThread.user) { %>
<a href=\"";
// line 1210
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_account");
echo "/<%= createThread.user.id %>\" class=\"uv-ticket-member-name\">
<% } else { %>
<a class=\"uv-ticket-member-name\">
<% } %>
<% } %>
<%- createThread.user.name %>
</a>
<div class=\"message\">
<p>
<%= createThread.reply %>
</p>
</div>

<% if(createThread.attachments.length) { %>
<div class=\"uv-ticket-uploads\">
<h4>";
// line 1226
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Uploaded Files"), "html", null, true);
echo "</h4>
<div class=\"uv-ticket-uploads-strip\">
<% _.each(createThread.attachments, function(file) { %>
<a href=\"<%-file.downloadURL %>\" target =\"_blank\" class=\"uv-ticket-uploads-brick uv-no-pointer-events\" data-toggle=\"tooltip\" title=\"<%- file.name %>\">
<img src=\"<%-file.iconURL %>\" class=\"uv-auto-pointer-events\">
</a>
<% }) %>
</div>
<% if(createThread.attachments.length >1) { %>
<div class=\"thread-attachments-zip pull-left\">
<div class=\"uv-upload-actions\">
<a href=\"";
// line 1237
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_download_attachment_zip");
echo "/<%= createThread.id %>\" target=\"_blank\"><span class=\"uv-icon-attachment\"></span> ";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Download (as .zip)"), "html", null, true);
echo "</a>
</div>
</div>
<% } %>
</div>
<% } %>

</div>
</div>
<% if(lastReply) { %>
<div class=\"uv-ticket-main\">
<div class=\"uv-ticket-strip\">
<span>
<span class=\"uv-margin-0 timeago\" data-timestamp=\"<%= lastReply.timestamp %>\" title=\"<%= lastReply.formatedCreatedAt %>\"><%= lastReply.formatedCreatedAt %></span>
- <%- lastReply.user.name %>
<span class=\"uv-ticket-strip-label\">
";
// line 1254
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("made last reply"), "html", null, true);
echo "
</span>
</span>
</div>
<div class=\"uv-ticket-main-lt\">
<% if (lastReply.user.smallThumbnail != null) { %>
<img class='border' src=\"";
// line 1260
echo twig_escape_filter($this->env, (((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1260, $this->source); })()), "request", [], "any", false, false, false, 1260), "scheme", [], "any", false, false, false, 1260) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1260, $this->source); })()), "request", [], "any", false, false, false, 1260), "httpHost", [], "any", false, false, false, 1260)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")), "html", null, true);
echo "<%= lastReply.user.smallThumbnail %>\"/>
<% } else { %>
<% if (lastReply.createdBy == 'customer') { %>
<img class='border' src=\"";
// line 1263
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_customer_image_path"]) || array_key_exists("default_customer_image_path", $context) ? $context["default_customer_image_path"] : (function () { throw new RuntimeError('Variable "default_customer_image_path" does not exist.', 1263, $this->source); })())), "html", null, true);
echo "\"/>
<% } else { %>
<img class='border' src=\"";
// line 1265
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 1265, $this->source); })())), "html", null, true);
echo "\"/>
<% } %>
<% } %>
</div>
<div class=\"uv-ticket-main-rt\">
<% if(lastReply.createdBy == 'customer') { %>
<a href=\"";
// line 1271
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_manage_customer_account");
echo "/<%= lastReply.user.id %>\" class=\"uv-ticket-member-name\">
<% } else { %>
<% if(lastReply.user) { %>
<a href=\"";
// line 1274
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_account");
echo "/<%= lastReply.user.id %>\" class=\"uv-ticket-member-name\">
<% } else { %>
<a class=\"uv-ticket-member-name\">
<% } %>
<% } %>
<%- lastReply.user.name %>
</a>
<div class=\"message\">
<p>
<%= lastReply.reply %>
</p>
</div>

<% if(lastReply.attachments.length) { %>
<div class=\"uv-ticket-uploads\">
<h4>";
// line 1290
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Uploaded Files"), "html", null, true);
echo "</h4>
<div class=\"uv-ticket-uploads-strip\">
<% _.each(lastReply.attachments, function(file) { %>
<a href=\"<%-file.downloadURL %>\" target =\"_blank\" class=\"uv-ticket-uploads-brick uv-no-pointer-events\" data-toggle=\"tooltip\" title=\"<%- file.name %>\">
<img src=\"<%-file.iconURL %>\" class=\"uv-auto-pointer-events\">
</a>
<% }) %>
</div>
<% if(lastReply.attachments.length> 1) { %>
<div class=\"thread-attachments-zip pull-left\">
<div class=\"uv-upload-actions\">
<a href=\"";
// line 1301
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_download_attachment_zip");
echo "/<%= lastReply.id %>\" target=\"_blank\"><span class=\"uv-icon-attachment\"></span> ";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Download (as .zip)"), "html", null, true);
echo "</a>
</div>
</div>
<% } %>
</div>
<% } %>

</div>
</div>
<% } %>
</div>
</div>
</div>
</script>
";
// line 1318
echo " <script id=\"ticket_list_item_tmp\" type=\"text/template\">
<td class=\"uv-width-140 uv-no-content\">
<span class=\"uv-list-ticket-priority\" style=\"<% if(priority) { %>background: <%=priority.colorCode %><% } %>;\"></span>
<label class=\"uv-vertical-align uv-margin-right-5\">
<div class=\"uv-checkbox\">
<input type=\"checkbox\" class=\"mass-action-checkbox\" value=\"<%= id %>\"/>
<span class=\"uv-checkbox-view\"></span>
</div>
</label>
<span class=\"uv-star <% if(isStarred) { %>uv-star-active<% } %> uv-margin-right-5\"></span>
<span data-index=\"source\">
<% if(source == 'email') { %>
<span class=\"uv-channel uv-channel-email uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Email\"></span>
<% } else if(source == 'facebook') { %>
<span class=\"uv-channel uv-channel-facebook uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Facebook\"></span>
<% } else if(source == 'twitter') { %>
<span class=\"uv-channel uv-channel-twitter uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Twitter\"></span>
<% } else if(source == 'binaka' || source == 'knock') { %>
<span class=\"uv-channel uv-channel-binaka uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Binaka\"></span>
<% } else if(source == 'api') { %>
<span class=\"uv-channel uv-channel-api uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"API\"></span>
<% } else if(source == 'formbuilder') { %>
<span class=\"uv-channel uv-channel-form-builder uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Formbuilder\"></span>
\t\t\t\t<% } else if(source == 'disqus-engage') { %>
<span class=\"uv-channel uv-channel-disqus-engage uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Disqus\"></span>
\t\t\t\t<% } else if(source == 'ebay') { %>
<span class=\"uv-channel uv-channel-ebay uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Ebay\"></span>
\t\t\t\t<% } else if(source == 'youtube') { %>
<span class=\"uv-channel uv-channel-youtube uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Youtube\"></span>
<% } else { %>
<span class=\"uv-channel uv-channel-web uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"<%- source %>\"></span>
<% } %>
</span>
<span class=\"uv-quick-view-trigger\" data-id=\"<%= id %>\"></span>
</td>
<td data-value=\"";
// line 1354
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("ID"), "html", null, true);
echo "\" class=\"uv-width-100\">
<a href=\"<%= path %>\">
#<%= id %>
</a>
</td>
<td data-value=\"";
// line 1359
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Subject"), "html", null, true);
echo "\">
<a href=\"<%= path %>\">
<%- subject && subject.length <= 300 ? subject : subject.substr(0, 300) + '...' %>
</a>
</td>
<td data-value=\"";
// line 1364
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Customer Name"), "html", null, true);
echo "\" data-index=\"customer-name\">
<a href=\"<%= path %>\">
<%- customer.name %>
</a>
</td>
<td data-value=\"";
// line 1369
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Customer Email"), "html", null, true);
echo "\" data-index=\"customer-email\">
<a href=\"<%= path %>\">
<%- customer.email %>
</a>
</td>
<td data-value=\"";
// line 1374
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Timestamp"), "html", null, true);
echo "\" data-index=\"timestamp\">
<a href=\"<%= path %>\" class=\"timeago\" data-timestamp=\"<%= timestamp %>\" title=\"<%= formatedCreatedAt %>\">
<%= formatedCreatedAt %>
</a>
</td>
<td data-value=\"";
// line 1379
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Last Reply"), "html", null, true);
echo "\" data-index=\"last-reply\">
<% if(lastReplyTime) { %>
<a href=\"<%= path %>\">
<%= lastReplyTime %>
</a>
<% } else { %>
";
// line 1385
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("N/A"), "html", null, true);
echo "
<% } %>
</td>
<td data-value=\"";
// line 1388
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Group"), "html", null, true);
echo "\" data-index=\"group\">
<a href=\"<%= path %>\">
<% if(group) { %>
<%- group %>
<% } else { %>
";
// line 1393
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("N/A"), "html", null, true);
echo "
<% } %>
</a>
</td>
<td data-value=\"";
// line 1397
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Team"), "html", null, true);
echo "\" data-index=\"team\">
<a href=\"<%= path %>\">
<% if(team) { %>
<%- team %>
<% } else { %>
";
// line 1402
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("N/A"), "html", null, true);
echo "
<% } %>
</a>
</td>
<td data-value=\"";
// line 1406
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type"), "html", null, true);
echo "\" data-index=\"type1\">
<a href=\"<%= path %>\">
<% if(type) { %>
<%- type %>
<% } else { %>
";
// line 1411
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("N/A"), "html", null, true);
echo "
<% } %>
</a>
</td>
<td data-value=\"";
// line 1415
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Replies"), "html", null, true);
echo "\" data-index=\"replies\">
<a href=\"<%= path %>\">
<%= totalThreads %>
</a>
</td>
<td data-value=\"";
// line 1420
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
echo "\" data-index=\"agent\">
<a href=\"<%= path %>\">
<% if(agent) { %>
<% if(agent.smallThumbnail != null) { %>
<img src=\"";
// line 1424
echo twig_escape_filter($this->env, (((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1424, $this->source); })()), "request", [], "any", false, false, false, 1424), "scheme", [], "any", false, false, false, 1424) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1424, $this->source); })()), "request", [], "any", false, false, false, 1424), "httpHost", [], "any", false, false, false, 1424)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")), "html", null, true);
echo "<%= agent.smallThumbnail %>\" alt=\"\"/>
<% } else { %>
<img src=\"";
// line 1426
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 1426, $this->source); })())), "html", null, true);
echo "\" alt=\"\"/>
<% } %>
<%- agent.name %>
<% } else { %>
";
// line 1430
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Unassigned"), "html", null, true);
echo "
<% } %>
</a>
</td>
</script>
<script type=\"text/javascript\">
var isPageJustLoaded = true;
var globalMessageResponse = \"\";
var currentUserId = \"";
// line 1439
echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1439, $this->source); })()), "getCurrentUser", [], "method", false, false, false, 1439), "id", [], "any", false, false, false, 1439), "html", null, true);
echo "\";
var pathToTicket = \"";
// line 1440
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket", ["ticketId" => "replaceId"]);
echo "\";
\$(() => {
\$('#before-filter-input').datetimepicker({
format: 'DD-MM-YYYY',
maxDate: 'now',
useCurrent: false,
});
\$('#after-filter-input').datetimepicker({
format: 'DD-MM-YYYY',
maxDate: 'now',
useCurrent: false,
});
// Ticket Model
var TicketModel = Backbone.Model.extend({
idAttribute: \"id\",
defaults: {
path: \"\",
},
urlRoot: \"";
// line 1461
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_xhr");
echo "\"
});
// Ticket Label Model
var LabelModel = Backbone.Model.extend({
idAttribute: \"id\",
defaults: {
count: 0,
},
parse: function (resp, options) {
return JSON.parse(resp.label);
},
urlRoot: \"";
// line 1473
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_label_xhr");
echo "\"
});
// Ticket Quick View Model
var TicketQuickViewModel = Backbone.Model.extend({
idAttribute: \"id\",
defaults: {
path: \"\",
isSynced: false
}
});
// Side Filter Model
var SideFilterModel = Backbone.Model.extend({
updateModel: function(type,json) {
if(this.has(type)) {
context = this.get(type)
savedOptionsIds = [];
_.each(context, function (option) {
savedOptionsIds.push(parseInt(option.id))
})
if(jQuery.inArray(parseInt(json.id), savedOptionsIds) == -1) {
context.push(json);
this.set(type, context)
}
} else {
this.set(type, [json])
}
},
loadFilterOptions: function(data) {
var self = this;
\$.ajax({
url : \"";
// line 1507
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_collection_load_filter_options_xhr");
echo "\",
type : 'POST',
data: data,
dataType : 'json',
success : function(response) {
_.each(response,function(filter,key) {
_.each(filter, function (item) {
self.updateModel(key,item)
})
})
sideFilter.render();
},
error: function (xhr) {
if(url = xhr.getResponseHeader('Location'))
window.location = url;
}
});
}
});
// Ticket Label Collection
var LabelCollection = Backbone.Collection.extend({
model: LabelModel,
isLabelExist: function(labelName, labelId) {
var flag = 1;
_.each(this.models, function (item) {
if(item.get('name').toUpperCase() == labelName.toUpperCase() && item.id != labelId)
flag = 0;
}, this);
return flag;
}
});
// Ticket Collection
var TicketCollection = AppCollection.extend({
model: TicketModel,
url: \"";
// line 1543
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_collection_xhr");
echo "\",
filterParameters: {
label: \"\",
new: \"\",
unassigned: \"\",
notreplied: \"\",
mine: \"\",
starred: \"\",
trashed: \"\",
label: \"\",
status: \"\",
search: \"\",
agent: \"\",
customer: \"\",
priority: \"\",
type: \"\",
group: \"\",
team: \"\",
tag: \"\",
mailbox : \"\",
source : \"\",
after: \"\",
before: \"\",
repliesLess: \"\",
repliesMore: \"\",
},
parseRecords: function (response, options) {
return response.tickets;
},
syncData: function() {
app.appView.showLoader();
\$('.select-all-checkbox').prop('checked', false);
this.fetch({
data: this.getValidParameters(),
reset: true,
success: function(model, response) {
ticketQuickViewCollection.reset()
app.appView.hideLoader();
var ticketListView = new TicketList();
app.pager.paginationData = response.pagination;
var url = app.pager.paginationData.url;
if(ticketCollection.length == 0 && app.pager.paginationData.current != \"0\")
router.navigate(url.replace('replacePage', app.pager.paginationData.last),{trigger: true});
else {
app.pager.render();
statusListDetails = response.tabs;
labelDetails = response.labels;
labelListView.render();
}
if (globalMessageResponse) {
app.appView.renderResponseAlert(globalMessageResponse);
}
globalMessageResponse = null;
sideFilter.backToFilter()
},
error: function (model, xhr, options) {
app.appView.hideLoader();
if(url = xhr.getResponseHeader('Location'))
window.location = url;
}
});
},
batchOperation: function(data) {
var self = this;
app.appView.showLoader();
\$.ajax({
url : \"";
// line 1613
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_collection_mass_action_xhr");
echo "\",
type : 'POST',
data : {data : data},
dataType : 'json',
success : function(response) {
app.appView.hideLoader();
globalMessageResponse = response;
self.syncData();
},
error: function (xhr) {
if(url = xhr.getResponseHeader('Location'))
window.location = url;
var response = warningResponse;
if(xhr.responseJSON)
response = xhr.responseJSON;
app.appView.hideLoader();
app.appView.renderResponseAlert(response);
\$('.mass-action-checkbox').prop('checked', false);
}
});
}
});
// Ticket Quick View Collection
var TicketQuickViewCollection = Backbone.Collection.extend({
model: TicketQuickViewModel,
isModelSynced: function(id) {
if (model = this.get(id)) {
if (parseInt(model.attributes.isSynced)) {
return model;
}
}
return false;
},
initialize: function() {
_.bindAll(this, 'getNextPrev', 'nextElement', 'previousElement');
},
getNextPrev : function(id) {
var data = {};
currentModel = ticketQuickViewCollection.get(id)
data['next'] = (model = this.nextElement(currentModel)) ? model.id : 0;
data['previous'] = (model = this.previousElement(currentModel)) ? model.id : 0;
return data;
},
nextElement: function(model) {
var index = ticketQuickViewCollection.indexOf(model);
if ((index + 1) === ticketQuickViewCollection.length)
return 0;
return ticketQuickViewCollection.at(index + 1);
},
previousElement: function(model) {
var index = ticketQuickViewCollection.indexOf(model);
if (index === 0 )
return 0;
return ticketQuickViewCollection.at(index - 1);
}
});
// Filter
var Filter = app.Filter.extend({
defaultSortIndex: 'ticket.updatedAt',
sortText: \"";
// line 1679
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Sort By:", [], "messages");
echo " \",
defaultSortText: \"";
// line 1680
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Sort By:", [], "messages");
echo " ";
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Last Replied", [], "messages");
echo "\",
template : _.template(\$(\"#ticket_list_sorting_tmp\").html()),
events : {
'keyup .uv-search-inline' : 'search',
'change .asset-visibility input[type=\"checkbox\"]': 'filterAssetsVisibility'
},
filterAssetsVisibilityOnLoad: function() {
if(localStorage.getItem('assets-visibility')) {
var assets = JSON.parse(localStorage.getItem('assets-visibility'));
\$.each(assets, function(asset, assetVal) {
if(assetVal) {
\$('span[data-index=\"' + asset + '\"], td[data-index=\"' +asset + '\"], th[data-index=\"' + asset + '\"]').show()
\$('#' + asset).prop('checked', true);
} else {
\$('span[data-index=\"' + asset + '\"], td[data-index=\"' +asset + '\"], th[data-index=\"' + asset + '\"]').hide()
\$('#' + asset).prop('checked', false);
}
})
}
},
filterAssetsVisibility: function(e) {
var assets = {};
\$('.asset-visibility input').each(function() {
var asset = \$(this).val();
if(\$(this).is(':checked')) {
assets[asset] = 1;
\$('span[data-index=\"' + asset + '\"], td[data-index=\"' + asset + '\"], th[data-index=\"' + asset + '\"]').show()
} else {
assets[asset] = 0;
\$('span[data-index=\"' + asset + '\"], td[data-index=\"' + asset + '\"], th[data-index=\"' + asset + '\"]').hide()
}
});
localStorage.setItem('assets-visibility', JSON.stringify(assets));
},
search : _.debounce(function(e) {
this.collection.reset();
this.collection.state.currentPage = null;
this.collection.filterParameters.search = Backbone.\$(e.target).val();
var queryString = app.appView.buildQuery(\$.param(this.collection.getValidParameters()));
router.navigate(queryString,{trigger: true});
}, 1000)
});
// Side Filter View
var SideFilter = Backbone.View.extend({
el: \$(\".uv-filter-view\"),
isRecurrsiveCalls: 0,
isReadyFlag: 0,
appliedFilterOptions: {},
tempAppliedFilterOptions: {},
events: {
'change #saved-filter': 'applySavedFilter',
'input .uv-field-block input' : 'searchFilterOption',
'click .uv-dropdown-list li' : 'applyFilter',
'dp.change .range input': 'applyFilter',
'click .uv-filtered-tags .uv-btn-tag' : 'removeFilter',
'change .custom-filter' : 'filterByCustom',
'change #repliesLess-filter-input' : 'filterByRepliesLessThan',
'change #repliesMore-filter-input' : 'filterByRepliesMoreThan',
'keyup .search-custom, change .search-custom' : 'filterByCustom',
'click .new-saved-reply, .edit-saved-reply, .uv-filter-paper .uv-customize': 'addEditSavedReply',
'click .back-to-filter': 'backToFilter',
'click .uv-filter-edit .uv-btn-tag': 'removeSavedFilterOption',
'click .uv-filter-edit .save-filter, .uv-filter-edit .update-filter' : \"saveSavedFilter\",
'click .uv-filter-edit .uv-action-buttons .uv-btn-remove': 'removeSavedFilter'
},
loaderTemplate: _.template(\$(\"#loader-tmp\").html()),
addEditSavedReplyTemplate: _.template(\$(\"#add_edit_saved_filter_tmp\").html()),
checkOptionAvailable: function() {
this.isReadyFlag = 0;
var self = this;
var fetchOptions = {};
_.each(ticketCollection.filterParameters, function (filter,key) {
if(jQuery.inArray(key, ['customer','tag','label']) !== -1) {
if(filter != null && filter != '') {
filter = filter.split(',');
if(typeof fetchOptions[key] === 'undefined')
fetchOptions[key] = [];
savedOptionsIds = [];
if(sideFilterModel.has(key)) {
_.each(sideFilterModel.get(key), function (option) {
savedOptionsIds.push(parseInt(option.id))
})
}
_.each(filter, function (item) {
if(jQuery.inArray(parseInt(item), savedOptionsIds) == -1) {
fetchOptions[key].push(parseInt(item));
self.isReadyFlag = 1;
}
})
}
}
});
return fetchOptions;
},
render: function() {
fetchOptions = this.checkOptionAvailable();
if(this.isReadyFlag && !this.isRecurrsiveCalls) {
this.isReadyFlag = 0;
this.isRecurrsiveCalls = 1;
sideFilterModel.loadFilterOptions(fetchOptions)
} else {
var appliedFilterOptions = {};
\$('.uv-filtered-tags').html(\"\")
var self = this;
var displayFlag = 0;
_.each(ticketCollection.filterParameters, function (filter, key) {
if(jQuery.inArray(key, ['customer', 'agent', 'priority', 'type', 'group', 'team', 'tag', 'mailbox', 'source', 'after', 'before', 'repliesLess', 'repliesMore']) !== -1) {
if(filter != null && filter != '') {
displayFlag = 1;
filter = filter.split(',');
appliedFilterOptions[key] = {'name': key.charAt(0).toUpperCase() + key.slice(1)};
appliedFilterOptions[key]['options'] = [];
_.each(filter, function (value) {
if(key == 'after' || key == 'before' || key == 'repliesLess' || key == 'repliesMore') {
\$(\"#\" + key + \"-filter-input\").val(filter)
appliedFilterOptions[key]['options'].push({'id': filter, 'name': filter});
} else {
savedOptions = sideFilterModel.get(key)
_.each(savedOptions, function (item) {
if(item.id == value) {
appliedFilterOptions[key]['options'].push({'id': item.id, 'name': item.name});
parent = \$('#'+key+'-filter')
parent.find('.uv-filtered-tags').append(\"<a class='uv-btn-tag' href='#' data-id='\" + item.id + \"'>\" + item.name + \"<span class='uv-icon-remove-dark'></span></a>\")
parent.find('input').val('')
}
})
}
});
}
} else if(jQuery.inArray(key, ['new','unassigned','notreplied','mine','starred','trashed']) !== -1) {
if(filter != null && filter != '') {
displayFlag = 1;
appliedFilterOptions[key] = {'name': \"";
// line 1823
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Label"), "html", null, true);
echo "\"};
appliedFilterOptions[key]['options'] = [];
var optionName = (key == 'mine') ? \"";
// line 1825
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Assigned to me", [], "messages");
echo "\" : key.charAt(0).toUpperCase() + key.slice(1);
appliedFilterOptions[key]['options'].push({'id': key, 'name': optionName});
} else {
if(!ticketCollection.filterParameters.new && !ticketCollection.filterParameters.unassigned && !ticketCollection.filterParameters.notreplied && !ticketCollection.filterParameters.mine && !ticketCollection.filterParameters.starred && !ticketCollection.filterParameters.trashed &&! ticketCollection.filterParameters.label) {
appliedFilterOptions['all'] = {'name': \"";
// line 1829
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Label"), "html", null, true);
echo "\"};
appliedFilterOptions['all']['options'] = [];
appliedFilterOptions['all']['options'].push({'id': 1, 'name': \"";
// line 1831
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("All"), "html", null, true);
echo "\"});
}
}
} else if(key == 'label') {
if(filter != null && filter != '') {
displayFlag = 1;
var labelModel = labelCollection.get(filter);
appliedFilterOptions[key] = {'name': \"";
// line 1838
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Label"), "html", null, true);
echo "\"};
appliedFilterOptions[key]['options'] = [];
if(labelModel) {
appliedFilterOptions[key]['options'] = [];
appliedFilterOptions[key]['options'].push({'id': labelModel.attributes.id, 'name': labelModel.attributes.name});
} else {
savedOptions = sideFilterModel.get(key)
_.each(savedOptions, function (item) {
if(item.id == filter) {
appliedFilterOptions[key]['options'].push({'id': item.id, 'name': item.name});
}
});
}
} else {
if(!ticketCollection.filterParameters.new && !ticketCollection.filterParameters.unassigned && !ticketCollection.filterParameters.notreplied && !ticketCollection.filterParameters.mine && !ticketCollection.filterParameters.starred && !ticketCollection.filterParameters.trashed &&! ticketCollection.filterParameters.label) {
appliedFilterOptions['all'] = {'name': \"";
// line 1853
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Label"), "html", null, true);
echo "\"};
appliedFilterOptions['all']['options'] = [];
appliedFilterOptions['all']['options'].push({'id': 1, 'name': \"";
// line 1855
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("All"), "html", null, true);
echo "\"});
}
}
} else if(key == 'status') {
appliedFilterOptions[key] = {'name': \"";
// line 1859
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Status"), "html", null, true);
echo "\"};
appliedFilterOptions[key]['options'] = []
if(filter != null && filter != '' && filter != 1) {
displayFlag = 1;
appliedFilterOptions[key]['options'].push({'id': filter, 'name': \$(\".status-list li a[data-id='\" + filter + \"'] .name\").text().trim()});
} else {
appliedFilterOptions[key]['options'].push({'id': 1,'name': \"";
// line 1865
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Open"), "html", null, true);
echo "\"});
}
} else if(key == 'search') {
if(filter != null && filter != '') {
displayFlag = 1;
appliedFilterOptions[key] = {'name': \"";
// line 1872
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Search Query"), "html", null, true);
echo "\"};
appliedFilterOptions[key]['options'] = [];
appliedFilterOptions[key]['options'].push({'id': filter, 'name': filter});
}
} else if(key == 'custom') {
if(filter != null && filter != '') {
self.\$el.find('[data-filter=\"custom\"]').remove();
displayFlag = 1;
var realKey = key;
var checkBoxStore = Array();
var dataValueValueSeprator = '_';
var columnSeperator = '|';
var multiOptions = filter.split(columnSeperator);
var multiKeyValue, multiKeyValueValue, ele, newEle;
_.each(multiOptions, function(valueData, indexData) {
if(!valueData)
return;
multiKeyValue = valueData.split(dataValueValueSeprator);
multiKeyValueValue = multiKeyValue[1].split(',');
eleSelector = '[data-value=\"' + multiKeyValue[0] + '\"]';
ele = \$(eleSelector);
if(ele[0].type == 'radio') {
var dataValue = multiKeyValue[0];
name = ele.parents('.uv-element-block:not(.radio)').find('label:first').text().trim()
value = \$(eleSelector + '[value=\"' + multiKeyValue[1] + '\"]').parent().next().text();
appliedFilterOptions['z-'+dataValue] = {'name': name, 'type': 'radio'};
appliedFilterOptions['z-'+dataValue]['options'] = [];
appliedFilterOptions['z-'+dataValue]['options'].push({'id': multiKeyValue[1], 'name': value});
} else if(ele[0].type == 'checkbox') {
var dataValue = multiKeyValue[0];
if(\$.inArray(dataValue, checkBoxStore) >= 0)
return;
checkBoxStore.push(dataValue);
name = ele.parents('.uv-element-block:not(.checkbox)').find('label:first').text().trim()
appliedFilterOptions['z-'+dataValue] = {'name': name, 'type': 'checkbox'};
appliedFilterOptions['z-'+dataValue]['options'] = [];
var optionName, optionValue;
_.each(multiKeyValueValue, function(value) {
newEle = \$(eleSelector + '[value=\"' + value + '\"]')
optionValue = dataValue + dataValueValueSeprator + newEle.val();
optionName = newEle.parent().next().text();
if(optionValue && optionName) {
appliedFilterOptions['z-'+dataValue]['options'].push({'id': value, 'name': optionName});
}
});
} else if(ele[0].type == 'select-multiple') {
var dataValue = multiKeyValue[0];
filter = multiKeyValueValue;
key = ele.attr('id');
name = ele.parents('.uv-element-block').find('label:first').text().trim()
appliedFilterOptions['z-'+dataValue] = {'name': name, 'type': 'select-multiple'};
appliedFilterOptions['z-'+dataValue]['options'] = [];
_.each(filter, function (value) {
var optionName;
if(optionName = \$(\"#\"+key+\" option[value='\" + value + \"']\").text()) {
appliedFilterOptions['z-'+dataValue]['options'].push({'id': value, 'name': optionName});
}
});
} else if(ele[0].type == 'text' || ele[0].type == 'number') {
filter = multiKeyValue[1];
if(filter != null && filter != '') {
filter = filter.replace(/\\+/g,' ');
displayFlag = 1;
var dataValue = ele.attr('data-value');
name = ele.parents('.uv-element-block').find('label:first').text().trim()
appliedFilterOptions['z-'+dataValue] = {'name': name, 'type': ele[0].type};
appliedFilterOptions['z-'+dataValue]['options'] = [];
appliedFilterOptions['z-'+dataValue]['options'].push({'id': 1, 'name': filter});
}
}
})
}
}
if('after' == key || 'before' == key || 'repliesLess' == key || 'repliesMore' == key) {
\$('#'+ key +'-filter-input').val(filter);
}
})
if(displayFlag) {
self.\$el.find('.uv-filter-options .uv-action-buttons').html(\"\")
if(\$(\"#saved-filter\").val() != null && \$(\"#saved-filter\").val() != '' && Backbone.history.getFragment() == userFilters[\$(\"#saved-filter\").val()]['route']) {
self.\$el.find('.uv-filter-options .uv-action-buttons').append(\"<a class='uv-btn edit-saved-reply' href='#'>";
// line 1970
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Edit"), "html", null, true);
echo "</a>\").show();
\$('.uv-filter-paper .uv-customize').show()
} else {
self.\$el.find('.uv-filter-options .uv-action-buttons').append(\"<a class='uv-btn new-saved-reply' href='#'>";
// line 1973
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("New"), "html", null, true);
echo "</a>\").show();
if(\$(\"#saved-filter\").val() != null && \$(\"#saved-filter\").val() != '') {
self.\$el.find('.uv-filter-options .uv-action-buttons').append(\"<a class='uv-btn edit-saved-reply' href='#'>";
// line 1975
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Update"), "html", null, true);
echo "</a>\").show();
\$('.uv-filter-paper .uv-customize').show()
} else {
\$('.uv-filter-paper .uv-customize').hide()
}
}
} else {
\$('.uv-filter-paper .uv-customize').hide()
}
this.appliedFilterOptions = appliedFilterOptions;
this.tempAppliedFilterOptions = jQuery.extend(true, {}, appliedFilterOptions);
}
},
searchFilterOption: function(e) {
self = this;
currentElement = Backbone.\$(e.currentTarget);
dropdown = currentElement.siblings('.uv-dropdown-list');
var filterType = currentElement.attr('data-filter-type');
if(jQuery.inArray(filterType, ['customer', 'tag']) !== -1) {
self.searchFilterXhr(currentElement);
}
},
searchFilterXhr: _.debounce(function(currentElement) {
var parent = currentElement.parent();
if(\$('.uv-dropdown-other.uv-dropdown-btn-active').parent().attr('id') != parent.attr('id'))
return;
parent.find(\"li:not(.uv-no-results, .uv-filter-info)\").remove();
parent.find(\".uv-filter-info\").show()
if(currentElement.val().length > 1) {
parent.append(this.loaderTemplate())
parent.find('.uv-filter-info').text(\"";
// line 2007
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Searching", [], "messages");
echo " ...\")
if(self.xhrReq)
self.xhrReq.abort();
self.xhrReq = \$.ajax({
url : \"";
// line 2012
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_collection_search_filter_options_xhr");
echo "\",
type : 'GET',
data: {\"type\" : currentElement.attr('data-filter-type'), \"query\" : currentElement.val(), 'not' : ticketCollection.filterParameters[currentElement.attr('data-filter-type')]},
dataType : 'json',
success : function(response) {
self.xhrReq = 0;
parent.find('.uv-loader').remove()
parent.find('.uv-filter-info').text(\"";
// line 2019
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type atleast 2 letters"), "html", null, true);
echo "\").hide();
if(response.length == 0) {
parent.find('.uv-no-results').show()
} else {
parent.find('.uv-no-results').hide();
_.each(response, function(item) {
if(currentElement.attr('data-filter-type') == 'customer') {
var img = item.smallThumbnail ? \"";
// line 2026
echo twig_escape_filter($this->env, (((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 2026, $this->source); })()), "request", [], "any", false, false, false, 2026), "scheme", [], "any", false, false, false, 2026) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 2026, $this->source); })()), "request", [], "any", false, false, false, 2026), "httpHost", [], "any", false, false, false, 2026)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")), "html", null, true);
echo "\"+item.smallThumbnail : \"";
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_customer_image_path"]) || array_key_exists("default_customer_image_path", $context) ? $context["default_customer_image_path"] : (function () { throw new RuntimeError('Variable "default_customer_image_path" does not exist.', 2026, $this->source); })())), "html", null, true);
echo "\";
parent.find('.uv-dropdown-list ul').append(\"<li data-id='\" + item.id + \"'><img src='\" + img + \"'/>\" + item.name + \"</li>\")
} else
parent.find('.uv-dropdown-list ul').append(\"<li data-id='\" + item.id + \"'>\" + item.name + \"</li>\")
});
}
},
error: function (xhr) {
self.xhrReq = 0;
parent.find('.uv-loader').remove()
parent.find('.uv-no-results').hide();
parent.find('.uv-filter-info').text(\"";
// line 2037
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type atleast 2 letters"), "html", null, true);
echo "\").show();
if(url = xhr.getResponseHeader('Location'))
window.location = url;
}
});
} else {
parent.find('.uv-no-results').hide();
}
},1000),
applySavedFilter: function(e) {
var element = Backbone.\$(e.currentTarget);
if(element.val() != \"\") {
var element = Backbone.\$(e.currentTarget);
router.navigate(userFilters[element.val()]['route'], {trigger: true});
} else {
router.navigate('', {trigger: true});
}
},
applyFilter: function(e) {
currentElement = Backbone.\$(e.currentTarget);
if(currentElement.attr(\"data-id\")) {
var flag = 1;
parent = currentElement.parents(\".uv-field-block\");
filterType = parent.find('input').attr('data-filter-type');
if(filterType == \"customer\" || filterType == 'tag') {
sideFilterModel.updateModel(filterType, {'id': currentElement.attr('data-id'), 'name': currentElement.text()})
parent.find(\".uv-no-results\").hide()
parent.find(\".uv-filter-info\").show().text(\"";
// line 2065
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type atleast 2 letters"), "html", null, true);
echo "\")
parent.find(\"li:not(.uv-no-results, .uv-filter-info)\").remove();
} else {
if(ticketCollection.filterParameters[filterType]) {
ids = ticketCollection.filterParameters[filterType].split(',')
if(jQuery.inArray(currentElement.attr('data-id'), ids) !== -1)
flag = 0;
}
}
parent.find('input').val('')
if(jQuery.inArray(filterType, ['agent', 'priority', 'type', 'group', 'team', 'mailbox', 'source']) !== -1) {
parent.find(\"li:not(.uv-no-results)\").show()
}
if(flag) {
parent.find('.uv-filtered-tags').append(\"<a class='uv-btn-tag' href='#' data-id='\" + currentElement.attr('data-id') + \"'>\"+currentElement.text()+\"<span class='uv-icon-remove-dark'></span></a>\")
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters[filterType] = this.joinTagValues(parent.find(\".uv-filtered-tags\"));
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, {trigger: true});
}
} else {
filterType = currentElement.attr('data-filter-type');
if(filterType == 'before' || filterType == \"after\") {
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters[filterType] = currentElement.val();
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, {trigger: true});
}
}
},
removeFilter: function(e) {
e.preventDefault()
currentElement = Backbone.\$(e.currentTarget);
filterType = currentElement.parents('.uv-field-block').find('input').attr('data-filter-type')
var options = ticketCollection.filterParameters[filterType];
options = options.split(',');
var index = options.indexOf(currentElement.attr('data-id'));
options.splice(index, 1);
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters[filterType] = options.join(',');
currentElement.remove()
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, {trigger: true});
},
joinTagValues: function(parent) {
var ids = new Array();
parent.find('.uv-btn-tag').each(function() {
ids.push(\$(this).attr('data-id'))
});
return ids.join();
},
filterByRepliesMoreThan: _.debounce(function(e) {
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters.repliesMore = \$(e.target).val();
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, { trigger: true });
}, 1000),
filterByRepliesLessThan: _.debounce(function(e) {
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters.repliesLess = \$(e.target).val();
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, { trigger: true });
}, 1000),
filterByCustom: _.debounce(function(e) {
var custom = '';
var checkBoxStore = Array();
var indexValueSeperator = '_';
var columnSeperator = '|';
Backbone.\$('.custom-filter').each(function(){
if(\$(this).context.type == 'radio' && \$(this).is(':checked')) {
custom += \$(this).attr('data-value') + indexValueSeperator + \$(this).val() + columnSeperator;
} else if(\$(this).context.type == 'checkbox' && \$(this).is(':checked')) {
var checkboxValue = Array();
var dataValue = \$(this).attr('data-value');
if(\$.inArray(dataValue, checkBoxStore) >= 0)
return;
\$.each(\$('[data-value=\"'+ dataValue +'\"]:checked'), function() {
checkboxValue.push(\$(this).val());
});
checkBoxStore.push(dataValue);
custom += dataValue + indexValueSeperator + checkboxValue.join() + columnSeperator;
} else if(\$(this).context.type == 'select-multiple' && \$(this).val()) {
custom += \$(this).attr('data-value') + indexValueSeperator + \$(this).val().join() + columnSeperator;
}
})
Backbone.\$('.search-custom').each(function(){
if(\$(this).val()){
custom += \$(this).attr('data-value') + indexValueSeperator + \$(this).val() + columnSeperator;
}
})
custom = custom.replace(/\\|\$/, '');
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters.custom = custom;
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString,{trigger: true});
}, 1000),
backToFilter: function(e) {
if(e)
e.preventDefault()
this.\$el.find('.uv-filter-options').show()
this.\$el.find('.uv-filter-edit').hide()
},
addEditSavedReply: function(e) {
e.preventDefault()
var context = {};
this.tempAppliedFilterOptions = jQuery.extend(true, {}, this.appliedFilterOptions);
if(Backbone.\$(e.currentTarget).is('.new-saved-reply')) {
context = {'id': 0, 'name': '', 'is_default': 0, 'filters': this.tempAppliedFilterOptions};
} else {
context = userFilters[\$(\"#saved-filter\").val()];
context.filters = this.tempAppliedFilterOptions;
userFilters[\$(\"#saved-filter\").val()]
}
\$('.uv-filter-edit').html('')
\$('.uv-filter-edit').append(this.addEditSavedReplyTemplate(context));
this.\$el.find('.uv-filter-options').hide()
this.\$el.find('.uv-filter-edit').show()
},
removeSavedFilterOption: function(e) {
e.preventDefault()
var parent = Backbone.\$(e.currentTarget).parents('.uv-element-block');
var elementIndex = Backbone.\$(e.currentTarget).index();
var filterType = parent.attr('data-filter');
var filterId = Backbone.\$(e.currentTarget).attr('data-id');
delete this.tempAppliedFilterOptions[filterType]['options'][elementIndex]
Backbone.\$(e.currentTarget).remove()
if(!parent.find('.uv-btn-tag').length) {
parent.remove()
delete this.tempAppliedFilterOptions[filterType];
}
if(this.getSavedFilterRoute() == '') {
this.backToFilter();
}
},
saveSavedFilter: function(e) {
e.preventDefault()
if(Backbone.\$(e.currentTarget).hasClass('save-filter'))
this.saveFilterAjax('POST')
else {
this.saveFilterAjax('PUT')
}
},
saveFilterAjax: function(method) {
var inputElement = \$('.uv-filter-edit input.name');
inputElement.removeClass('uv-field-error');
\$('.uv-field-message').remove()
if(inputElement.val() != undefined && inputElement.val() == '') {
inputElement.addClass('uv-field-error');
inputElement.parent().after(\"<span class='uv-field-message'>";
// line 2236
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
echo "</span>\");
} else {
var data = \$('.uv-filter-edit form').serializeObject();
data['route'] = this.getSavedFilterRoute();
app.appView.showLoader();
self = this;
\$.ajax({
url : \"";
// line 2243
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_saved_filters_xhr");
echo "\",
type : method,
data: data,
dataType : 'json',
success : function(response) {
app.appView.hideLoader();
userFilters[response.filter.id] = response.filter;
\$(\"#saved-filter\").html(\"<option value=''>-- ";
// line 2250
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Saved Filter"), "html", null, true);
echo " --</option>\")
_.each(userFilters, function(filter, key) {
if(response.filter.is_default && filter.id != response.filter.id)
userFilters[key]['is_default'] = 0;
var selected = '';
if(response.filter.id == filter.id)
selected = \"selected\";
\$(\"#saved-filter\").append(\"<option value='\" + filter.id + \"' selected='\" + selected + \"''>\" + filter.name + \"</option>\")
})
\$(\"#saved-filter\").val(response.filter.id)
app.appView.renderResponseAlert(response);
self.render();
self.backToFilter();
},
error: function (xhr) {
app.appView.hideLoader();
if(url = xhr.getResponseHeader('Location'))
window.location = url;
}
});
}
},
getSavedFilterRoute: function() {
var filterParameters = {};
temp = [];
_.each(this.tempAppliedFilterOptions, function (filter, key) {
if(jQuery.inArray(key, ['customer', 'agent', 'priority', 'type', 'group', 'team', 'tag', 'mailbox', 'source', 'after', 'before', 'repliesLess', 'repliesMore']) !== -1) {
var ids = [];
_.each(filter['options'], function (item) {
ids.push(item.id)
});
filterParameters[key] = ids.join(',')
} else if(jQuery.inArray(key, ['new','unassigned','notreplied','mine','starred','trashed']) !== -1) {
filterParameters[key] = 1;
} else if(jQuery.inArray(key, ['label', 'status', 'search']) !== -1) {
_.each(filter['options'], function (item) {
filterParameters[key] = item.id;
});
} else {
custom = key.split(\"z-\")
tempKey = custom[1];
if(filter.type == 'text' || filter.type == 'number') {
_.each(filter['options'], function (item) {
temp.push(tempKey + '_' + item.name)
});
} else if(filter.type == 'radio') {
var ids = [];
_.each(filter['options'], function (item) {
ids.push(item.id)
});
temp.push(tempKey + '_' + ids.join(','))
} else if(filter.type == 'checkbox' || filter.type == 'select-multiple') {
var ids = [];
_.each(filter['options'], function (item) {
ids.push(item.id)
});
temp.push(tempKey + '_' + ids.join(','))
}
}
})
if(temp.length)
filterParameters['custom'] = temp.join('|');
return app.appView.buildQuery(\$.param(filterParameters));
},
removeSavedFilter: function(e) {
e.preventDefault()
self = this;
app.appView.showLoader();
\$.ajax({
url : \"";
// line 2322
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_saved_filters_xhr");
echo "/\" + \$(\"#saved-filter\").val(),
type : 'DELETE',
dataType : 'json',
success : function(response) {
app.appView.hideLoader();
delete userFilters[\$(\"#saved-filter\").val()];
\$(\"#saved-filter\").html(\"<option value=''>-- ";
// line 2329
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Saved Filter"), "html", null, true);
echo " --</option>\")
_.each(userFilters, function(filter, key) {
\$(\"#saved-filter\").append(\"<option value='\" + filter.id + \"'>\" + filter.name + \"</option>\")
})
\$(\"#saved-filter\").val('')
app.appView.renderResponseAlert(response);
self.render();
self.backToFilter();
},
error: function (xhr) {
app.appView.hideLoader();
if(url = xhr.getResponseHeader('Location'))
window.location = url;
}
});
}
});
// Ticket Label Item View
var LabelItemView = Backbone.View.extend({
tagName: 'li',
className: 'uv-customize-wrapper',
template: _.template(\$(\"#custom_label_tmp\").html()),
events: {
'click .delete': 'confirmRemove',
'click .label-color.dropdown .fa-caret-down' : 'showUpdateLabelPopup'
},
render: function() {
this.\$el.html(this.template(this.model.toJSON()));
if (ticketCollection.filterParameters.label != '') {
if (ticketCollection.filterParameters.label == this.model.id) {
this.\$el.find('a').addClass('uv-aside-active');
}
}
return this;
}
});
// Ticket List Item View
var TicketItem = Backbone.View.extend({
tagName: \"tr\",
template: _.template(\$(\"#ticket_list_item_tmp\").html()),
events: {
'click .uv-star': \"updateStar\",
},
render: function () {
this.model.set({
path: pathToTicket.replace('replaceId', this.model.attributes.id)
});
this.\$el.html(this.template(this.model.toJSON()));
if (this.model.attributes.isAgentView != true) {
this.\$el.addClass('unread')
}
if (!this.model.attributes.agent) {
this.\$el.addClass('not-assigned')
}
return this;
},
updateStar: function(e) {
e.preventDefault();
if (Backbone.\$(e.currentTarget).hasClass('uv-star-active')) {
Backbone.\$(e.currentTarget).removeClass('uv-star-active');
} else {
Backbone.\$(e.currentTarget).addClass('uv-star-active');
}
this.model.save({
id: this.model.id
}, {
patch: true,
url: \"";
// line 2405
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_bookmark_ticket_xhr");
echo "\",
success: function (model, response, options) {},
error: function (model, xhr, options) {
if (url = xhr.getResponseHeader('Location')) {
window.location = url;
}
}
});
}
});
// Ticket List View
var TicketList = Backbone.View.extend({
el: \$(\".uv-table table\"),
initialize: function() {
this.render();
},
events: {
'change .mass-action-checkbox' : 'showBulkOptions',
},
showBulkOptions: function() {
var count = 0;
this.\$el.find('.mass-action-checkbox').each(function() {
if (\$(this).is(':checked')) {
count++;
}
});
if (count == \$('.mass-action-checkbox').length) {
\$('.select-all-checkbox').prop('checked', true);
} else {
\$('.select-all-checkbox').prop('checked', false);
}
if (count) {
\$('.uv-action-bar .filter').parent().hide();
\$('.uv-action-bar .mass-action').parent().addClass(\"uv-width-100\").show();
\$('.uv-action-bar-col-rt').hide()
} else {
\$('.uv-action-bar .mass-action').parent().removeClass(\"uv-width-100\").hide();
\$('.uv-action-bar .filter').parent().show();
\$('.uv-action-bar-col-rt').show();
}
},
render: function () {
this.\$el.find('tbody').html('');
if (ticketCollection.length) {
\$('.select-all-checkbox').prop( \"disabled\", false );
_.each(ticketCollection.models, function (item) {
ticketQuickViewCollection.add(new TicketQuickViewModel({id: item.id}))
this.renderTicket(item);
}, this);
} else {
\$('.select-all-checkbox').prop( \"disabled\", true );
this.\$el.find('tbody').append(\"<tr style='text-align: center;'><td colspan='11'>";
// line 2459
echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("No Record Found", [], "messages");
echo "</td></tr>\")
}
filter.filterAssetsVisibilityOnLoad()
app.appView.relativeTime()
},
renderTicket: function (item) {
var ticketItem = new TicketItem({
model: item
});
this.\$el.find('tbody').append(ticketItem.render().el);
}
});
// Ticket Label List View
var LabelListView = Backbone.View.extend({
el: \$(\".uv-aside\"),
template: _.template(\$(\"#predefined_label_tmp\").html()),
statusTemplate: _.template(\$(\"#ticket_status_list_tmp\").html()),
addEditLabelTemplate: _.template(\$(\"#add_edit_label_tmp\").html()),
events: {
'click .status-list li a': \"filterByStatus\",
'click .add-new-label, .uv-customize': 'addEditLabel',
'click #back-to-labels': 'backToLabels',
'click .uv-color-block': 'setLabelColor',
'click .add-update-btn': 'saveLabel',
'click .uv-add-edit-label .uv-btn-remove': 'removeLabel'
},
render: function() {
var active = \"\";
if (ticketCollection.filterParameters.new != '') {
active = \"new\";
} else if (ticketCollection.filterParameters.unassigned != '') {
active = \"unassigned\";
} else if (ticketCollection.filterParameters.notreplied != '') {
active = \"notreplied\";
}
if (ticketCollection.filterParameters.mine != '') {
active = \"mine\";
} else if (ticketCollection.filterParameters.starred != '') {
active = \"starred\";
} else if (ticketCollection.filterParameters.trashed != '') {
active = \"trashed\";
} else if (ticketCollection.filterParameters.label != '') {
active = \"label\";
}
var data = {
'labelDetails' : labelDetails,
'active' : active
}
this.\$el.find('.predefined-label-list').html(this.template(data));
labelCollection.reset();
labelCollection.set(labelDetails.custom);
this.updateMassLabelList()
},
updateMassLabelList: function() {
this.\$el.find('.uv-aside-custom').html('');
var labelOptionHtml = \"\";
if(labelCollection.length) {
_.each(labelCollection.models, function (item) {
this.renderLabelItem(item);
labelOptionHtml = labelOptionHtml + \"<li data-index='\" + item.id + \"'><a href='#'>\" + item.attributes.name + \"</a></li>\";
}, this);
}
labelOptionHtml = labelOptionHtml ? labelOptionHtml : \"<li data-index='0'>";
// line 2528
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No Label Created"), "html", null, true);
echo "</li>\";
\$(\".mass-action ul.label\").html(labelOptionHtml);
this.renderStatus();
},
renderLabelItem : function (item) {
var labelItem = new LabelItemView({
model: item
});
this.\$el.find('.uv-aside-custom').append(labelItem.render().el);
},
renderStatus : function() {
if(typeof ticketCollection.filterParameters.status == \"undefined\" || ticketCollection.filterParameters.status == null)
var active = 0;
else
var active = ticketCollection.filterParameters.status;
this.\$el.find('.uv-aside-active').parent().find('.status-list').remove()
this.\$el.find('.uv-aside-active').parent().append(this.statusTemplate({status : statusListDetails, active : active}));
},
filterByStatus : function(e) {
e.preventDefault()
ticketCollection.reset();
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters.status = Backbone.\$(e.currentTarget).attr('data-id');
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, {trigger: true});
},
addEditLabel: function(e) {
e.preventDefault()
currentElement = Backbone.\$(e.currentTarget);
if(currentElement.hasClass('add-new-label'))
\$('.uv-add-edit-label').html(this.addEditLabelTemplate({id : 0, name : '', colorCode: ''}))
else
\$('.uv-add-edit-label').html(this.addEditLabelTemplate(labelCollection.get(currentElement.siblings('a').attr('data-id')).toJSON()))
\$('.uv-aside-default').hide()
\$('.uv-add-edit-label').show()
},
backToLabels: function(e) {
if(e)
e.preventDefault()
\$('.uv-aside-default').show()
\$('.uv-add-edit-label').hide()
},
setLabelColor: function(e) {
\$('.uv-color-block').removeClass('uv-color-active');
Backbone.\$(e.currentTarget).addClass('uv-color-active');
},
saveLabel : function(e) {
e.preventDefault()
var inputElement = \$('.uv-add-edit-label input');
inputElement.removeClass('uv-field-error');
\$('.uv-field-message').remove()
var labelName = app.appView.stripHTML(inputElement.val());
if(labelName == \"\") {
inputElement.addClass('uv-field-error');
inputElement.parent().after(\"<span class='uv-field-message'>";
// line 2588
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
echo "</span>\");
} else {
var labelId = parseInt(\$('.uv-aside-option').attr('data-id'))
model = labelId ? labelCollection.get(labelId) : new LabelModel()
model.set({name: labelName, colorCode: \$('.uv-color-block.uv-color-active').attr('data-color')});
self = this;
var flag = labelCollection.isLabelExist(labelName, labelId);
if(flag) {
app.appView.showLoader();
model.save({}, {
success: function (model, response, options) {
app.appView.hideLoader();
if(response.alertClass == \"success\") {
if(!labelId) {
labelCollection.add(model);
}
self.updateMassLabelList()
app.appView.renderResponseAlert(response);
} else {
inputElement.addClass('uv-field-error');
inputElement.parent().after(\"<span class='uv-field-message'>\" + response.alertMessage + \"</span>\");
}
self.backToLabels();
},
error: function (model, xhr, options) {
if(url = xhr.getResponseHeader('Location'))
window.location = url;
app.appView.hideLoader();
app.appView.renderResponseAlert(warningResponse);
}
});
} else {
inputElement.parent().after(\"<span class='uv-field-message'>";
// line 2622
echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Label with same name already exist."), "html", null, true);
echo "</span>\");
}
}
},
removeLabel: function(e) {
e.preventDefault()
self = this;
app.appView.showLoader();
model = labelCollection.get(\$('.uv-aside-option').attr('data-id'))
model.destroy({
success : function (model, response, options) {
app.appView.hideLoader();
self.updateMassLabelList()
app.appView.renderResponseAlert(response);
self.backToLabels();
},
error: function (model, xhr, options) {
if(url = xhr.getResponseHeader('Location'))
window.location = url;
app.appView.hideLoader();
app.appView.renderResponseAlert(warningResponse);
}
});
}
});
// Bulk Action View
var BulkActionView = Backbone.View.extend({
el: \$(\".mass-action\"),
currentEvent: null,
events: {
'click ul li, #mass-restore': 'massAction',
'click #mass-delete, #mass-delete-forever': 'confirmRemove',
'click #mass-restore': 'confirmRestore'
},
massAction: function(e) {
e.preventDefault();
if(!parseInt(Backbone.\$(e.currentTarget).attr('data-index')))
return;
var data = {};
data['actionType'] = Backbone.\$(e.currentTarget).parents('ul').attr('data-action') ? Backbone.\$(e.currentTarget).parents('ul').attr('data-action') : Backbone.\$(e.currentTarget).attr('data-action');
data['targetId'] = Backbone.\$(e.currentTarget).attr('data-index');
data['ids'] = this.getCheckedTicketIds();
ticketCollection.batchOperation(data);
this.hideBulkOptions();
},
removeItem: function(e) {
var data = {};
if(Backbone.\$(this.currentEvent.currentTarget).is(\"#mass-delete\"))
data['actionType'] = \"trashed\";
else if(Backbone.\$(this.currentEvent.currentTarget).is(\"#mass-delete-forever\"))
data['actionType'] = \"delete\";
data['ids'] = this.getCheckedTicketIds();
ticketCollection.batchOperation(data);
this.hideBulkOptions();
},
restoreItem: function(e) {
var data = {};
data['actionType'] = \"restored\";
data['ids'] = this.getCheckedTicketIds();
ticketCollection.batchOperation(data);
this.hideBulkOptions();
},
getCheckedTicketIds: function() {
var ids = new Array();
\$('.mass-action-checkbox').each(function() {
if(\$(this).is(':checked')) {
ids.push(\$(this).val());
}
});
return ids;
},
confirmRemove: function(e) {
e.preventDefault();
this.currentEvent = e;
app.appView.openConfirmModal(this)
},
confirmRestore: function(e) {
e.preventDefault();
app.appView.openConfirmModal(this, 'restoreItem')
},
hideBulkOptions : function() {
\$('.uv-action-bar .mass-action').parent().removeClass(\"uv-width-100\").hide();
\$('.uv-action-bar .filter').parent().show();
\$('.uv-action-bar-col-rt').show()
}
});
var PageView = Backbone.View.extend({
el: '.uv-paper',
events : {
'change .select-all-checkbox' : 'selectAll',
'click .uv-quick-view-trigger, .quick-view-navigation .uv-btn-tag': 'navigateQuickView',
},
quickViewTemplate: _.template(\$(\"#ticket_quick_view_tmp\").html()),
navigateQuickView : function(e) {
e.preventDefault();
//\$(\"#quick-view-modal .uv-loader\").hide()
var currentElement = Backbone.\$(e.currentTarget);
ticketId = currentElement.attr('data-id');
if(ticketId) {
if(model = ticketQuickViewCollection.isModelSynced(ticketId)) {
this.renderQuickView(model.toJSON())
} else {
var self = this;
if(currentElement.hasClass(\"uv-quick-view-trigger\"))
app.appView.showLoader();
if(ticketQuickViewCollection.get(ticketId)) {
navData = ticketQuickViewCollection.getNextPrev(ticketId);
requiredNext = (!navData.next && app.pager.paginationData.next) ? 1 : 0;
requiredPrev = (!navData.previous && app.pager.paginationData.previous) ? 1 : 0;
} else
requiredNext = requiredPrev = 1;
if(self.xhrReq)
self.xhrReq.abort();
\$(\"#quick-view-modal .uv-loader\").show()
self.xhrReq = \$.ajax({
url : \"";
// line 2747
echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_quick_view_xhr");
echo "\",
type : 'GET',
data : {ticketId : ticketId, next: requiredNext, previous: requiredPrev},
dataType : 'json',
success : function(response) {
self.xhrReq = 0;
if(currentElement.hasClass(\"uv-quick-view-trigger\"))
app.appView.hideLoader();
if(response.next == undefined)
response.next = navData.next
if(response.previous == undefined)
response.previous = navData.previous
response.isSynced = 1
response.path = pathToTicket.replace('replaceId', response.incrementId);
if(ticketQuickViewCollection.get(ticketId))
ticketQuickViewCollection.set(response,{remove: false})
else
ticketQuickViewCollection.add(new TicketQuickViewModel(response))
self.renderQuickView(response)
},
error: function (xhr) {
self.xhrReq = 0;
if(url = xhr.getResponseHeader('Location'))
window.location = url;
app.appView.hideLoader();
}
});
}
}
},
renderQuickView: function(response) {
\$('#quick-view-modal .uv-pop-up-box').html(this.quickViewTemplate(response));
app.appView.openModal('quick-view-modal')
\$('#quick-view-modal .message').find('img').removeAttr('crossorigin');
\$('#quick-view-modal .message').find('.uv-icon-ellipsis').remove();
\$('#quick-view-modal .message').find('.helpdesk_blockquote').eq(0).before(\"<span class='uv-icon-ellipsis uv-ellipsis-mirror'></span>\").hide();
app.appView.relativeTime();
},
selectAll : function(e) {
if(Backbone.\$(e.currentTarget).is(':checked')) {
\$('.mass-action-checkbox').prop('checked', true);
\$('.uv-action-bar .filter').parent().hide();
\$('.uv-action-bar .mass-action').parent().addClass(\"uv-width-100\").show();
\$('.uv-action-bar-col-rt').hide()
} else {
var count = 0;
\$('.mass-action-checkbox').each(function() {
if(\$(this).is(':checked'))
count++;
});
if(count == \$('.mass-action-checkbox').length) {
\$('.mass-action-checkbox').prop('checked', false);
\$('.uv-action-bar .filter').parent().show();
\$('.uv-action-bar .mass-action').parent().removeClass(\"uv-width-100\").hide();
\$('.uv-action-bar-col-rt').show()
}
}
},
});
// Ticket Router
Router = Backbone.Router.extend({
routes: {
'page/:number(/sort/:sortField)(/direction/:order)' : 'paginate',
'status/:status(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByStatus',
'search/:query(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByQuery',
'agent/:agent(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByAgent',
'customer/:customer(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByCustomer',
'priority/:priority(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByPriority',
'type/:type(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByType',
'group/:group(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByGroup',
'team/:team(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterBySubGroup',
'tag/:tag(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByTags',
'mailbox/:mailbox(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByMailbox',
'source/:source(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterBySource',
'after/:after(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByAfter',
'before/:before(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByBefore',
'repliesLess/:repliesLess(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByRepliesLesserCount',
'repliesMore/:repliesMore(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByRepliesGreaterCount',
'custom/:custom(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByCustom',
'label/:labelId(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByLabel',
'new(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterNew',
'unassigned(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterUnassigned',
'notreplied(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterNotReplied',
'mine(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterMine',
'starred(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterstarred',
'trashed(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterTrashed',
'': 'initializeList'
},
initializeList : function() {
\$(\"#saved-filter\").val('');
this.resetParams('', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '');
this.fetch(null, null, null);
},
paginate : function(number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','','','','','','','', '');
this.fetch(number,sortField,order);
},
filterByLabel : function(labelId,status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams(labelId,'','','','','','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterNew : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('',1,'','','','','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterUnassigned : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','',1,'','','','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterNotReplied: function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','',1,'','','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterMine : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','',1,'','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterstarred : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','',1,'',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterTrashed : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','',1,status,query,agent,customer,priority,type,group,team,tag,mailbox,source,custom);
this.fetch(number,sortField,order);
},
filterByStatus : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByQuery : function(query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','',query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByAgent : function(agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','',agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByCustomer : function(customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','',customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByPriority : function(priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','',priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByType : function(type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','',type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByGroup : function(group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','',group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterBySubGroup : function(team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','',team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByTags : function(tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','',tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByMailbox : function(mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','','',mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterBySource: function(source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','','','',source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByAfter: function(after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','','','','',after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByBefore: function(before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','','','','','',before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByRepliesLesserCount: function(repliesLess, repliesMore, custom, number, sortField, order) {
this.resetParams('','','','','','','','','','','','','','','','','','','','',repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByRepliesGreaterCount: function(repliesMore, custom, number, sortField, order) {
this.resetParams('','','','','','','','','','','','','','','','','','','','','',repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByCustom : function(custom, number, sortField, order) {
this.resetParams('','','','','','','','','','','','','','','','','','','','','','',custom);
this.fetch(number,sortField,order);
},
fetch: function(number, sortField, order) {
ticketCollection.state.currentPage = number;
filter.sortCollection(sortField, order);
ticketCollection.syncData();
},
resetParams : function(labelId,newLabel,unassigned,notreplied,mine,starred,trashed,status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom) {
_.each(userFilters, function(filter, index) {
if(Backbone.history.getFragment() == filter['route']) {
\$(\"#saved-filter\").val(index);
}
});
isPageJustLoaded = false;
if(query != null)
query = query.replace(/\\+/g,' ');
bulkAction.hideBulkOptions();
ticketCollection.filterParameters.label = labelId;
ticketCollection.filterParameters.new = newLabel;
ticketCollection.filterParameters.unassigned = unassigned;
ticketCollection.filterParameters.notreplied = notreplied;
ticketCollection.filterParameters.mine = mine;
ticketCollection.filterParameters.starred = starred;
ticketCollection.filterParameters.trashed = trashed;
ticketCollection.filterParameters.search = query;
\$(\".uv-search-inline\").val(query);
ticketCollection.filterParameters.status = status;
ticketCollection.filterParameters.agent = agent;
ticketCollection.filterParameters.customer = customer;
ticketCollection.filterParameters.priority = priority;
ticketCollection.filterParameters.type = type;
ticketCollection.filterParameters.group = group;
ticketCollection.filterParameters.team = team;
ticketCollection.filterParameters.tag = tag;
ticketCollection.filterParameters.mailbox = mailbox;
ticketCollection.filterParameters.source = source;
ticketCollection.filterParameters.after = after;
ticketCollection.filterParameters.before = before;
ticketCollection.filterParameters.repliesLess = repliesLess;
ticketCollection.filterParameters.repliesMore = repliesMore;
ticketCollection.filterParameters.custom = custom;
\$('.custom-fields').find('input[type=\"text\"]').val('');
\$('.custom-fields').find('select').val('');
\$('.custom-fields').find('input[type=\"radio\"]').prop('checked', false);
\$('.custom-fields').find('input[type=\"checkbox\"]').prop('checked', false);
if(custom) {
custom = custom.replace(/\\+/g,' ');
var indexValueSeperator = '_';
var columnSeperator = '|';
var multiOptions = custom.split(columnSeperator);
var multiKeyValue, multiKeyValueValue, ele;
_.each(multiOptions, function(valueData, indexData) {
if(!valueData)
return;
multiKeyValue = valueData.split(indexValueSeperator);
multiKeyValueValue = multiKeyValue[1].split(',');
ele = \$('[data-value=\"' + multiKeyValue[0] + '\"]');
if(ele[0].type == 'radio') {
\$('[data-value=\"' + multiKeyValue[0] + '\"][value=\"' + multiKeyValue[1] + '\"]').prop('checked', true);
} else if(ele[0].type == 'checkbox') {
_.each(ele, function(eleElements) {
if(multiKeyValueValue.indexOf(eleElements.value) > -1) {
\$(eleElements).prop('checked', true);
}
});
} else if(ele[0].type == 'select-multiple') {
ele.val(multiKeyValueValue);
} else if(ele[0].type == 'text') {
ele.val(multiKeyValue[1]);
}
})
}
if(trashed) {
\$('.property-block').hide();
\$('.trashed-block').show();
} else {
\$('.property-block').show();
\$('.trashed-block').hide();
}
sideFilter.isRecurrsiveCalls = 0;
sideFilter.render();
}
});
var router = new Router();
var pageview = new PageView;
var bulkAction = new BulkActionView();
var sideFilterModel = new SideFilterModel(filterContext)
var sideFilter = new SideFilter();
var ticketCollection = new TicketCollection();
var ticketQuickViewCollection = new TicketQuickViewCollection();
var labelCollection = new LabelCollection();
var labelListView = new LabelListView()
var filter = new Filter({collection : ticketCollection});
Backbone.history.start({
push_state:true
});
});
</script>
";
$__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->leave($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof);
$__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->leave($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof);
}
public function getTemplateName()
{
return "@UVDeskCoreFramework/ticketList.html.twig";
}
public function isTraitable()
{
return false;
}
public function getDebugInfo()
{
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88, 179 => 87, 90 => 6, 80 => 5, 61 => 3, 38 => 1,);
}
public function getSourceContext()
{
return new Source("{% extends \"@UVDeskCoreFramework//Templates//layout.html.twig\" %}
{% block title %}{{ 'Tickets'|trans }}{% endblock %}
{% block templateCSS %}
<style>
.uv-dropdown.asset-visibility li input {
z-index: 100;
}
.uv-dropdown.asset-visibility ul li label {
color: #333333;
font-size: 17px;
font-weight: 500;
text-transform: capitalize;
cursor: pointer;
margin: auto;
}
.uv-table td a {
color: #333333;
}
.uv-table.uv-list-view table tbody td.uv-width-100 {
width: 100px !important;
}
.uv-table.uv-list-view td[data-index=\"agent\"] {
white-space: nowrap;
}
.uv-view:not(.uv-stack-view) .uv-table td a {
display: inline-block;
width: 100%;
}
.uv-action-bar-col-lt.uv-width-100 {
width: 100% !important;
}
#quick-view-modal .uv-view {
padding: 0;
overflow-y: visible;
display: inline-block;
position: relative;
}
#quick-view-modal .uv-view .uv-ticket-section {
margin-top: 0;
}
#quick-view-modal .uv-ticket-head {
border-top: 1px solid #d3d3d3;
padding-top: 10px;
padding-bottom: 10px;
}
#quick-view-modal .uv-ticket-strip {
padding-bottom: 0;
}
#quick-view-modal .uv-ticket-strip .uv-btn-tag {
margin-bottom: 0;
}
#quick-view-modal .quick-view-navigation {
position: absolute;
right: 50px;
top: 9px;
}
#quick-view-modal .quick-view-navigation ~ a {
width: calc(100% - 100px);
display: inline-block;
}
#quick-view-modal .uv-btn-tag[disabled=\"disabled\"] {
opacity: .4;
cursor: not-allowed;
border-color: #B1B1AE !important;
}
#quick-view-modal .uv-loader {
transform: scale(0.5);
top: 14px;
right: 60px;
}
tr.unread {
background: #f1f1f1;
}
.uv-table table tbody tr.not-assigned td {
border-bottom: 1px solid #ffcacc;
}
@media screen and (max-width: 500px) {
.uv-action-bar label {
display: inline-block;
}
}
</style>
{% endblock %}
{% block pageContent %}
{# Quick View Popup #}
<div class=\"uv-pop-up-overlay\" id=\"quick-view-modal\">
<div class=\"uv-pop-up-box uv-pop-up-wide\"></div>
</div>
<div class=\"uv-inner-section\">
{# Ticket Sidebar #}
<div class=\"uv-aside\" {% if app.request.cookies and app.request.cookies.get('uv-asideView') %} style=\"display: none;\" {% endif %} >
<div class=\"uv-aside-default\">
<div class=\"uv-aside-head\">
<div class=\"uv-aside-title\">
<h6>{{ 'Tickets'|trans }}</h6>
</div>
<div class=\"uv-aside-back\">
<span onclick=\"history.length > 1 ? history.go(-1) : window.location = '{{ path(\"helpdesk_member_dashboard\") }}';\">{{ 'Back'|trans }}</span>
</div>
</div>
<div class=\"uv-aside-nav\">
<ul>
{# Predefined Label List #}
<ul class=\"predefined-label-list uv-aside-list\">
<li>
<a href=\"#\" class=\"uv-aside-active\">{{ 'All'|trans }} <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
{# Status ticket count list #}
<ul class=\"status-list\">
<li>
<a href=\"#\" data-id=\"1\" class=\"uv-aside-nav-active\"><span class=\"name\">{{ 'Open'|trans }}</span><span class=\"uv-flag-gray\">0</span></a>
</li>
<li>
<a href=\"#\" data-id=\"2\"><span class=\"name\">{{ 'Pending'|trans }}</span><span class=\"uv-flag-gray\">0</span></a>
</li>
<li>
<a href=\"#\" data-id=\"6\"><span class=\"name\">{{ 'Answered'|trans }}</span><span class=\"uv-flag-gray\">0</span></a>
</li>
<li>
<a href=\"#\" data-id=\"3\"><span class=\"name\">{{ 'Resolved'|trans }}</span><span class=\"uv-flag-gray\">0</span></a>
</li>
<li>
<a href=\"#\" data-id=\"4\"><span class=\"name\">{{ 'Closed'|trans }}</span><span class=\"uv-flag-gray\">0</span></a>
</li>
<li>
<a href=\"#\" data-id=\"5\"><span class=\"name\">{{ 'Spam'|trans }}</span><span class=\"uv-flag-gray\">0</span></a>
</li>
</ul>
</li>
<li>
<a href=\"#new\">{{ 'New'|trans }} <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
<li>
<a href=\"#unassigned\">{{ 'UnAssigned'|trans }} <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
<li>
<a href=\"#notreplied\">{{ 'UnAnswered'|trans }} <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
<li>
<a href=\"#mine\">{{ 'My Tickets'|trans }} <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
<li>
<a href=\"#starred\">{{ 'Starred'|trans }} <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
<li>
<a href=\"#trashed\" style=\"border-bottom: none\">{{ 'Trashed'|trans }} <span class=\"uv-flag-gray uv-flag-dark\">0</span></a>
</li>
</ul>
{# Custom Label List #}
<ul class=\"uv-aside-custom\"></ul>
</ul>
</div>
<a class=\"uv-btn-small add-new-label\" href=\"#\"><span class=\"uv-icon-add\"></span> {{ 'Label'|trans }}</a>
</div>

<div class=\"uv-add-edit-label\" style=\"display: block\"></div>
</div>
{# Ticket List #}
<div class=\"uv-view {% if app.request.cookies and app.request.cookies.get('uv-asideView') %} uv-aside-view {% endif %}\">
<h1>{{ 'Tickets'|trans }}</h1>
{# Action Bar #}
<div class=\"uv-action-bar\">
{# Select all checkbox #}
<div class=\"uv-action-select-wrapper\">
<label class=\"uv-vertical-align uv-margin-left-27\">
<div class=\"uv-checkbox\">
<input type=\"checkbox\" class=\"select-all-checkbox\"><span class=\"uv-checkbox-view\"></span>
</div>
</label>
</div>
{# Filter Options #}
<div class=\"uv-action-col-wrapper\">
{# Ticket Sort | Asset Visibility #}
<div class=\"uv-action-bar-col-lt\">
<div class=\"filter\">
{# Sort By #}
<div class=\"uv-dropdown sort\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">{{ 'Sort By:'|trans }} {{ 'Last Replied'|trans }}</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Sort By'|trans }}</label>
<ul></ul>
</div>
</div>
</div>
{# Assets Visibilities #}
<div class=\"uv-dropdown asset-visibility\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">{{ 'Assets Visibility'|trans }}</div>
<div class=\"uv-dropdown-list uv-bottom-left\" style=\"width: 215px;\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Assets Visibility'|trans }}</label>
<ul>
{# Ticket Source #}
<li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"source\" name=\"assetVisibility[]\" value=\"source\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"source\">{{ 'Channel/Source'|trans }}</label>
</li>
{# Ticket Customer Name #}
<li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"customer-name\" name=\"assetVisibility[]\" value=\"customer-name\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"customer-name\">{{ 'Customer Name'|trans }}</label>
</li>
{# Ticket Customer Email #}
<li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"customer-email\" name=\"assetVisibility[]\" value=\"customer-email\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"customer-email\">{{ 'Customer Email'|trans }}</label>
</li>
{# Ticket Timestamp #}
<li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"timestamp\" name=\"assetVisibility[]\" value=\"timestamp\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"timestamp\">{{ 'Timestamp'|trans }}</label>
</li>
{# Ticket Group #}
<li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"group\" name=\"assetVisibility[]\" value=\"group\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"group\">{{ 'Group'|trans }}</label>
</li>
{# Ticket Team #}
<li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"team\" name=\"assetVisibility[]\" value=\"team\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"team\">{{ 'Team'|trans }}</label>
</li>
{# Ticket Type #}
<li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"type1\" name=\"assetVisibility[]\" value=\"type1\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"type1\">{{ 'Type'|trans }}</label>
</li>
{# Ticket Replies #}
<li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"replies\" name=\"assetVisibility[]\" value=\"replies\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"replies\">{{ 'Replies'|trans }}</label>
</li>
{# Ticket Agent #}
<li class=\"uv-dropdown-checkbox\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" id=\"agent\" name=\"assetVisibility[]\" value=\"agent\" checked>
<span class=\"uv-checkbox-view uv-checkbox-dwn\"></span>
</div>
</label>
<label for=\"agent\">{{ 'Agent'|trans }}</label>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
{# Ticket Mass Action #}
<div class=\"uv-action-bar-col-lt\" style=\"display: none\">

<div class=\"mass-action\">
<div class=\"property-block\">
{# Update Assigned Support Agent #}
{% if user_service.isAccessAuthorized('ROLE_AGENT_ASSIGN_TICKET') %}
<div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">{{ 'Agent'|trans }}</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Agent'|trans }}</label>
<div class=\"uv-search-sm\">
<input type=\"text\" class=\"uv-search-field\" placeholder=\"Search\">
</div>
</div>
<ul class=\"uv-agents-list agent\" data-action=\"agent\">
{% for agent in user_service.getAgentPartialDataCollection() %}
<li data-index=\"{{ agent.id }}\">
{% if agent.smallThumbnail != null %}
<img src=\"{{ app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') }}{{ agent.smallThumbnail }}\"/>
{% else %}
<img src=\"{{ asset(default_agent_image_path) }}\" alt=\"\"/>
{% endif %}
{{ agent.name }}
</li>
{% endfor %}
</ul>
</div>
</div>
{% endif %}
{# Update Assigned Support Group #}
{% if user_service.isAccessAuthorized('ROLE_AGENT_ASSIGN_TICKET_GROUP') %}
<div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">{{ 'Group'|trans }}</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Group'|trans }}</label>
<div class=\"uv-search-sm\">
<input type=\"text\" class=\"uv-search-field\" placeholder=\"Search\">
</div>
</div>
<ul class=\"uv-search-list group\" data-action=\"group\">
{% for group in user_service.getSupportGroups() %}
<li data-index=\"{{ group.id }}\"><a href=\"#\">{{ group.name }}</a></li>
{% endfor %}
</ul>
</div>
</div>
{% endif %}
{# Update Assigned Support Team #}
{% if user_service.isAccessAuthorized('ROLE_AGENT_ASSIGN_TICKET_GROUP') %}
<div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">{{ 'Team'|trans }}</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Team'|trans }}</label>
<div class=\"uv-search-sm\">
<input type=\"text\" class=\"uv-search-field\" placeholder=\"Search\">
</div>
</div>
<ul class=\"uv-search-list team\" data-action=\"team\">
{% for team in user_service.getSupportTeams() %}
<li data-index=\"{{ team.id }}\"><a href=\"#\">{{ team.name }}</a></li>
{% endfor %}
</ul>
</div>
</div>
{% endif %}
{# Update Ticket Status #}
{% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_STATUS') %}
<div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">{{ 'Status'|trans }}</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Status'|trans }}</label>
<ul class=\"status\" data-action=\"status\">
{% for status in ticketStatusCollection %}
<li data-index=\"{{ status.id }}\"><a href=\"#\">{{ status.description|trans }}</a></li>
{% endfor %}
</ul>
</div>
</div>
</div>
{% endif %}
{# Update Ticket Type #}
{% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_TYPE') %}
<div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">{{ 'Type'|trans }}</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Type'|trans }}</label>
<div class=\"uv-search-sm\">
<input type=\"text\" class=\"uv-search-field\" placeholder=\"{{ 'Search'|trans }}\">
</div>
</div>
<ul class=\"uv-search-list type\" data-action=\"type\">
{% for type in ticketTypeCollection %}
<li data-index=\"{{ type.id }}\"><a href=\"#\">{{ type.description }}</a></li>
{% endfor %}
</ul>
</div>
</div>
{% endif %}
{# Update Priority #}
{% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_PRIORITY') %}
<div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">{{ 'Priority'|trans }}</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Priority'|trans }}</label>
<ul class=\"priority\" data-action=\"priority\">
{% for priority in ticketPriorityCollection %}
<li data-index=\"{{ priority.id }}\"><a href=\"#\">{{ priority.description|trans }}</a></li>
{% endfor %}
</ul>
</div>
</div>
</div>
{% endif %}
{# Update Label #}
<div class=\"uv-dropdown\">
<div class=\"uv-dropdown-btn uv-vertical-align uv-margin-right-5\">{{ 'Label'|trans }}</div>
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Label'|trans }}</label>
<div class=\"uv-search-sm\">
<input type=\"text\" class=\"uv-search-field\" placeholder=\"Search\">
</div>
</div>
<ul class=\"uv-search-list label\" data-action=\"label\"></ul>
</div>
</div>
{# Trashe Tickets #}
{% if user_service.isAccessAuthorized('ROLE_AGENT_DELETE_TICKET') %}
<a class=\"uv-btn-stroke uv-margin-right-5\" id=\"mass-delete\" data-action=\"trashed\" style=\"margin-left: 5px;\">{{ 'Delete'|trans }}</a>
{% endif %}
</div>
{# For Trashed Tickets #}
<div class=\"trashed-block\" style=\"display: none\">
{# Restore Tickets #}
{% if user_service.isAccessAuthorized('ROLE_AGENT_RESTORE_TICKET') %}
<a class=\"uv-btn-stroke uv-margin-right-5\" id=\"mass-restore\" data-action=\"restore\" style=\"margin-left: 5px;\">{{ 'Restore'|trans }}</a>
{% endif %}
{# Delete Tickets Forever #}
{% if user_service.isAccessAuthorized('ROLE_AGENT_DELETE_TICKET') %}
<a class=\"uv-btn-stroke uv-margin-right-5\" id=\"mass-delete-forever\" data-action=\"delete\" style=\"margin-left: 5px;\">{{ 'Delete Forever'|trans }}</a>
{% endif %}
</div>
</div>
</div>
{# Ticket Search | Filter Extras #}
<div class=\"uv-action-bar-col-rt\">

<input type=\"text\" class=\"uv-search-inline\" placeholder=\"{{ 'Search'|trans }}\">

<div class=\"uv-btn-stroke uv-margin-left-15 filter-view-trigger\" data-target=\"uv-filter-view\"><span class=\"uv-icon-filter\"></span>{{ 'Filter View'|trans }}</div>
</div>
</div>
</div>
{# Ticket List #}
<div class=\"uv-table uv-list-view\">
<table>
<thead>
<tr>
<th class=\"uv-width-140\"></th>
<th>{{ 'ID'|trans }}</th>
<th class=\"uv-min-width-300\">{{ 'Subject'|trans }}</th>
<th data-index=\"customer-name\">{{ 'Customer Name'|trans }}</th>
<th data-index=\"customer-email\">{{ 'Customer Email'|trans }}</th>
<th data-index=\"timestamp\">{{ 'Timestamp'|trans }}</th>
<th style =\"min-width:100px\" data-index=\"lastReply\">{{ \"Last Reply\"|trans }}</th>
<th data-index=\"group\">{{ 'Group'|trans }}</th>
<th data-index=\"team\">{{ 'Team'|trans }}</th>
<th data-index=\"type1\">{{ 'Type'|trans }}</th>
<th data-index=\"replies\">{{ 'Replies'|trans }}</th>
<th data-index=\"agent\">{{ 'Agent'|trans }}</th>
</tr>
</thead>
<tbody></tbody>
</table>
<div class=\"navigation\"></div>
</div>
</div>
{# Extra Filters #}
<div class=\"uv-filter-view\" id=\"uv-filter-view\">
{# Filter Head #}
<div class=\"uv-filter-head\">
<div class=\"uv-filter-title\">
<h6>{{ 'Tickets'|trans }}</h6>
<span>{{ 'Save set of filters as a preset to stay more productive'|trans }}</span>
</div>
<div class=\"uv-filter-toggle\" id=\"filter-close-trigger\"><span></span></div>
</div>
{# Filter Content #}
<div class=\"uv-filter-paper\">
{# Filters #}
<div class=\"uv-filter-options\">
<script>
var userFilters = {};
</script>
{# Saved Filters #}
<div class=\"uv-element-block\" style=\"border-bottom: 1px solid #D3D3D3; padding-bottom: 5px;\">
<label class=\"uv-field-label\">{{ 'Saved Filters'|trans }}</label>
<div class=\"uv-field-block\">
<div class=\"uv-customize-wrapper\">
<select class=\"uv-select uv-select-70\" id=\"saved-filter\">
{% set filters = app.user.agentInstance.userSavedFilters %}
{% if filters|length %}
<option value=\"\">-- Saved Filter --</option>
{% for userFilter in filters %}
<option value=\"{{userFilter.id}}\">{{userFilter.name}}</option>
{% endfor %}
{% else %}
<option value=\"\">{{ 'No saved filter created'|trans }}</option>
{% endif %}
</select>
{% for userFilter in app.user.agentInstance.userSavedFilters %}
<script>
{% set isDefault = 0 %}
{% if app.user.agentInstance.defaultFiltering == userFilter.id %}
{% set isDefault = 1 %}
{% endif %}
userFilters[{{userFilter.id}}] = {{ {'id': userFilter.id, 'name': userFilter.name, 'route': userFilter.route, 'is_default': isDefault}|json_encode|raw }};
</script>
{% endfor %}
<span class=\"uv-customize\" style=\"display: none\" data-toggle=\"tooltip\" title=\"{{ 'Edit Saved Filter'|trans }}\"></span>
</div>
</div>
</div>
{% set filterContext = {} %}
{# agent #}
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Agent'|trans }}</label>
<div class=\"uv-field-block\" id=\"agent-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"agent\" id=\"agent-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Filter With'|trans }}</label>
</div>
<ul class=\"uv-agents-list\">
{% set options = [] %}
{% for agent in user_service.getAgentsPartialDetails %}
{% set options = options|merge([{'id': agent.id, 'name': agent.name}]) %}
<li data-id=\"{{agent.id}}\">
{% if agent.smallThumbnail != null %}
<img src=\"{{ app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') }}{{ agent.smallThumbnail }}\"/>
{% else %}
<img src=\"{{ asset(default_agent_image_path) }}\"/>
{% endif %}
{{agent.name}}
</li>
{% endfor %}
<li class=\"uv-no-results\" style=\"display: none;\">
{{ 'No result found'|trans }}
</li>
{% set filterContext = filterContext|merge({'agent':options}) %}
</ul>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Customer'|trans }}</label>
<div class=\"uv-field-block\" id=\"customer-filter\">
<input class=\"uv-field uv-dropdown-other\" type=\"text\" data-filter-type=\"customer\" id=\"customer-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Filter With'|trans }}</label>
</div>
<ul class=\"uv-agents-list\">
<li class=\"uv-filter-info\">
{{ 'Type atleast 2 letters'|trans }}
</li>
<li class=\"uv-no-results\" style=\"display: none;\">
{{ 'No result found'|trans }}
</li>
</ul>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Group'|trans }}</label>
<div class=\"uv-field-block\" id=\"group-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"group\" id=\"group-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Filter With'|trans }}</label>
<ul class=\"\">
{% set options = [] %}
{% for group in user_service.getSupportGroups() %}
{% set options = options|merge([{'id': group.id, 'name': group.name}]) %}
<li data-id=\"{{group.id}}\">
{{group.name}}
</li>
{% endfor %}
<li class=\"uv-no-results\" style=\"display: none;\">
{{ 'No result found'|trans }}
</li>
{% set filterContext = filterContext|merge({'group':options}) %}
</ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Team'|trans }}</label>
<div class=\"uv-field-block\" id=\"team-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"team\" id=\"team-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Filter With'|trans }}</label>
<ul class=\"\">
{% set options = [] %}
{% for team in user_service.getSupportTeams() %}
{% set options = options|merge([{'id': team.id, 'name': team.name}]) %}
<li data-id=\"{{team.id}}\">
{{team.name}}
</li>
{% endfor %}
<li class=\"uv-no-results\" style=\"display: none;\">
{{ 'No result found'|trans }}
</li>
{% set filterContext = filterContext|merge({'team':options}) %}
</ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Type'|trans }}</label>
<div class=\"uv-field-block\" id=\"type-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"type\" id=\"type-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Filter With'|trans }}</label>
<ul class=\"\">
{% set options = [] %}
{% for type in ticket_service.getTypes() %}
{% set options = options|merge([{'id': type.id, 'name': type.name}]) %}
<li data-id=\"{{type.id}}\">
{{type.name}}
</li>
{% endfor %}
<li class=\"uv-no-results\" style=\"display: none;\">
{{ 'No result found'|trans }}
</li>
{% set filterContext = filterContext|merge({'type':options}) %}
</ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Priority'|trans }}</label>
<div class=\"uv-field-block\" id=\"priority-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"priority\" id=\"priority-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Filter With'|trans }}</label>
<ul class=\"\">
{% set options = [] %}
{% for priority in ticket_service.getPriorities() %}
{% set options = options|merge([{'id': priority.id, 'name': priority.code, 'color': priority.colorCode}]) %}
<li data-id=\"{{priority.id}}\">
{{ priority.code|trans }}
</li>
{% endfor %}
<li class=\"uv-no-results\" style=\"display: none;\">
{{ 'No result found'|trans }}
</li>
{% set filterContext = filterContext|merge({'priority':options}) %}
</ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Tag'|trans }}</label>
<div class=\"uv-field-block\" id=\"tag-filter\">
<input class=\"uv-field uv-dropdown-other\" type=\"text\" data-filter-type=\"tag\" id=\"tag-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Filter With'|trans }}</label>
<ul class=\"\">
<li class=\"uv-filter-info\">
{{ 'Type atleast 2 letters'|trans }}
</li>
<li class=\"uv-no-results\" style=\"display: none;\">
{{ 'No result found'|trans }}
</li>
</ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Source'|trans }}</label>
<div class=\"uv-field-block\" id=\"source-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"source\" id=\"source-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Filter With'|trans }}</label>
<ul class=\"\">
{% set options = [] %}
{% for key, source in ticket_service.getAllSources() %}
{% set options = options|merge([{'id': key, 'name': source}]) %}
<li data-id=\"{{key}}\">
{{ source|trans }}
</li>
{% endfor %}
<li class=\"uv-no-results\" style=\"display: none;\">
{{ 'No result found'|trans }}
</li>
{% set filterContext = filterContext|merge({'source': options}) %}
</ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Mailbox'|trans }}</label>
<div class=\"uv-field-block\" id=\"mailbox-filter\">
<input class=\"uv-field uv-dropdown-other preloaded\" type=\"text\" data-filter-type=\"mailbox\" id=\"mailbox-filter-input\">
<div class=\"uv-dropdown-list uv-bottom-left\">
<div class=\"uv-dropdown-container\">
<label>{{ 'Filter With'|trans }}</label>
<ul class=\"\">
{% set options = [] %}
{% for mailbox in ticket_service.getAllMailboxes() %}
{% set options = options|merge([{'id': mailbox.email, 'name': mailbox.name}]) %}
<li data-id=\"{{mailbox.email}}\">
{{ mailbox.name|trans }}
</li>
{% endfor %}
<li class=\"uv-no-results\" style=\"display: none;\">
{{ 'No result found'|trans }}
</li>
{% set filterContext = filterContext|merge({'mailbox': options}) %}
</ul>
</div>
</div>
<div class=\"uv-filtered-tags\"></div>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Before'|trans }}</label>
<div class=\"uv-field-block range\" id=\"before-filter\">
<input class=\"uv-field uv-date-picker\" type=\"text\" data-filter-type=\"before\" id=\"before-filter-input\">
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'After'|trans }}</label>
<div class=\"uv-field-block range\" id=\"after-filter\">
<input class=\"uv-field uv-date-picker\" type=\"text\" data-filter-type=\"after\" id=\"after-filter-input\">
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Replies less than'|trans }}</label>
<div class=\"uv-field-block\" id=\"reply-filter\">
<input class=\"uv-field\" type=\"number\" min=\"1\" data-filter-type=\"replies-less\" id=\"repliesLess-filter-input\">
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Replies more than'|trans }}</label>
<div class=\"uv-field-block\" id=\"reply-filter\">
<input class=\"uv-field\" type=\"number\" min=\"0\" data-filter-type=\"replies-more\" id=\"repliesMore-filter-input\">
</div>
</div>
<div class=\"uv-action-buttons\">
</div>
{# Clear Filters #}
<a class=\"uv-btn-remove\" href=\"#\"><span class=\"uv-icon-discard\"></span> {{ 'Clear All'|trans }}</a>
</div>
{# Add|Edit Filter #}
<div class=\"uv-filter-edit\" style=\"display: none;\"></div>
</div>
<script type=\"text/javascript\">
var filterContext = {{ filterContext|json_encode|raw }}
</script>
</div>
</div>
{% endblock %}
{% block footer %}
{{ parent() }}
{# Sort Ticket View Template #}
<script id=\"ticket_list_sorting_tmp\" type=\"text/template\">
<li class=\"<% if(sort == 'ticket.id') { %>uv-drop-list-active<% } %>\">
<a href=\"#<% if(queryString != '') { %><%= queryString %>/<% } %><% if(page) { %>page/<%= page %><% } else { %>page/1<% } %>/sort/ticket.id/<% if(sort == 'ticket.id') { %><% if(direction) { %>direction/<%= direction %><% } else { %>direction/desc<% } %><% } else { %>direction/asc<% } %>\" data-field=\"ticket.id\">
{% trans %}Ticket Id{% endtrans %}
<% if(sort == 'ticket.id') { %>
<span class=\"uv-sorting <% if(direction == 'asc') { %> descend <% } else { %> ascend <% } %>\"></span>
<% } %>
</a>
</li>
<li class=\"<% if(sort == 'ticket.updatedAt') { %>uv-drop-list-active<% } %>\">
<a href=\"#<% if(queryString != '') { %><%= queryString %>/<% } %><% if(page) { %>page/<%= page %><% } else { %>page/1<% } %>/sort/ticket.updatedAt/<% if(sort == 'ticket.updatedAt') { %><% if(direction) { %>direction/<%= direction %><% } else { %>direction/desc<% } %><% } else { %>direction/asc<% } %>\" data-field=\"ticket.updatedAt\">
{% trans %}Last Replied{% endtrans %}
<% if(sort == 'ticket.updatedAt') { %>
<span class=\"uv-sorting <% if(direction == 'asc') { %> descend <% } else { %> ascend <% } %>\"></span>
<% } %>
</a>
</li>
<li class=\"<% if(sort == 'agentName') { %>uv-drop-list-active<% } %>\">
<a href=\"#<% if(queryString != '') { %><%= queryString %>/<% } %><% if(page) { %>page/<%= page %><% } else { %>page/1<% } %>/sort/agentName/<% if(sort == 'agentName') { %><% if(direction) { %>direction/<%= direction %><% } else { %>direction/desc<% } %><% } else { %>direction/asc<% } %>\" data-field=\"agentName\">
{% trans %}Assign To{% endtrans %}
<% if(sort == 'agentName') { %>
<span class=\"uv-sorting <% if(direction == 'asc') { %> descend <% } else { %> ascend <% } %>\"></span>
<% } %>
</a>
</li>
<li class=\"<% if(sort == 'customerEmail') { %>uv-drop-list-active<% } %>\">
<a href=\"#<% if(queryString != '') { %><%= queryString %>/<% } %><% if(page) { %>page/<%= page %><% } else { %>page/1<% } %>/sort/customerEmail/<% if(sort == 'customerEmail') { %><% if(direction) { %>direction/<%= direction %><% } else { %>direction/desc<% } %><% } else { %>direction/asc<% } %>\" data-field=\"customerEmail\">
{% trans %}Customer Email{% endtrans %}
<% if(sort == 'customerEmail') { %>
<span class=\"uv-sorting <% if(direction == 'asc') { %> descend <% } else { %> ascend <% } %>\"></span>
<% } %>
</a>
</li>
<li class=\"<% if(sort == 'customerName') { %>uv-drop-list-active<% } %>\">
<a href=\"#<% if(queryString != '') { %><%= queryString %>/<% } %><% if(page) { %>page/<%= page %><% } else { %>page/1<% } %>/sort/customerName/<% if(sort == 'customerName') { %><% if(direction) { %>direction/<%= direction %><% } else { %>direction/desc<% } %><% } else { %>direction/asc<% } %>\" data-field=\"customerName\">
{% trans %}Customer Name{% endtrans %}
<% if(sort == 'customerName') { %>
<span class=\"uv-sorting <% if(direction == 'asc') { %> descend <% } else { %> ascend <% } %>\"></span>
<% } %>
</a>
</li>
</script>
{# Ticket Status List Template #}
<script id=\"ticket_status_list_tmp\" type=\"text/template\">
<ul class=\"status-list\">
{% for status in ticketStatusCollection %}
<li>
<a href=\"#\" class=\"<% if(active == {{ status.id }} {% if status.id == 1 %} || active == 0{% endif %}) { %>uv-aside-nav-active<% } %>\" data-id=\"{{ status.id }}\">
<span class=\"name\">{{ status.description|trans }}</span>
<span class=\"uv-flag-gray\">
<% if(status && status[1] != undefined) { %>
<%= status[{{ status.id }}] %>
<% } else { %>
0
<% } %>
</span>
</a>
</li>
{% endfor %}
</ul>
</script>
{# Default Ticket Label View Template #}
<script id=\"predefined_label_tmp\" type=\"text/template\">
<li>
<a href=\"#\" <% if (active == '') { %> class=\"uv-aside-active\" <% } %>>
{{ 'All'|trans }}
<span class=\"uv-flag-gray uv-flag-dark\"><%= labelDetails.predefind.all %></span>
</a>
</li>
<li>
<a href=\"#new\" <% if(active == 'new') { %> class=\"uv-aside-active\" <% } %> >
{{ 'New'|trans }}
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.new %>
</span>
</a>
</li>
<li>
<a href=\"#unassigned\" <% if(active == 'unassigned') { %> class=\"uv-aside-active\" <% } %> >
{{ 'UnAssigned'|trans }}
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.unassigned %>
</span>
</a>
</li>
<li>
<a href=\"#notreplied\" <% if(active == 'notreplied') { %> class=\"uv-aside-active\" <% } %> >
{{ 'UnAnswered'|trans }}
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.notreplied %>
</span>
</a>
</li>
<li>
<a href=\"#mine\" <% if(active == 'mine') { %> class=\"uv-aside-active\" <% } %> >
{{ 'My Tickets'|trans }}
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.mine %>
</span>
</a>
</li>
<li>
<a href=\"#starred\" <% if(active == 'starred') { %> class=\"uv-aside-active\" <% } %> >
{{ 'Starred'|trans }}
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.starred %>
</span>
</a>
</li>
<li>
<a href=\"#trashed\" <% if(active == 'trashed') { %> class=\"uv-aside-active\" <% } %>>
{{ 'Trashed'|trans }}
<span class=\"uv-flag-gray uv-flag-dark\">
<%= labelDetails.predefind.trashed %>
</span>
</a>
</li>
</script>
{# Custom Ticket Label View Template #}
<script id=\"custom_label_tmp\" type=\"text/template\">
<a href=\"#label/<%= id %>\" data-id=\"<%= id %>\">
<%- name %>
<span class=\"uv-flag-gray\" style=\"<% if(colorCode) { %>background-color:<%= colorCode %><% } %>\">
<%= count %>
</span>
</a>
<span class=\"uv-customize\" data-target=\"uv-task-view\" data-toggle=\"tooltip\" title=\"{{ 'Edit Label'|trans }}\"></span>
</script>
{# Add|Edit Ticket Label View Template #}
<script id=\"add_edit_label_tmp\" type=\"text/template\">
<div class=\"uv-aside-head\">
<div class=\"uv-aside-title\">
<% if(id) { %>
<h6>{{ 'Edit Label'|trans }}</h6>
<% } else { %>
<h6>{{ 'Add Label'|trans }}</h6>
<% } %>
</div>
<div class=\"uv-aside-back\" id=\"back-to-labels\">
<span>{{ 'Back'|trans }}</span>
</div>
</div>
<div class=\"uv-aside-option\" data-id=\"<%= id %>\">
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Name'|trans }}</label>
<div class=\"uv-field-block\">
<input class=\"uv-field\" type=\"text\" value=\"<%- name %>\" />
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Choose a Color'|trans }}</label>
<div class=\"uv-field-block\">
<% colors = ['#337CFF','#FEBF00','#E5549F','#27B6BB','#FB8A3F','#43AF52'] %>
<% for(var colorTemp in colors) { %>
<span class=\"uv-color-block <% if(colorCode == colors[colorTemp]) { %>uv-color-active<% } %>\" data-color=\"<%- colors[colorTemp] %>\" style=\"background:<%- colors[colorTemp] %>\"></span>
<% } %>
</div>
</div>
<div>
<a class=\"uv-btn add-update-btn\" href=\"#\">
<% if(id) { %>
{{ 'Update'|trans }}
<% } else { %>
{{ 'Create'|trans }}
<% } %>
</a>
</div>
<% if(id) { %>
<a class=\"uv-btn-remove\"><span class=\"uv-icon-discard\"></span>{{ 'Remove Label'|trans }}</a>
<% } %>
</div>
</script>
{# Add|Edit Saved Ticket Filter View Template #}
<script id=\"add_edit_saved_filter_tmp\" type=\"text/template\">
<form>
<div class=\"uv-filter-edit-head\">
<div class=\"uv-filter-edit-title\">
<h6>
<% if(id) { %>
<input type=\"hidden\" name=\"id\" id=\"filter-id\" value=\"<%= id %>\"/>
{{ 'Edit Saved Filter'|trans }}
<% } else { %>
{{ 'New Saved Filter'|trans }}
<% } %>
</h6>
</div>
<div class=\"uv-filter-edit-back back-to-filter\">
<span>{{ 'Back'|trans }}</span>
</div>
</div>
<div class=\"uv-element-block\">
<label class=\"uv-field-label\">{{ 'Name'|trans }}</label>
<div class=\"uv-field-block\">
<input class=\"uv-field name\" name=\"name\" type=\"text\" value=\"<%- name %>\" />
</div>
</div>
<div class=\"uv-element-block\">
<label>
<div class=\"uv-checkbox\">
<input type=\"checkbox\" name=\"is_default\" <% if(is_default) { %>checked<% } %> />
<span class=\"uv-checkbox-view\"></span>
</div>
<span class=\"uv-checkbox-label\">{{ 'Is Default'|trans }}</span>
</label>
</div>
<div class=\"uv-filters-group\">
<% _.each(filters, function(filter, key){ %>
<div class=\"uv-element-block\" data-filter=\"<%= key %>\">
<label class=\"uv-field-label\"><%- filter.name %></label>
<div class=\"uv-field-block\">
<% _.each(filter.options, function(option){ %>
<a class=\"uv-btn-tag\" href=\"#\" data-id=\"<%= option.id %>\">
<%- option.name %>
<span class=\"uv-icon-remove-dark\"></span>
</a>
<% }); %>
</div>
</div>
<% }); %>
<div class=\"uv-action-buttons\">
<% if(id) { %>
<a class=\"uv-btn-remove\"><span class=\"uv-icon-discard\"></span>{{ 'Remove Saved Filter'|trans }}</a>
<% } %>
</div>
</div>
<div class=\"uv-action-buttons\">
<a class=\"uv-btn <% if(id) { %>update-filter<% } else { %>save-filter<% } %>\" href=\"#\">
<% if(id) { %>
{{ 'Update'|trans }}
<% } else { %>
{{ 'Create'|trans }}
<% } %>
</a>
<a class=\"uv-btn back-to-filter\" href=\"#\">{{ 'Cancel'|trans }}</a>
</div>
</form>
</script>
{# Quick View Ticket View Template #}
<script id=\"ticket_quick_view_tmp\" type=\"text/template\">
<div class=\"uv-pull-right quick-view-navigation\">
<div class=\"uv-loader\" style=\"display: none\">
<span></span>
<span></span>
<span></span>
</div>
<% if(previous) { %>
<span class=\"uv-btn-tag uv-icon-nav-pre\" data-id=\"<%= previous %>\">
</span>
<% } else { %>
<span class=\"uv-btn-tag uv-icon-nav-pre\" disabled=\"disabled\">
</span>
<% } %>
<% if(next) { %>
<span class=\"uv-btn-tag uv-icon-nav-nxt\" data-id=\"<%= next %>\">
</span>
<% } else { %>
<span class=\"uv-btn-tag uv-icon-nav-nxt\" disabled=\"disabled\">
</span>
<% } %>
</div>
<span class=\"uv-pop-up-close\"></span>
<a href=\"<%= path %>\"><h2>{{ 'Ticket Info'|trans }} #<%= id %></h2></a>
<div class=\"uv-pop-up-body uv-inner-section\">
<div class=\"uv-view\">
<div class=\"uv-ticket-head\">
<div class=\"uv-ticket-strip\">
<span>
<span class=\"uv-ticket-strip-label\">
{{ 'Timestamp'|trans }} -
</span>
<span class=\"uv-margin-0\">
<%= formatedCreatedAt %>
</span>
</span>
<span>
<span class=\"uv-ticket-strip-label\">
{{ 'By'|trans }} -
</span>
<%- createThread.user.name %>
</span>
<% if(agent) { %>
<span class=\"agent-info\" style=\"\">
<span class=\"uv-ticket-strip-label\">
{{ 'Agent'|trans }} -
</span>
<span class=\"name\"><%- agent.name %></span>
</span>
<% } %>
</div>
<div class=\"uv-ticket-strip\">
<span class=\"uv-btn-tag\">
{{ 'Priority'|trans }}
- <%- priority.description %>
</span>
<span class=\"uv-btn-tag\">
{{ 'Status'|trans }}
- <%- status.description %>
</span>
<% if(lastReplyAgentName) { %>
<span class=\"uv-btn-tag\">
{{ 'Last Replied Agent'|trans }}
- <%- lastReplyAgentName.name.split(\" \")[0] %>
</span>
<% } %>
</div>
</div>
<div class=\"uv-ticket-head\">
<h1><%- subject %></h1>
</div>
<div class=\"uv-ticket-section\">
<div class=\"uv-ticket-main create\">
<div class=\"uv-ticket-strip\">
<span>
<span class=\"uv-margin-0 timeago\" data-timestamp=\"<%= createThread.timestamp %>\" title=\"<%= createThread.formatedCreatedAt %>\"><%= createThread.formatedCreatedAt %></span>
- <%- createThread.user.name %>
<span class=\"uv-ticket-strip-label\">
{{ 'created Ticket'|trans }}
</span>
</span>
</div>
<div class=\"uv-ticket-main-lt\">
<% if (createThread.user.smallThumbnail != null) { %>
<img class='border' src=\"{{ app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') }}<%= createThread.user.smallThumbnail %>\"/>
<% } else { %>
<% if (createThread.createdBy == 'customer') { %>
<img class='border' src=\"{{ asset(default_customer_image_path) }}\"/>
<% } else { %>
<img class='border' src=\"{{ asset(default_agent_image_path) }}\"/>
<% } %>
<% } %>
</div>
<div class=\"uv-ticket-main-rt\">
<% if(createThread.createdBy == 'customer') { %>
<a href=\"{{ path('helpdesk_member_manage_customer_account') }}/<%= createThread.user.id %>\" class=\"uv-ticket-member-name\">
<% } else { %>
<% if(createThread.user) { %>
<a href=\"{{ path('helpdesk_member_account') }}/<%= createThread.user.id %>\" class=\"uv-ticket-member-name\">
<% } else { %>
<a class=\"uv-ticket-member-name\">
<% } %>
<% } %>
<%- createThread.user.name %>
</a>
<div class=\"message\">
<p>
<%= createThread.reply %>
</p>
</div>

<% if(createThread.attachments.length) { %>
<div class=\"uv-ticket-uploads\">
<h4>{{ 'Uploaded Files'|trans }}</h4>
<div class=\"uv-ticket-uploads-strip\">
<% _.each(createThread.attachments, function(file) { %>
<a href=\"<%-file.downloadURL %>\" target =\"_blank\" class=\"uv-ticket-uploads-brick uv-no-pointer-events\" data-toggle=\"tooltip\" title=\"<%- file.name %>\">
<img src=\"<%-file.iconURL %>\" class=\"uv-auto-pointer-events\">
</a>
<% }) %>
</div>
<% if(createThread.attachments.length >1) { %>
<div class=\"thread-attachments-zip pull-left\">
<div class=\"uv-upload-actions\">
<a href=\"{{ path('helpdesk_member_ticket_download_attachment_zip') }}/<%= createThread.id %>\" target=\"_blank\"><span class=\"uv-icon-attachment\"></span> {{ 'Download (as .zip)'|trans }}</a>
</div>
</div>
<% } %>
</div>
<% } %>

</div>
</div>
<% if(lastReply) { %>
<div class=\"uv-ticket-main\">
<div class=\"uv-ticket-strip\">
<span>
<span class=\"uv-margin-0 timeago\" data-timestamp=\"<%= lastReply.timestamp %>\" title=\"<%= lastReply.formatedCreatedAt %>\"><%= lastReply.formatedCreatedAt %></span>
- <%- lastReply.user.name %>
<span class=\"uv-ticket-strip-label\">
{{ 'made last reply'|trans }}
</span>
</span>
</div>
<div class=\"uv-ticket-main-lt\">
<% if (lastReply.user.smallThumbnail != null) { %>
<img class='border' src=\"{{ app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') }}<%= lastReply.user.smallThumbnail %>\"/>
<% } else { %>
<% if (lastReply.createdBy == 'customer') { %>
<img class='border' src=\"{{ asset(default_customer_image_path) }}\"/>
<% } else { %>
<img class='border' src=\"{{ asset(default_agent_image_path) }}\"/>
<% } %>
<% } %>
</div>
<div class=\"uv-ticket-main-rt\">
<% if(lastReply.createdBy == 'customer') { %>
<a href=\"{{ path('helpdesk_member_manage_customer_account') }}/<%= lastReply.user.id %>\" class=\"uv-ticket-member-name\">
<% } else { %>
<% if(lastReply.user) { %>
<a href=\"{{ path('helpdesk_member_account') }}/<%= lastReply.user.id %>\" class=\"uv-ticket-member-name\">
<% } else { %>
<a class=\"uv-ticket-member-name\">
<% } %>
<% } %>
<%- lastReply.user.name %>
</a>
<div class=\"message\">
<p>
<%= lastReply.reply %>
</p>
</div>

<% if(lastReply.attachments.length) { %>
<div class=\"uv-ticket-uploads\">
<h4>{{ 'Uploaded Files'|trans }}</h4>
<div class=\"uv-ticket-uploads-strip\">
<% _.each(lastReply.attachments, function(file) { %>
<a href=\"<%-file.downloadURL %>\" target =\"_blank\" class=\"uv-ticket-uploads-brick uv-no-pointer-events\" data-toggle=\"tooltip\" title=\"<%- file.name %>\">
<img src=\"<%-file.iconURL %>\" class=\"uv-auto-pointer-events\">
</a>
<% }) %>
</div>
<% if(lastReply.attachments.length> 1) { %>
<div class=\"thread-attachments-zip pull-left\">
<div class=\"uv-upload-actions\">
<a href=\"{{ path('helpdesk_member_ticket_download_attachment_zip') }}/<%= lastReply.id %>\" target=\"_blank\"><span class=\"uv-icon-attachment\"></span> {{ 'Download (as .zip)'|trans }}</a>
</div>
</div>
<% } %>
</div>
<% } %>

</div>
</div>
<% } %>
</div>
</div>
</div>
</script>
{# Ticket List Item View Template #}
<script id=\"ticket_list_item_tmp\" type=\"text/template\">
<td class=\"uv-width-140 uv-no-content\">
<span class=\"uv-list-ticket-priority\" style=\"<% if(priority) { %>background: <%=priority.colorCode %><% } %>;\"></span>
<label class=\"uv-vertical-align uv-margin-right-5\">
<div class=\"uv-checkbox\">
<input type=\"checkbox\" class=\"mass-action-checkbox\" value=\"<%= id %>\"/>
<span class=\"uv-checkbox-view\"></span>
</div>
</label>
<span class=\"uv-star <% if(isStarred) { %>uv-star-active<% } %> uv-margin-right-5\"></span>
<span data-index=\"source\">
<% if(source == 'email') { %>
<span class=\"uv-channel uv-channel-email uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Email\"></span>
<% } else if(source == 'facebook') { %>
<span class=\"uv-channel uv-channel-facebook uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Facebook\"></span>
<% } else if(source == 'twitter') { %>
<span class=\"uv-channel uv-channel-twitter uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Twitter\"></span>
<% } else if(source == 'binaka' || source == 'knock') { %>
<span class=\"uv-channel uv-channel-binaka uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Binaka\"></span>
<% } else if(source == 'api') { %>
<span class=\"uv-channel uv-channel-api uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"API\"></span>
<% } else if(source == 'formbuilder') { %>
<span class=\"uv-channel uv-channel-form-builder uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Formbuilder\"></span>
\t\t\t\t<% } else if(source == 'disqus-engage') { %>
<span class=\"uv-channel uv-channel-disqus-engage uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Disqus\"></span>
\t\t\t\t<% } else if(source == 'ebay') { %>
<span class=\"uv-channel uv-channel-ebay uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Ebay\"></span>
\t\t\t\t<% } else if(source == 'youtube') { %>
<span class=\"uv-channel uv-channel-youtube uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"Youtube\"></span>
<% } else { %>
<span class=\"uv-channel uv-channel-web uv-margin-right-5\" data-toggle=\"tooltip\" data-placement=\"bottom\" title=\"<%- source %>\"></span>
<% } %>
</span>
<span class=\"uv-quick-view-trigger\" data-id=\"<%= id %>\"></span>
</td>
<td data-value=\"{{ 'ID'|trans }}\" class=\"uv-width-100\">
<a href=\"<%= path %>\">
#<%= id %>
</a>
</td>
<td data-value=\"{{ 'Subject'|trans }}\">
<a href=\"<%= path %>\">
<%- subject && subject.length <= 300 ? subject : subject.substr(0, 300) + '...' %>
</a>
</td>
<td data-value=\"{{ 'Customer Name'|trans }}\" data-index=\"customer-name\">
<a href=\"<%= path %>\">
<%- customer.name %>
</a>
</td>
<td data-value=\"{{ 'Customer Email'|trans }}\" data-index=\"customer-email\">
<a href=\"<%= path %>\">
<%- customer.email %>
</a>
</td>
<td data-value=\"{{ 'Timestamp'|trans }}\" data-index=\"timestamp\">
<a href=\"<%= path %>\" class=\"timeago\" data-timestamp=\"<%= timestamp %>\" title=\"<%= formatedCreatedAt %>\">
<%= formatedCreatedAt %>
</a>
</td>
<td data-value=\"{{ 'Last Reply'|trans }}\" data-index=\"last-reply\">
<% if(lastReplyTime) { %>
<a href=\"<%= path %>\">
<%= lastReplyTime %>
</a>
<% } else { %>
{{ 'N/A'|trans }}
<% } %>
</td>
<td data-value=\"{{ 'Group'|trans }}\" data-index=\"group\">
<a href=\"<%= path %>\">
<% if(group) { %>
<%- group %>
<% } else { %>
{{ 'N/A'|trans }}
<% } %>
</a>
</td>
<td data-value=\"{{ 'Team'|trans }}\" data-index=\"team\">
<a href=\"<%= path %>\">
<% if(team) { %>
<%- team %>
<% } else { %>
{{ 'N/A'|trans }}
<% } %>
</a>
</td>
<td data-value=\"{{ 'Type'|trans }}\" data-index=\"type1\">
<a href=\"<%= path %>\">
<% if(type) { %>
<%- type %>
<% } else { %>
{{ 'N/A'|trans }}
<% } %>
</a>
</td>
<td data-value=\"{{ 'Replies'|trans }}\" data-index=\"replies\">
<a href=\"<%= path %>\">
<%= totalThreads %>
</a>
</td>
<td data-value=\"{{ 'Agent'|trans }}\" data-index=\"agent\">
<a href=\"<%= path %>\">
<% if(agent) { %>
<% if(agent.smallThumbnail != null) { %>
<img src=\"{{ app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') }}<%= agent.smallThumbnail %>\" alt=\"\"/>
<% } else { %>
<img src=\"{{ asset(default_agent_image_path) }}\" alt=\"\"/>
<% } %>
<%- agent.name %>
<% } else { %>
{{ 'Unassigned'|trans }}
<% } %>
</a>
</td>
</script>
<script type=\"text/javascript\">
var isPageJustLoaded = true;
var globalMessageResponse = \"\";
var currentUserId = \"{{ user_service.getCurrentUser().id }}\";
var pathToTicket = \"{{ path('helpdesk_member_ticket', {'ticketId': 'replaceId' }) }}\";
\$(() => {
\$('#before-filter-input').datetimepicker({
format: 'DD-MM-YYYY',
maxDate: 'now',
useCurrent: false,
});
\$('#after-filter-input').datetimepicker({
format: 'DD-MM-YYYY',
maxDate: 'now',
useCurrent: false,
});
// Ticket Model
var TicketModel = Backbone.Model.extend({
idAttribute: \"id\",
defaults: {
path: \"\",
},
urlRoot: \"{{ path('helpdesk_member_ticket_xhr') }}\"
});
// Ticket Label Model
var LabelModel = Backbone.Model.extend({
idAttribute: \"id\",
defaults: {
count: 0,
},
parse: function (resp, options) {
return JSON.parse(resp.label);
},
urlRoot: \"{{ path('helpdesk_member_ticket_label_xhr') }}\"
});
// Ticket Quick View Model
var TicketQuickViewModel = Backbone.Model.extend({
idAttribute: \"id\",
defaults: {
path: \"\",
isSynced: false
}
});
// Side Filter Model
var SideFilterModel = Backbone.Model.extend({
updateModel: function(type,json) {
if(this.has(type)) {
context = this.get(type)
savedOptionsIds = [];
_.each(context, function (option) {
savedOptionsIds.push(parseInt(option.id))
})
if(jQuery.inArray(parseInt(json.id), savedOptionsIds) == -1) {
context.push(json);
this.set(type, context)
}
} else {
this.set(type, [json])
}
},
loadFilterOptions: function(data) {
var self = this;
\$.ajax({
url : \"{{ path('helpdesk_member_ticket_collection_load_filter_options_xhr') }}\",
type : 'POST',
data: data,
dataType : 'json',
success : function(response) {
_.each(response,function(filter,key) {
_.each(filter, function (item) {
self.updateModel(key,item)
})
})
sideFilter.render();
},
error: function (xhr) {
if(url = xhr.getResponseHeader('Location'))
window.location = url;
}
});
}
});
// Ticket Label Collection
var LabelCollection = Backbone.Collection.extend({
model: LabelModel,
isLabelExist: function(labelName, labelId) {
var flag = 1;
_.each(this.models, function (item) {
if(item.get('name').toUpperCase() == labelName.toUpperCase() && item.id != labelId)
flag = 0;
}, this);
return flag;
}
});
// Ticket Collection
var TicketCollection = AppCollection.extend({
model: TicketModel,
url: \"{{ path('helpdesk_member_ticket_collection_xhr') }}\",
filterParameters: {
label: \"\",
new: \"\",
unassigned: \"\",
notreplied: \"\",
mine: \"\",
starred: \"\",
trashed: \"\",
label: \"\",
status: \"\",
search: \"\",
agent: \"\",
customer: \"\",
priority: \"\",
type: \"\",
group: \"\",
team: \"\",
tag: \"\",
mailbox : \"\",
source : \"\",
after: \"\",
before: \"\",
repliesLess: \"\",
repliesMore: \"\",
},
parseRecords: function (response, options) {
return response.tickets;
},
syncData: function() {
app.appView.showLoader();
\$('.select-all-checkbox').prop('checked', false);
this.fetch({
data: this.getValidParameters(),
reset: true,
success: function(model, response) {
ticketQuickViewCollection.reset()
app.appView.hideLoader();
var ticketListView = new TicketList();
app.pager.paginationData = response.pagination;
var url = app.pager.paginationData.url;
if(ticketCollection.length == 0 && app.pager.paginationData.current != \"0\")
router.navigate(url.replace('replacePage', app.pager.paginationData.last),{trigger: true});
else {
app.pager.render();
statusListDetails = response.tabs;
labelDetails = response.labels;
labelListView.render();
}
if (globalMessageResponse) {
app.appView.renderResponseAlert(globalMessageResponse);
}
globalMessageResponse = null;
sideFilter.backToFilter()
},
error: function (model, xhr, options) {
app.appView.hideLoader();
if(url = xhr.getResponseHeader('Location'))
window.location = url;
}
});
},
batchOperation: function(data) {
var self = this;
app.appView.showLoader();
\$.ajax({
url : \"{{ path('helpdesk_member_ticket_collection_mass_action_xhr') }}\",
type : 'POST',
data : {data : data},
dataType : 'json',
success : function(response) {
app.appView.hideLoader();
globalMessageResponse = response;
self.syncData();
},
error: function (xhr) {
if(url = xhr.getResponseHeader('Location'))
window.location = url;
var response = warningResponse;
if(xhr.responseJSON)
response = xhr.responseJSON;
app.appView.hideLoader();
app.appView.renderResponseAlert(response);
\$('.mass-action-checkbox').prop('checked', false);
}
});
}
});
// Ticket Quick View Collection
var TicketQuickViewCollection = Backbone.Collection.extend({
model: TicketQuickViewModel,
isModelSynced: function(id) {
if (model = this.get(id)) {
if (parseInt(model.attributes.isSynced)) {
return model;
}
}
return false;
},
initialize: function() {
_.bindAll(this, 'getNextPrev', 'nextElement', 'previousElement');
},
getNextPrev : function(id) {
var data = {};
currentModel = ticketQuickViewCollection.get(id)
data['next'] = (model = this.nextElement(currentModel)) ? model.id : 0;
data['previous'] = (model = this.previousElement(currentModel)) ? model.id : 0;
return data;
},
nextElement: function(model) {
var index = ticketQuickViewCollection.indexOf(model);
if ((index + 1) === ticketQuickViewCollection.length)
return 0;
return ticketQuickViewCollection.at(index + 1);
},
previousElement: function(model) {
var index = ticketQuickViewCollection.indexOf(model);
if (index === 0 )
return 0;
return ticketQuickViewCollection.at(index - 1);
}
});
// Filter
var Filter = app.Filter.extend({
defaultSortIndex: 'ticket.updatedAt',
sortText: \"{% trans %}Sort By:{% endtrans %} \",
defaultSortText: \"{% trans %}Sort By:{% endtrans %} {% trans %}Last Replied{% endtrans %}\",
template : _.template(\$(\"#ticket_list_sorting_tmp\").html()),
events : {
'keyup .uv-search-inline' : 'search',
'change .asset-visibility input[type=\"checkbox\"]': 'filterAssetsVisibility'
},
filterAssetsVisibilityOnLoad: function() {
if(localStorage.getItem('assets-visibility')) {
var assets = JSON.parse(localStorage.getItem('assets-visibility'));
\$.each(assets, function(asset, assetVal) {
if(assetVal) {
\$('span[data-index=\"' + asset + '\"], td[data-index=\"' +asset + '\"], th[data-index=\"' + asset + '\"]').show()
\$('#' + asset).prop('checked', true);
} else {
\$('span[data-index=\"' + asset + '\"], td[data-index=\"' +asset + '\"], th[data-index=\"' + asset + '\"]').hide()
\$('#' + asset).prop('checked', false);
}
})
}
},
filterAssetsVisibility: function(e) {
var assets = {};
\$('.asset-visibility input').each(function() {
var asset = \$(this).val();
if(\$(this).is(':checked')) {
assets[asset] = 1;
\$('span[data-index=\"' + asset + '\"], td[data-index=\"' + asset + '\"], th[data-index=\"' + asset + '\"]').show()
} else {
assets[asset] = 0;
\$('span[data-index=\"' + asset + '\"], td[data-index=\"' + asset + '\"], th[data-index=\"' + asset + '\"]').hide()
}
});
localStorage.setItem('assets-visibility', JSON.stringify(assets));
},
search : _.debounce(function(e) {
this.collection.reset();
this.collection.state.currentPage = null;
this.collection.filterParameters.search = Backbone.\$(e.target).val();
var queryString = app.appView.buildQuery(\$.param(this.collection.getValidParameters()));
router.navigate(queryString,{trigger: true});
}, 1000)
});
// Side Filter View
var SideFilter = Backbone.View.extend({
el: \$(\".uv-filter-view\"),
isRecurrsiveCalls: 0,
isReadyFlag: 0,
appliedFilterOptions: {},
tempAppliedFilterOptions: {},
events: {
'change #saved-filter': 'applySavedFilter',
'input .uv-field-block input' : 'searchFilterOption',
'click .uv-dropdown-list li' : 'applyFilter',
'dp.change .range input': 'applyFilter',
'click .uv-filtered-tags .uv-btn-tag' : 'removeFilter',
'change .custom-filter' : 'filterByCustom',
'change #repliesLess-filter-input' : 'filterByRepliesLessThan',
'change #repliesMore-filter-input' : 'filterByRepliesMoreThan',
'keyup .search-custom, change .search-custom' : 'filterByCustom',
'click .new-saved-reply, .edit-saved-reply, .uv-filter-paper .uv-customize': 'addEditSavedReply',
'click .back-to-filter': 'backToFilter',
'click .uv-filter-edit .uv-btn-tag': 'removeSavedFilterOption',
'click .uv-filter-edit .save-filter, .uv-filter-edit .update-filter' : \"saveSavedFilter\",
'click .uv-filter-edit .uv-action-buttons .uv-btn-remove': 'removeSavedFilter'
},
loaderTemplate: _.template(\$(\"#loader-tmp\").html()),
addEditSavedReplyTemplate: _.template(\$(\"#add_edit_saved_filter_tmp\").html()),
checkOptionAvailable: function() {
this.isReadyFlag = 0;
var self = this;
var fetchOptions = {};
_.each(ticketCollection.filterParameters, function (filter,key) {
if(jQuery.inArray(key, ['customer','tag','label']) !== -1) {
if(filter != null && filter != '') {
filter = filter.split(',');
if(typeof fetchOptions[key] === 'undefined')
fetchOptions[key] = [];
savedOptionsIds = [];
if(sideFilterModel.has(key)) {
_.each(sideFilterModel.get(key), function (option) {
savedOptionsIds.push(parseInt(option.id))
})
}
_.each(filter, function (item) {
if(jQuery.inArray(parseInt(item), savedOptionsIds) == -1) {
fetchOptions[key].push(parseInt(item));
self.isReadyFlag = 1;
}
})
}
}
});
return fetchOptions;
},
render: function() {
fetchOptions = this.checkOptionAvailable();
if(this.isReadyFlag && !this.isRecurrsiveCalls) {
this.isReadyFlag = 0;
this.isRecurrsiveCalls = 1;
sideFilterModel.loadFilterOptions(fetchOptions)
} else {
var appliedFilterOptions = {};
\$('.uv-filtered-tags').html(\"\")
var self = this;
var displayFlag = 0;
_.each(ticketCollection.filterParameters, function (filter, key) {
if(jQuery.inArray(key, ['customer', 'agent', 'priority', 'type', 'group', 'team', 'tag', 'mailbox', 'source', 'after', 'before', 'repliesLess', 'repliesMore']) !== -1) {
if(filter != null && filter != '') {
displayFlag = 1;
filter = filter.split(',');
appliedFilterOptions[key] = {'name': key.charAt(0).toUpperCase() + key.slice(1)};
appliedFilterOptions[key]['options'] = [];
_.each(filter, function (value) {
if(key == 'after' || key == 'before' || key == 'repliesLess' || key == 'repliesMore') {
\$(\"#\" + key + \"-filter-input\").val(filter)
appliedFilterOptions[key]['options'].push({'id': filter, 'name': filter});
} else {
savedOptions = sideFilterModel.get(key)
_.each(savedOptions, function (item) {
if(item.id == value) {
appliedFilterOptions[key]['options'].push({'id': item.id, 'name': item.name});
parent = \$('#'+key+'-filter')
parent.find('.uv-filtered-tags').append(\"<a class='uv-btn-tag' href='#' data-id='\" + item.id + \"'>\" + item.name + \"<span class='uv-icon-remove-dark'></span></a>\")
parent.find('input').val('')
}
})
}
});
}
} else if(jQuery.inArray(key, ['new','unassigned','notreplied','mine','starred','trashed']) !== -1) {
if(filter != null && filter != '') {
displayFlag = 1;
appliedFilterOptions[key] = {'name': \"{{ 'Label'|trans }}\"};
appliedFilterOptions[key]['options'] = [];
var optionName = (key == 'mine') ? \"{% trans %}Assigned to me{% endtrans %}\" : key.charAt(0).toUpperCase() + key.slice(1);
appliedFilterOptions[key]['options'].push({'id': key, 'name': optionName});
} else {
if(!ticketCollection.filterParameters.new && !ticketCollection.filterParameters.unassigned && !ticketCollection.filterParameters.notreplied && !ticketCollection.filterParameters.mine && !ticketCollection.filterParameters.starred && !ticketCollection.filterParameters.trashed &&! ticketCollection.filterParameters.label) {
appliedFilterOptions['all'] = {'name': \"{{ 'Label'|trans }}\"};
appliedFilterOptions['all']['options'] = [];
appliedFilterOptions['all']['options'].push({'id': 1, 'name': \"{{ 'All'|trans }}\"});
}
}
} else if(key == 'label') {
if(filter != null && filter != '') {
displayFlag = 1;
var labelModel = labelCollection.get(filter);
appliedFilterOptions[key] = {'name': \"{{ 'Label'|trans }}\"};
appliedFilterOptions[key]['options'] = [];
if(labelModel) {
appliedFilterOptions[key]['options'] = [];
appliedFilterOptions[key]['options'].push({'id': labelModel.attributes.id, 'name': labelModel.attributes.name});
} else {
savedOptions = sideFilterModel.get(key)
_.each(savedOptions, function (item) {
if(item.id == filter) {
appliedFilterOptions[key]['options'].push({'id': item.id, 'name': item.name});
}
});
}
} else {
if(!ticketCollection.filterParameters.new && !ticketCollection.filterParameters.unassigned && !ticketCollection.filterParameters.notreplied && !ticketCollection.filterParameters.mine && !ticketCollection.filterParameters.starred && !ticketCollection.filterParameters.trashed &&! ticketCollection.filterParameters.label) {
appliedFilterOptions['all'] = {'name': \"{{ 'Label'|trans }}\"};
appliedFilterOptions['all']['options'] = [];
appliedFilterOptions['all']['options'].push({'id': 1, 'name': \"{{ 'All'|trans }}\"});
}
}
} else if(key == 'status') {
appliedFilterOptions[key] = {'name': \"{{ 'Status'|trans }}\"};
appliedFilterOptions[key]['options'] = []
if(filter != null && filter != '' && filter != 1) {
displayFlag = 1;
appliedFilterOptions[key]['options'].push({'id': filter, 'name': \$(\".status-list li a[data-id='\" + filter + \"'] .name\").text().trim()});
} else {
appliedFilterOptions[key]['options'].push({'id': 1,'name': \"{{ 'Open'|trans }}\"});
}
} else if(key == 'search') {
if(filter != null && filter != '') {
displayFlag = 1;
appliedFilterOptions[key] = {'name': \"{{ 'Search Query'|trans }}\"};
appliedFilterOptions[key]['options'] = [];
appliedFilterOptions[key]['options'].push({'id': filter, 'name': filter});
}
} else if(key == 'custom') {
if(filter != null && filter != '') {
self.\$el.find('[data-filter=\"custom\"]').remove();
displayFlag = 1;
var realKey = key;
var checkBoxStore = Array();
var dataValueValueSeprator = '_';
var columnSeperator = '|';
var multiOptions = filter.split(columnSeperator);
var multiKeyValue, multiKeyValueValue, ele, newEle;
_.each(multiOptions, function(valueData, indexData) {
if(!valueData)
return;
multiKeyValue = valueData.split(dataValueValueSeprator);
multiKeyValueValue = multiKeyValue[1].split(',');
eleSelector = '[data-value=\"' + multiKeyValue[0] + '\"]';
ele = \$(eleSelector);
if(ele[0].type == 'radio') {
var dataValue = multiKeyValue[0];
name = ele.parents('.uv-element-block:not(.radio)').find('label:first').text().trim()
value = \$(eleSelector + '[value=\"' + multiKeyValue[1] + '\"]').parent().next().text();
appliedFilterOptions['z-'+dataValue] = {'name': name, 'type': 'radio'};
appliedFilterOptions['z-'+dataValue]['options'] = [];
appliedFilterOptions['z-'+dataValue]['options'].push({'id': multiKeyValue[1], 'name': value});
} else if(ele[0].type == 'checkbox') {
var dataValue = multiKeyValue[0];
if(\$.inArray(dataValue, checkBoxStore) >= 0)
return;
checkBoxStore.push(dataValue);
name = ele.parents('.uv-element-block:not(.checkbox)').find('label:first').text().trim()
appliedFilterOptions['z-'+dataValue] = {'name': name, 'type': 'checkbox'};
appliedFilterOptions['z-'+dataValue]['options'] = [];
var optionName, optionValue;
_.each(multiKeyValueValue, function(value) {
newEle = \$(eleSelector + '[value=\"' + value + '\"]')
optionValue = dataValue + dataValueValueSeprator + newEle.val();
optionName = newEle.parent().next().text();
if(optionValue && optionName) {
appliedFilterOptions['z-'+dataValue]['options'].push({'id': value, 'name': optionName});
}
});
} else if(ele[0].type == 'select-multiple') {
var dataValue = multiKeyValue[0];
filter = multiKeyValueValue;
key = ele.attr('id');
name = ele.parents('.uv-element-block').find('label:first').text().trim()
appliedFilterOptions['z-'+dataValue] = {'name': name, 'type': 'select-multiple'};
appliedFilterOptions['z-'+dataValue]['options'] = [];
_.each(filter, function (value) {
var optionName;
if(optionName = \$(\"#\"+key+\" option[value='\" + value + \"']\").text()) {
appliedFilterOptions['z-'+dataValue]['options'].push({'id': value, 'name': optionName});
}
});
} else if(ele[0].type == 'text' || ele[0].type == 'number') {
filter = multiKeyValue[1];
if(filter != null && filter != '') {
filter = filter.replace(/\\+/g,' ');
displayFlag = 1;
var dataValue = ele.attr('data-value');
name = ele.parents('.uv-element-block').find('label:first').text().trim()
appliedFilterOptions['z-'+dataValue] = {'name': name, 'type': ele[0].type};
appliedFilterOptions['z-'+dataValue]['options'] = [];
appliedFilterOptions['z-'+dataValue]['options'].push({'id': 1, 'name': filter});
}
}
})
}
}
if('after' == key || 'before' == key || 'repliesLess' == key || 'repliesMore' == key) {
\$('#'+ key +'-filter-input').val(filter);
}
})
if(displayFlag) {
self.\$el.find('.uv-filter-options .uv-action-buttons').html(\"\")
if(\$(\"#saved-filter\").val() != null && \$(\"#saved-filter\").val() != '' && Backbone.history.getFragment() == userFilters[\$(\"#saved-filter\").val()]['route']) {
self.\$el.find('.uv-filter-options .uv-action-buttons').append(\"<a class='uv-btn edit-saved-reply' href='#'>{{ 'Edit'|trans }}</a>\").show();
\$('.uv-filter-paper .uv-customize').show()
} else {
self.\$el.find('.uv-filter-options .uv-action-buttons').append(\"<a class='uv-btn new-saved-reply' href='#'>{{ 'New'|trans }}</a>\").show();
if(\$(\"#saved-filter\").val() != null && \$(\"#saved-filter\").val() != '') {
self.\$el.find('.uv-filter-options .uv-action-buttons').append(\"<a class='uv-btn edit-saved-reply' href='#'>{{ 'Update'|trans }}</a>\").show();
\$('.uv-filter-paper .uv-customize').show()
} else {
\$('.uv-filter-paper .uv-customize').hide()
}
}
} else {
\$('.uv-filter-paper .uv-customize').hide()
}
this.appliedFilterOptions = appliedFilterOptions;
this.tempAppliedFilterOptions = jQuery.extend(true, {}, appliedFilterOptions);
}
},
searchFilterOption: function(e) {
self = this;
currentElement = Backbone.\$(e.currentTarget);
dropdown = currentElement.siblings('.uv-dropdown-list');
var filterType = currentElement.attr('data-filter-type');
if(jQuery.inArray(filterType, ['customer', 'tag']) !== -1) {
self.searchFilterXhr(currentElement);
}
},
searchFilterXhr: _.debounce(function(currentElement) {
var parent = currentElement.parent();
if(\$('.uv-dropdown-other.uv-dropdown-btn-active').parent().attr('id') != parent.attr('id'))
return;
parent.find(\"li:not(.uv-no-results, .uv-filter-info)\").remove();
parent.find(\".uv-filter-info\").show()
if(currentElement.val().length > 1) {
parent.append(this.loaderTemplate())
parent.find('.uv-filter-info').text(\"{% trans %}Searching{% endtrans %} ...\")
if(self.xhrReq)
self.xhrReq.abort();
self.xhrReq = \$.ajax({
url : \"{{ path('helpdesk_member_ticket_collection_search_filter_options_xhr') }}\",
type : 'GET',
data: {\"type\" : currentElement.attr('data-filter-type'), \"query\" : currentElement.val(), 'not' : ticketCollection.filterParameters[currentElement.attr('data-filter-type')]},
dataType : 'json',
success : function(response) {
self.xhrReq = 0;
parent.find('.uv-loader').remove()
parent.find('.uv-filter-info').text(\"{{ 'Type atleast 2 letters'|trans }}\").hide();
if(response.length == 0) {
parent.find('.uv-no-results').show()
} else {
parent.find('.uv-no-results').hide();
_.each(response, function(item) {
if(currentElement.attr('data-filter-type') == 'customer') {
var img = item.smallThumbnail ? \"{{ app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') }}\"+item.smallThumbnail : \"{{ asset(default_customer_image_path)}}\";
parent.find('.uv-dropdown-list ul').append(\"<li data-id='\" + item.id + \"'><img src='\" + img + \"'/>\" + item.name + \"</li>\")
} else
parent.find('.uv-dropdown-list ul').append(\"<li data-id='\" + item.id + \"'>\" + item.name + \"</li>\")
});
}
},
error: function (xhr) {
self.xhrReq = 0;
parent.find('.uv-loader').remove()
parent.find('.uv-no-results').hide();
parent.find('.uv-filter-info').text(\"{{ 'Type atleast 2 letters'|trans }}\").show();
if(url = xhr.getResponseHeader('Location'))
window.location = url;
}
});
} else {
parent.find('.uv-no-results').hide();
}
},1000),
applySavedFilter: function(e) {
var element = Backbone.\$(e.currentTarget);
if(element.val() != \"\") {
var element = Backbone.\$(e.currentTarget);
router.navigate(userFilters[element.val()]['route'], {trigger: true});
} else {
router.navigate('', {trigger: true});
}
},
applyFilter: function(e) {
currentElement = Backbone.\$(e.currentTarget);
if(currentElement.attr(\"data-id\")) {
var flag = 1;
parent = currentElement.parents(\".uv-field-block\");
filterType = parent.find('input').attr('data-filter-type');
if(filterType == \"customer\" || filterType == 'tag') {
sideFilterModel.updateModel(filterType, {'id': currentElement.attr('data-id'), 'name': currentElement.text()})
parent.find(\".uv-no-results\").hide()
parent.find(\".uv-filter-info\").show().text(\"{{ 'Type atleast 2 letters'|trans }}\")
parent.find(\"li:not(.uv-no-results, .uv-filter-info)\").remove();
} else {
if(ticketCollection.filterParameters[filterType]) {
ids = ticketCollection.filterParameters[filterType].split(',')
if(jQuery.inArray(currentElement.attr('data-id'), ids) !== -1)
flag = 0;
}
}
parent.find('input').val('')
if(jQuery.inArray(filterType, ['agent', 'priority', 'type', 'group', 'team', 'mailbox', 'source']) !== -1) {
parent.find(\"li:not(.uv-no-results)\").show()
}
if(flag) {
parent.find('.uv-filtered-tags').append(\"<a class='uv-btn-tag' href='#' data-id='\" + currentElement.attr('data-id') + \"'>\"+currentElement.text()+\"<span class='uv-icon-remove-dark'></span></a>\")
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters[filterType] = this.joinTagValues(parent.find(\".uv-filtered-tags\"));
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, {trigger: true});
}
} else {
filterType = currentElement.attr('data-filter-type');
if(filterType == 'before' || filterType == \"after\") {
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters[filterType] = currentElement.val();
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, {trigger: true});
}
}
},
removeFilter: function(e) {
e.preventDefault()
currentElement = Backbone.\$(e.currentTarget);
filterType = currentElement.parents('.uv-field-block').find('input').attr('data-filter-type')
var options = ticketCollection.filterParameters[filterType];
options = options.split(',');
var index = options.indexOf(currentElement.attr('data-id'));
options.splice(index, 1);
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters[filterType] = options.join(',');
currentElement.remove()
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, {trigger: true});
},
joinTagValues: function(parent) {
var ids = new Array();
parent.find('.uv-btn-tag').each(function() {
ids.push(\$(this).attr('data-id'))
});
return ids.join();
},
filterByRepliesMoreThan: _.debounce(function(e) {
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters.repliesMore = \$(e.target).val();
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, { trigger: true });
}, 1000),
filterByRepliesLessThan: _.debounce(function(e) {
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters.repliesLess = \$(e.target).val();
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, { trigger: true });
}, 1000),
filterByCustom: _.debounce(function(e) {
var custom = '';
var checkBoxStore = Array();
var indexValueSeperator = '_';
var columnSeperator = '|';
Backbone.\$('.custom-filter').each(function(){
if(\$(this).context.type == 'radio' && \$(this).is(':checked')) {
custom += \$(this).attr('data-value') + indexValueSeperator + \$(this).val() + columnSeperator;
} else if(\$(this).context.type == 'checkbox' && \$(this).is(':checked')) {
var checkboxValue = Array();
var dataValue = \$(this).attr('data-value');
if(\$.inArray(dataValue, checkBoxStore) >= 0)
return;
\$.each(\$('[data-value=\"'+ dataValue +'\"]:checked'), function() {
checkboxValue.push(\$(this).val());
});
checkBoxStore.push(dataValue);
custom += dataValue + indexValueSeperator + checkboxValue.join() + columnSeperator;
} else if(\$(this).context.type == 'select-multiple' && \$(this).val()) {
custom += \$(this).attr('data-value') + indexValueSeperator + \$(this).val().join() + columnSeperator;
}
})
Backbone.\$('.search-custom').each(function(){
if(\$(this).val()){
custom += \$(this).attr('data-value') + indexValueSeperator + \$(this).val() + columnSeperator;
}
})
custom = custom.replace(/\\|\$/, '');
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters.custom = custom;
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString,{trigger: true});
}, 1000),
backToFilter: function(e) {
if(e)
e.preventDefault()
this.\$el.find('.uv-filter-options').show()
this.\$el.find('.uv-filter-edit').hide()
},
addEditSavedReply: function(e) {
e.preventDefault()
var context = {};
this.tempAppliedFilterOptions = jQuery.extend(true, {}, this.appliedFilterOptions);
if(Backbone.\$(e.currentTarget).is('.new-saved-reply')) {
context = {'id': 0, 'name': '', 'is_default': 0, 'filters': this.tempAppliedFilterOptions};
} else {
context = userFilters[\$(\"#saved-filter\").val()];
context.filters = this.tempAppliedFilterOptions;
userFilters[\$(\"#saved-filter\").val()]
}
\$('.uv-filter-edit').html('')
\$('.uv-filter-edit').append(this.addEditSavedReplyTemplate(context));
this.\$el.find('.uv-filter-options').hide()
this.\$el.find('.uv-filter-edit').show()
},
removeSavedFilterOption: function(e) {
e.preventDefault()
var parent = Backbone.\$(e.currentTarget).parents('.uv-element-block');
var elementIndex = Backbone.\$(e.currentTarget).index();
var filterType = parent.attr('data-filter');
var filterId = Backbone.\$(e.currentTarget).attr('data-id');
delete this.tempAppliedFilterOptions[filterType]['options'][elementIndex]
Backbone.\$(e.currentTarget).remove()
if(!parent.find('.uv-btn-tag').length) {
parent.remove()
delete this.tempAppliedFilterOptions[filterType];
}
if(this.getSavedFilterRoute() == '') {
this.backToFilter();
}
},
saveSavedFilter: function(e) {
e.preventDefault()
if(Backbone.\$(e.currentTarget).hasClass('save-filter'))
this.saveFilterAjax('POST')
else {
this.saveFilterAjax('PUT')
}
},
saveFilterAjax: function(method) {
var inputElement = \$('.uv-filter-edit input.name');
inputElement.removeClass('uv-field-error');
\$('.uv-field-message').remove()
if(inputElement.val() != undefined && inputElement.val() == '') {
inputElement.addClass('uv-field-error');
inputElement.parent().after(\"<span class='uv-field-message'>{{ 'This field is mandatory'|trans }}</span>\");
} else {
var data = \$('.uv-filter-edit form').serializeObject();
data['route'] = this.getSavedFilterRoute();
app.appView.showLoader();
self = this;
\$.ajax({
url : \"{{ path('helpdesk_member_saved_filters_xhr') }}\",
type : method,
data: data,
dataType : 'json',
success : function(response) {
app.appView.hideLoader();
userFilters[response.filter.id] = response.filter;
\$(\"#saved-filter\").html(\"<option value=''>-- {{ 'Saved Filter'|trans }} --</option>\")
_.each(userFilters, function(filter, key) {
if(response.filter.is_default && filter.id != response.filter.id)
userFilters[key]['is_default'] = 0;
var selected = '';
if(response.filter.id == filter.id)
selected = \"selected\";
\$(\"#saved-filter\").append(\"<option value='\" + filter.id + \"' selected='\" + selected + \"''>\" + filter.name + \"</option>\")
})
\$(\"#saved-filter\").val(response.filter.id)
app.appView.renderResponseAlert(response);
self.render();
self.backToFilter();
},
error: function (xhr) {
app.appView.hideLoader();
if(url = xhr.getResponseHeader('Location'))
window.location = url;
}
});
}
},
getSavedFilterRoute: function() {
var filterParameters = {};
temp = [];
_.each(this.tempAppliedFilterOptions, function (filter, key) {
if(jQuery.inArray(key, ['customer', 'agent', 'priority', 'type', 'group', 'team', 'tag', 'mailbox', 'source', 'after', 'before', 'repliesLess', 'repliesMore']) !== -1) {
var ids = [];
_.each(filter['options'], function (item) {
ids.push(item.id)
});
filterParameters[key] = ids.join(',')
} else if(jQuery.inArray(key, ['new','unassigned','notreplied','mine','starred','trashed']) !== -1) {
filterParameters[key] = 1;
} else if(jQuery.inArray(key, ['label', 'status', 'search']) !== -1) {
_.each(filter['options'], function (item) {
filterParameters[key] = item.id;
});
} else {
custom = key.split(\"z-\")
tempKey = custom[1];
if(filter.type == 'text' || filter.type == 'number') {
_.each(filter['options'], function (item) {
temp.push(tempKey + '_' + item.name)
});
} else if(filter.type == 'radio') {
var ids = [];
_.each(filter['options'], function (item) {
ids.push(item.id)
});
temp.push(tempKey + '_' + ids.join(','))
} else if(filter.type == 'checkbox' || filter.type == 'select-multiple') {
var ids = [];
_.each(filter['options'], function (item) {
ids.push(item.id)
});
temp.push(tempKey + '_' + ids.join(','))
}
}
})
if(temp.length)
filterParameters['custom'] = temp.join('|');
return app.appView.buildQuery(\$.param(filterParameters));
},
removeSavedFilter: function(e) {
e.preventDefault()
self = this;
app.appView.showLoader();
\$.ajax({
url : \"{{ path('helpdesk_member_saved_filters_xhr') }}/\" + \$(\"#saved-filter\").val(),
type : 'DELETE',
dataType : 'json',
success : function(response) {
app.appView.hideLoader();
delete userFilters[\$(\"#saved-filter\").val()];
\$(\"#saved-filter\").html(\"<option value=''>-- {{ 'Saved Filter'|trans }} --</option>\")
_.each(userFilters, function(filter, key) {
\$(\"#saved-filter\").append(\"<option value='\" + filter.id + \"'>\" + filter.name + \"</option>\")
})
\$(\"#saved-filter\").val('')
app.appView.renderResponseAlert(response);
self.render();
self.backToFilter();
},
error: function (xhr) {
app.appView.hideLoader();
if(url = xhr.getResponseHeader('Location'))
window.location = url;
}
});
}
});
// Ticket Label Item View
var LabelItemView = Backbone.View.extend({
tagName: 'li',
className: 'uv-customize-wrapper',
template: _.template(\$(\"#custom_label_tmp\").html()),
events: {
'click .delete': 'confirmRemove',
'click .label-color.dropdown .fa-caret-down' : 'showUpdateLabelPopup'
},
render: function() {
this.\$el.html(this.template(this.model.toJSON()));
if (ticketCollection.filterParameters.label != '') {
if (ticketCollection.filterParameters.label == this.model.id) {
this.\$el.find('a').addClass('uv-aside-active');
}
}
return this;
}
});
// Ticket List Item View
var TicketItem = Backbone.View.extend({
tagName: \"tr\",
template: _.template(\$(\"#ticket_list_item_tmp\").html()),
events: {
'click .uv-star': \"updateStar\",
},
render: function () {
this.model.set({
path: pathToTicket.replace('replaceId', this.model.attributes.id)
});
this.\$el.html(this.template(this.model.toJSON()));
if (this.model.attributes.isAgentView != true) {
this.\$el.addClass('unread')
}
if (!this.model.attributes.agent) {
this.\$el.addClass('not-assigned')
}
return this;
},
updateStar: function(e) {
e.preventDefault();
if (Backbone.\$(e.currentTarget).hasClass('uv-star-active')) {
Backbone.\$(e.currentTarget).removeClass('uv-star-active');
} else {
Backbone.\$(e.currentTarget).addClass('uv-star-active');
}
this.model.save({
id: this.model.id
}, {
patch: true,
url: \"{{ path('helpdesk_member_bookmark_ticket_xhr') }}\",
success: function (model, response, options) {},
error: function (model, xhr, options) {
if (url = xhr.getResponseHeader('Location')) {
window.location = url;
}
}
});
}
});
// Ticket List View
var TicketList = Backbone.View.extend({
el: \$(\".uv-table table\"),
initialize: function() {
this.render();
},
events: {
'change .mass-action-checkbox' : 'showBulkOptions',
},
showBulkOptions: function() {
var count = 0;
this.\$el.find('.mass-action-checkbox').each(function() {
if (\$(this).is(':checked')) {
count++;
}
});
if (count == \$('.mass-action-checkbox').length) {
\$('.select-all-checkbox').prop('checked', true);
} else {
\$('.select-all-checkbox').prop('checked', false);
}
if (count) {
\$('.uv-action-bar .filter').parent().hide();
\$('.uv-action-bar .mass-action').parent().addClass(\"uv-width-100\").show();
\$('.uv-action-bar-col-rt').hide()
} else {
\$('.uv-action-bar .mass-action').parent().removeClass(\"uv-width-100\").hide();
\$('.uv-action-bar .filter').parent().show();
\$('.uv-action-bar-col-rt').show();
}
},
render: function () {
this.\$el.find('tbody').html('');
if (ticketCollection.length) {
\$('.select-all-checkbox').prop( \"disabled\", false );
_.each(ticketCollection.models, function (item) {
ticketQuickViewCollection.add(new TicketQuickViewModel({id: item.id}))
this.renderTicket(item);
}, this);
} else {
\$('.select-all-checkbox').prop( \"disabled\", true );
this.\$el.find('tbody').append(\"<tr style='text-align: center;'><td colspan='11'>{% trans %}No Record Found{% endtrans %}</td></tr>\")
}
filter.filterAssetsVisibilityOnLoad()
app.appView.relativeTime()
},
renderTicket: function (item) {
var ticketItem = new TicketItem({
model: item
});
this.\$el.find('tbody').append(ticketItem.render().el);
}
});
// Ticket Label List View
var LabelListView = Backbone.View.extend({
el: \$(\".uv-aside\"),
template: _.template(\$(\"#predefined_label_tmp\").html()),
statusTemplate: _.template(\$(\"#ticket_status_list_tmp\").html()),
addEditLabelTemplate: _.template(\$(\"#add_edit_label_tmp\").html()),
events: {
'click .status-list li a': \"filterByStatus\",
'click .add-new-label, .uv-customize': 'addEditLabel',
'click #back-to-labels': 'backToLabels',
'click .uv-color-block': 'setLabelColor',
'click .add-update-btn': 'saveLabel',
'click .uv-add-edit-label .uv-btn-remove': 'removeLabel'
},
render: function() {
var active = \"\";
if (ticketCollection.filterParameters.new != '') {
active = \"new\";
} else if (ticketCollection.filterParameters.unassigned != '') {
active = \"unassigned\";
} else if (ticketCollection.filterParameters.notreplied != '') {
active = \"notreplied\";
}
if (ticketCollection.filterParameters.mine != '') {
active = \"mine\";
} else if (ticketCollection.filterParameters.starred != '') {
active = \"starred\";
} else if (ticketCollection.filterParameters.trashed != '') {
active = \"trashed\";
} else if (ticketCollection.filterParameters.label != '') {
active = \"label\";
}
var data = {
'labelDetails' : labelDetails,
'active' : active
}
this.\$el.find('.predefined-label-list').html(this.template(data));
labelCollection.reset();
labelCollection.set(labelDetails.custom);
this.updateMassLabelList()
},
updateMassLabelList: function() {
this.\$el.find('.uv-aside-custom').html('');
var labelOptionHtml = \"\";
if(labelCollection.length) {
_.each(labelCollection.models, function (item) {
this.renderLabelItem(item);
labelOptionHtml = labelOptionHtml + \"<li data-index='\" + item.id + \"'><a href='#'>\" + item.attributes.name + \"</a></li>\";
}, this);
}
labelOptionHtml = labelOptionHtml ? labelOptionHtml : \"<li data-index='0'>{{ 'No Label Created'|trans }}</li>\";
\$(\".mass-action ul.label\").html(labelOptionHtml);
this.renderStatus();
},
renderLabelItem : function (item) {
var labelItem = new LabelItemView({
model: item
});
this.\$el.find('.uv-aside-custom').append(labelItem.render().el);
},
renderStatus : function() {
if(typeof ticketCollection.filterParameters.status == \"undefined\" || ticketCollection.filterParameters.status == null)
var active = 0;
else
var active = ticketCollection.filterParameters.status;
this.\$el.find('.uv-aside-active').parent().find('.status-list').remove()
this.\$el.find('.uv-aside-active').parent().append(this.statusTemplate({status : statusListDetails, active : active}));
},
filterByStatus : function(e) {
e.preventDefault()
ticketCollection.reset();
ticketCollection.state.order = null;
ticketCollection.state.sortKey = null;
ticketCollection.state.currentPage = null;
ticketCollection.filterParameters.status = Backbone.\$(e.currentTarget).attr('data-id');
var queryString = app.appView.buildQuery(\$.param(ticketCollection.getValidParameters()));
router.navigate(queryString, {trigger: true});
},
addEditLabel: function(e) {
e.preventDefault()
currentElement = Backbone.\$(e.currentTarget);
if(currentElement.hasClass('add-new-label'))
\$('.uv-add-edit-label').html(this.addEditLabelTemplate({id : 0, name : '', colorCode: ''}))
else
\$('.uv-add-edit-label').html(this.addEditLabelTemplate(labelCollection.get(currentElement.siblings('a').attr('data-id')).toJSON()))
\$('.uv-aside-default').hide()
\$('.uv-add-edit-label').show()
},
backToLabels: function(e) {
if(e)
e.preventDefault()
\$('.uv-aside-default').show()
\$('.uv-add-edit-label').hide()
},
setLabelColor: function(e) {
\$('.uv-color-block').removeClass('uv-color-active');
Backbone.\$(e.currentTarget).addClass('uv-color-active');
},
saveLabel : function(e) {
e.preventDefault()
var inputElement = \$('.uv-add-edit-label input');
inputElement.removeClass('uv-field-error');
\$('.uv-field-message').remove()
var labelName = app.appView.stripHTML(inputElement.val());
if(labelName == \"\") {
inputElement.addClass('uv-field-error');
inputElement.parent().after(\"<span class='uv-field-message'>{{ 'This field is mandatory'|trans }}</span>\");
} else {
var labelId = parseInt(\$('.uv-aside-option').attr('data-id'))
model = labelId ? labelCollection.get(labelId) : new LabelModel()
model.set({name: labelName, colorCode: \$('.uv-color-block.uv-color-active').attr('data-color')});
self = this;
var flag = labelCollection.isLabelExist(labelName, labelId);
if(flag) {
app.appView.showLoader();
model.save({}, {
success: function (model, response, options) {
app.appView.hideLoader();
if(response.alertClass == \"success\") {
if(!labelId) {
labelCollection.add(model);
}
self.updateMassLabelList()
app.appView.renderResponseAlert(response);
} else {
inputElement.addClass('uv-field-error');
inputElement.parent().after(\"<span class='uv-field-message'>\" + response.alertMessage + \"</span>\");
}
self.backToLabels();
},
error: function (model, xhr, options) {
if(url = xhr.getResponseHeader('Location'))
window.location = url;
app.appView.hideLoader();
app.appView.renderResponseAlert(warningResponse);
}
});
} else {
inputElement.parent().after(\"<span class='uv-field-message'>{{ 'Label with same name already exist.'|trans }}</span>\");
}
}
},
removeLabel: function(e) {
e.preventDefault()
self = this;
app.appView.showLoader();
model = labelCollection.get(\$('.uv-aside-option').attr('data-id'))
model.destroy({
success : function (model, response, options) {
app.appView.hideLoader();
self.updateMassLabelList()
app.appView.renderResponseAlert(response);
self.backToLabels();
},
error: function (model, xhr, options) {
if(url = xhr.getResponseHeader('Location'))
window.location = url;
app.appView.hideLoader();
app.appView.renderResponseAlert(warningResponse);
}
});
}
});
// Bulk Action View
var BulkActionView = Backbone.View.extend({
el: \$(\".mass-action\"),
currentEvent: null,
events: {
'click ul li, #mass-restore': 'massAction',
'click #mass-delete, #mass-delete-forever': 'confirmRemove',
'click #mass-restore': 'confirmRestore'
},
massAction: function(e) {
e.preventDefault();
if(!parseInt(Backbone.\$(e.currentTarget).attr('data-index')))
return;
var data = {};
data['actionType'] = Backbone.\$(e.currentTarget).parents('ul').attr('data-action') ? Backbone.\$(e.currentTarget).parents('ul').attr('data-action') : Backbone.\$(e.currentTarget).attr('data-action');
data['targetId'] = Backbone.\$(e.currentTarget).attr('data-index');
data['ids'] = this.getCheckedTicketIds();
ticketCollection.batchOperation(data);
this.hideBulkOptions();
},
removeItem: function(e) {
var data = {};
if(Backbone.\$(this.currentEvent.currentTarget).is(\"#mass-delete\"))
data['actionType'] = \"trashed\";
else if(Backbone.\$(this.currentEvent.currentTarget).is(\"#mass-delete-forever\"))
data['actionType'] = \"delete\";
data['ids'] = this.getCheckedTicketIds();
ticketCollection.batchOperation(data);
this.hideBulkOptions();
},
restoreItem: function(e) {
var data = {};
data['actionType'] = \"restored\";
data['ids'] = this.getCheckedTicketIds();
ticketCollection.batchOperation(data);
this.hideBulkOptions();
},
getCheckedTicketIds: function() {
var ids = new Array();
\$('.mass-action-checkbox').each(function() {
if(\$(this).is(':checked')) {
ids.push(\$(this).val());
}
});
return ids;
},
confirmRemove: function(e) {
e.preventDefault();
this.currentEvent = e;
app.appView.openConfirmModal(this)
},
confirmRestore: function(e) {
e.preventDefault();
app.appView.openConfirmModal(this, 'restoreItem')
},
hideBulkOptions : function() {
\$('.uv-action-bar .mass-action').parent().removeClass(\"uv-width-100\").hide();
\$('.uv-action-bar .filter').parent().show();
\$('.uv-action-bar-col-rt').show()
}
});
var PageView = Backbone.View.extend({
el: '.uv-paper',
events : {
'change .select-all-checkbox' : 'selectAll',
'click .uv-quick-view-trigger, .quick-view-navigation .uv-btn-tag': 'navigateQuickView',
},
quickViewTemplate: _.template(\$(\"#ticket_quick_view_tmp\").html()),
navigateQuickView : function(e) {
e.preventDefault();
//\$(\"#quick-view-modal .uv-loader\").hide()
var currentElement = Backbone.\$(e.currentTarget);
ticketId = currentElement.attr('data-id');
if(ticketId) {
if(model = ticketQuickViewCollection.isModelSynced(ticketId)) {
this.renderQuickView(model.toJSON())
} else {
var self = this;
if(currentElement.hasClass(\"uv-quick-view-trigger\"))
app.appView.showLoader();
if(ticketQuickViewCollection.get(ticketId)) {
navData = ticketQuickViewCollection.getNextPrev(ticketId);
requiredNext = (!navData.next && app.pager.paginationData.next) ? 1 : 0;
requiredPrev = (!navData.previous && app.pager.paginationData.previous) ? 1 : 0;
} else
requiredNext = requiredPrev = 1;
if(self.xhrReq)
self.xhrReq.abort();
\$(\"#quick-view-modal .uv-loader\").show()
self.xhrReq = \$.ajax({
url : \"{{ path('helpdesk_member_ticket_quick_view_xhr') }}\",
type : 'GET',
data : {ticketId : ticketId, next: requiredNext, previous: requiredPrev},
dataType : 'json',
success : function(response) {
self.xhrReq = 0;
if(currentElement.hasClass(\"uv-quick-view-trigger\"))
app.appView.hideLoader();
if(response.next == undefined)
response.next = navData.next
if(response.previous == undefined)
response.previous = navData.previous
response.isSynced = 1
response.path = pathToTicket.replace('replaceId', response.incrementId);
if(ticketQuickViewCollection.get(ticketId))
ticketQuickViewCollection.set(response,{remove: false})
else
ticketQuickViewCollection.add(new TicketQuickViewModel(response))
self.renderQuickView(response)
},
error: function (xhr) {
self.xhrReq = 0;
if(url = xhr.getResponseHeader('Location'))
window.location = url;
app.appView.hideLoader();
}
});
}
}
},
renderQuickView: function(response) {
\$('#quick-view-modal .uv-pop-up-box').html(this.quickViewTemplate(response));
app.appView.openModal('quick-view-modal')
\$('#quick-view-modal .message').find('img').removeAttr('crossorigin');
\$('#quick-view-modal .message').find('.uv-icon-ellipsis').remove();
\$('#quick-view-modal .message').find('.helpdesk_blockquote').eq(0).before(\"<span class='uv-icon-ellipsis uv-ellipsis-mirror'></span>\").hide();
app.appView.relativeTime();
},
selectAll : function(e) {
if(Backbone.\$(e.currentTarget).is(':checked')) {
\$('.mass-action-checkbox').prop('checked', true);
\$('.uv-action-bar .filter').parent().hide();
\$('.uv-action-bar .mass-action').parent().addClass(\"uv-width-100\").show();
\$('.uv-action-bar-col-rt').hide()
} else {
var count = 0;
\$('.mass-action-checkbox').each(function() {
if(\$(this).is(':checked'))
count++;
});
if(count == \$('.mass-action-checkbox').length) {
\$('.mass-action-checkbox').prop('checked', false);
\$('.uv-action-bar .filter').parent().show();
\$('.uv-action-bar .mass-action').parent().removeClass(\"uv-width-100\").hide();
\$('.uv-action-bar-col-rt').show()
}
}
},
});
// Ticket Router
Router = Backbone.Router.extend({
routes: {
'page/:number(/sort/:sortField)(/direction/:order)' : 'paginate',
'status/:status(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByStatus',
'search/:query(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByQuery',
'agent/:agent(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByAgent',
'customer/:customer(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByCustomer',
'priority/:priority(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByPriority',
'type/:type(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByType',
'group/:group(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByGroup',
'team/:team(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterBySubGroup',
'tag/:tag(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByTags',
'mailbox/:mailbox(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByMailbox',
'source/:source(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterBySource',
'after/:after(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByAfter',
'before/:before(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByBefore',
'repliesLess/:repliesLess(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByRepliesLesserCount',
'repliesMore/:repliesMore(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByRepliesGreaterCount',
'custom/:custom(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByCustom',
'label/:labelId(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterByLabel',
'new(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterNew',
'unassigned(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterUnassigned',
'notreplied(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterNotReplied',
'mine(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterMine',
'starred(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterstarred',
'trashed(/status/:status)(/search/:query)(/agent/:agent)(/customer/:customer)(/priority/:priority)(/type/:type)(/group/:group)(/team/:team)(/tag/:tag)(/mailbox/:mailbox)(/source/:source)(/after/:after)(/before/:before)(/repliesLess/:repliesLess)(/repliesMore/:repliesMore)(/custom/:custom)(/page/:number)(/sort/:sortField)(/direction/:order)': 'filterTrashed',
'': 'initializeList'
},
initializeList : function() {
\$(\"#saved-filter\").val('');
this.resetParams('', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '');
this.fetch(null, null, null);
},
paginate : function(number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','','','','','','','', '');
this.fetch(number,sortField,order);
},
filterByLabel : function(labelId,status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams(labelId,'','','','','','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterNew : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('',1,'','','','','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterUnassigned : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','',1,'','','','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterNotReplied: function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','',1,'','','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterMine : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','',1,'','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterstarred : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','',1,'',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterTrashed : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','',1,status,query,agent,customer,priority,type,group,team,tag,mailbox,source,custom);
this.fetch(number,sortField,order);
},
filterByStatus : function(status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','',status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByQuery : function(query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','',query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByAgent : function(agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','',agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByCustomer : function(customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','',customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByPriority : function(priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','',priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByType : function(type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','',type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByGroup : function(group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','',group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterBySubGroup : function(team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','',team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByTags : function(tag,mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','',tag,mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByMailbox : function(mailbox,source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','','',mailbox,source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterBySource: function(source,after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','','','',source,after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByAfter: function(after,before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','','','','',after,before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByBefore: function(before,repliesLess,repliesMore,custom,number,sortField,order) {
this.resetParams('','','','','','','','','','','','','','','','','','','',before,repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByRepliesLesserCount: function(repliesLess, repliesMore, custom, number, sortField, order) {
this.resetParams('','','','','','','','','','','','','','','','','','','','',repliesLess,repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByRepliesGreaterCount: function(repliesMore, custom, number, sortField, order) {
this.resetParams('','','','','','','','','','','','','','','','','','','','','',repliesMore,custom);
this.fetch(number,sortField,order);
},
filterByCustom : function(custom, number, sortField, order) {
this.resetParams('','','','','','','','','','','','','','','','','','','','','','',custom);
this.fetch(number,sortField,order);
},
fetch: function(number, sortField, order) {
ticketCollection.state.currentPage = number;
filter.sortCollection(sortField, order);
ticketCollection.syncData();
},
resetParams : function(labelId,newLabel,unassigned,notreplied,mine,starred,trashed,status,query,agent,customer,priority,type,group,team,tag,mailbox,source,after,before,repliesLess,repliesMore,custom) {
_.each(userFilters, function(filter, index) {
if(Backbone.history.getFragment() == filter['route']) {
\$(\"#saved-filter\").val(index);
}
});
isPageJustLoaded = false;
if(query != null)
query = query.replace(/\\+/g,' ');
bulkAction.hideBulkOptions();
ticketCollection.filterParameters.label = labelId;
ticketCollection.filterParameters.new = newLabel;
ticketCollection.filterParameters.unassigned = unassigned;
ticketCollection.filterParameters.notreplied = notreplied;
ticketCollection.filterParameters.mine = mine;
ticketCollection.filterParameters.starred = starred;
ticketCollection.filterParameters.trashed = trashed;
ticketCollection.filterParameters.search = query;
\$(\".uv-search-inline\").val(query);
ticketCollection.filterParameters.status = status;
ticketCollection.filterParameters.agent = agent;
ticketCollection.filterParameters.customer = customer;
ticketCollection.filterParameters.priority = priority;
ticketCollection.filterParameters.type = type;
ticketCollection.filterParameters.group = group;
ticketCollection.filterParameters.team = team;
ticketCollection.filterParameters.tag = tag;
ticketCollection.filterParameters.mailbox = mailbox;
ticketCollection.filterParameters.source = source;
ticketCollection.filterParameters.after = after;
ticketCollection.filterParameters.before = before;
ticketCollection.filterParameters.repliesLess = repliesLess;
ticketCollection.filterParameters.repliesMore = repliesMore;
ticketCollection.filterParameters.custom = custom;
\$('.custom-fields').find('input[type=\"text\"]').val('');
\$('.custom-fields').find('select').val('');
\$('.custom-fields').find('input[type=\"radio\"]').prop('checked', false);
\$('.custom-fields').find('input[type=\"checkbox\"]').prop('checked', false);
if(custom) {
custom = custom.replace(/\\+/g,' ');
var indexValueSeperator = '_';
var columnSeperator = '|';
var multiOptions = custom.split(columnSeperator);
var multiKeyValue, multiKeyValueValue, ele;
_.each(multiOptions, function(valueData, indexData) {
if(!valueData)
return;
multiKeyValue = valueData.split(indexValueSeperator);
multiKeyValueValue = multiKeyValue[1].split(',');
ele = \$('[data-value=\"' + multiKeyValue[0] + '\"]');
if(ele[0].type == 'radio') {
\$('[data-value=\"' + multiKeyValue[0] + '\"][value=\"' + multiKeyValue[1] + '\"]').prop('checked', true);
} else if(ele[0].type == 'checkbox') {
_.each(ele, function(eleElements) {
if(multiKeyValueValue.indexOf(eleElements.value) > -1) {
\$(eleElements).prop('checked', true);
}
});
} else if(ele[0].type == 'select-multiple') {
ele.val(multiKeyValueValue);
} else if(ele[0].type == 'text') {
ele.val(multiKeyValue[1]);
}
})
}
if(trashed) {
\$('.property-block').hide();
\$('.trashed-block').show();
} else {
\$('.property-block').show();
\$('.trashed-block').hide();
}
sideFilter.isRecurrsiveCalls = 0;
sideFilter.render();
}
});
var router = new Router();
var pageview = new PageView;
var bulkAction = new BulkActionView();
var sideFilterModel = new SideFilterModel(filterContext)
var sideFilter = new SideFilter();
var ticketCollection = new TicketCollection();
var ticketQuickViewCollection = new TicketQuickViewCollection();
var labelCollection = new LabelCollection();
var labelListView = new LabelListView()
var filter = new Filter({collection : ticketCollection});
Backbone.history.start({
push_state:true
});
});
</script>
{% endblock %}", "@UVDeskCoreFramework/ticketList.html.twig", "/var/www/uvdesk/vendor/uvdesk/core-framework/Resources/views/ticketList.html.twig");
}
}

var/cache/dev/twig/39/39c666c60f1a8951f2b67a732a8927080c5579811fafdf672ba1079040cafdd7.php line 41